AVForums

Our philosophy in our forums, reviews, podcasts and feature videos is to promote audio and visual excellence by gathering and sharing the best information and resources available.

Help

To begin please visit our help section »

Not a Member Yet?

It only takes a minute to start enjoying the benefits of AVForums membership, and it's free!

Member Log in

Sky HD Box wont power on

Post Reply
Old 29-07-2008, 9:15 PM   #1
Senior Member
Join Date: Feb 2008
Location: Ashford
Experience Points:
3,240, Level: 13
Points: 3,240, Level: 13 Points: 3,240, Level: 13 Points: 3,240, Level: 13
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 30, Got 27
Posts: 1,669
Sky HD Box wont power on

im getting no power lights not even standby,

any ideas, was fine a few hours ago??

can hear the norm crackle when you connect power cable into back

any suggestions??

thanks
  Quote
Old 30-07-2008, 6:19 AM   #2
Senior Member
Join Date: Feb 2008
Location: Ashford
Experience Points:
3,240, Level: 13
Points: 3,240, Level: 13 Points: 3,240, Level: 13 Points: 3,240, Level: 13
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 30, Got 27
Posts: 1,669
Re: Sky HD Box wont power on

anyone at all??
  Quote
Old 30-07-2008, 7:12 AM   #3
Member
 
Russell Cole's Avatar
Join Date: May 2002
Location: Surrey
Experience Points:
4,024, Level: 14
Points: 4,024, Level: 14 Points: 4,024, Level: 14 Points: 4,024, Level: 14
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 1, Got 19
Posts: 228
Re: Sky HD Box wont power on

Could be a dead power board... Hearing the "crackle" is never a good thing with any electrical kit. I fitted a switched socket the second time that I heard this, never get it now.

Regards
  Quote
Old 30-07-2008, 7:54 AM   #4
Senior Member
Join Date: Feb 2008
Location: Ashford
Experience Points:
3,240, Level: 13
Points: 3,240, Level: 13 Points: 3,240, Level: 13 Points: 3,240, Level: 13
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 30, Got 27
Posts: 1,669
Re: Sky HD Box wont power on

so how much am i looking at for a new powerboard then?? are they easy to fit, just plug out and in??

cheers
  Quote
Old 30-07-2008, 7:56 AM   #5
Prominent Member
Join Date: Jul 2005
Location: N. Yorkshire
Experience Points:
12,548, Level: 26
Points: 12,548, Level: 26 Points: 12,548, Level: 26 Points: 12,548, Level: 26
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 13, Got 372
Posts: 3,961
Re: Sky HD Box wont power on

For the record, you should never plug or unplug a live cable from the power socket of equipment because it can cause arcing (that crackling sound) which can, as a minimum, blow the internal fuse, and could cause worse damage. Always switch power off at the wall socket before touching any connections.

Sounds like your PSU is goosed. Common fault on this model but not difficult to replace.
  Quote
Old 30-07-2008, 8:27 AM   #6
Senior Member
Join Date: Feb 2008
Location: Ashford
Experience Points:
3,240, Level: 13
Points: 3,240, Level: 13 Points: 3,240, Level: 13 Points: 3,240, Level: 13
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 30, Got 27
Posts: 1,669
Re: Sky HD Box wont power on

can you advise where i can buy a replacment psu? also what price they are, i know there are a few kits on ebay, need to check the model number of the box, as its a older one with component and hdmi outputs

cheers
  Quote
Old 30-07-2008, 8:50 AM   #7
Member
 
Russell Cole's Avatar
Join Date: May 2002
Location: Surrey
Experience Points:
4,024, Level: 14
Points: 4,024, Level: 14 Points: 4,024, Level: 14 Points: 4,024, Level: 14
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 1, Got 19
Posts: 228
Re: Sky HD Box wont power on

Quote:
Originally Posted by sussexhifi View Post
so how much am i looking at for a new powerboard then?? are they easy to fit, just plug out and in??

cheers
http://www.satcure.com/tech/thom_psu.htm - Will give all the necessary information... kits, complete boards, prices, instructions etc.

Regards
  Quote
Old 30-07-2008, 6:09 PM   #8
Senior Member
Join Date: Feb 2008
Location: Ashford
Experience Points:
3,240, Level: 13
Points: 3,240, Level: 13 Points: 3,240, Level: 13 Points: 3,240, Level: 13
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 30, Got 27
Posts: 1,669
Re: Sky HD Box wont power on

just striped box down, reseated connections from psu to mainboard, and hard drive, all working OK for now

see how it goes

cheers
  Quote
Old 31-07-2008, 7:45 PM   #9
Senior Member
Join Date: Feb 2008
Location: Ashford
Experience Points:
3,240, Level: 13
Points: 3,240, Level: 13 Points: 3,240, Level: 13 Points: 3,240, Level: 13
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 30, Got 27
Posts: 1,669
Re: Sky HD Box wont power on

well got me running for 24 hours lol, noticed a lot of partial recordings as well,

is it likely its just the PSU>>

if so ill try and order one tomorrow, bet i cant get it by the weekend though,

fingers crossed
  Quote
Old 01-08-2008, 2:52 PM   #10
Senior Member
Join Date: Feb 2008
Location: Ashford
Experience Points:
3,240, Level: 13
Points: 3,240, Level: 13 Points: 3,240, Level: 13 Points: 3,240, Level: 13
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 30, Got 27
Posts: 1,669
Re: Sky HD Box wont power on

right well i bit the bullet, lashed out 65 quid on the replacment uprated psu from satcure,

god knows how long it will be before i see it,

would have been over the moon if they could have done next day delivery,

guess ill have to wait and see when it arrives, and just watch TV upstairs in the bedroom for now,

DOH
  Quote
Old 01-08-2008, 3:00 PM   #11
Member
Join Date: Jan 2004
Location: Leeds
Experience Points:
3,565, Level: 14
Points: 3,565, Level: 14 Points: 3,565, Level: 14 Points: 3,565, Level: 14
Activity: 1.5%
Activity: 1.5% Activity: 1.5% Activity: 1.5%
Thanks: Gave 1, Got 2
Posts: 134
Re: Sky HD Box wont power on

Quote:
Originally Posted by sussexhifi View Post
right well i bit the bullet, lashed out 65 quid on the replacment uprated psu from satcure
But look on the bright side - you could have splashed out £100+ per annum for insurance cover from that firm that is always ringing up that alledges they are part of Sky and aren't and got it fixed through them
  Quote
Old 01-08-2008, 3:54 PM   #12
Senior Member
Join Date: Feb 2008
Location: Ashford
Experience Points:
3,240, Level: 13
Points: 3,240, Level: 13 Points: 3,240, Level: 13 Points: 3,240, Level: 13
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 30, Got 27
Posts: 1,669
Re: Sky HD Box wont power on

yeah least i got a 3yr warranty on this replacment PSU

just hope it turns up quickly
  Quote
Old 01-08-2008, 4:03 PM   #13
Moderator
Join Date: Feb 2008
Experience Points:
70,085, Level: 64
Points: 70,085, Level: 64 Points: 70,085, Level: 64 Points: 70,085, Level: 64
Activity: 99.8%
Activity: 99.8% Activity: 99.8% Activity: 99.8%
Thanks: Gave 1,255, Got 3,016
Posts: 30,362
Award-Showcase
Re: Sky HD Box wont power on

How much would Sky have charged you to fix it?
  Quote
Old 01-08-2008, 9:03 PM   #14
Senior Member
Join Date: Feb 2008
Location: Ashford
Experience Points:
3,240, Level: 13
Points: 3,240, Level: 13 Points: 3,240, Level: 13 Points: 3,240, Level: 13
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 30, Got 27
Posts: 1,669
Re: Sky HD Box wont power on

was a 2nd hand box bought off here 3 weeks ago,

and they would only put the same part back in, so would still have the same issue again at some point,

might as well bite the bullet and get the better one

just have to wait 7 days for it to arrive

DOH
  Quote
Old 02-08-2008, 2:20 PM   #15
Prominent Member
Join Date: Jul 2005
Location: N. Yorkshire
Experience Points:
12,548, Level: 26
Points: 12,548, Level: 26 Points: 12,548, Level: 26 Points: 12,548, Level: 26
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 13, Got 372
Posts: 3,961
Re: Sky HD Box wont power on

If it's of interest, I think Chichester Aerials do HD PSU repairs. Of course Sussex is a big county so you may be miles away from Chichester.
  Quote
Old 02-08-2008, 2:46 PM   #16
Member
 
magoo1's Avatar
Join Date: Apr 2006
Experience Points:
3,690, Level: 14
Points: 3,690, Level: 14 Points: 3,690, Level: 14 Points: 3,690, Level: 14
Activity: 2.7%
Activity: 2.7% Activity: 2.7% Activity: 2.7%
Thanks: Gave 34, Got 40
Posts: 348
Re: Sky HD Box wont power on

Your replacement power supply might take a bit longer than 7 days to arrive - Satcure have a limited stock of them and they rely on people sending back the duff ones for them to upgrade before they can send them out again. Mine took nearly three weeks to turn up but it was a very easy fit and I had the old one back in the post the following day - but not everyone can be that quick!

Good luck with the repair - it's a doddle really!!
  Quote
Thanks from:
Barbs (09-08-2008)
Old 02-08-2008, 7:49 PM   #17
Senior Member
Join Date: Feb 2008
Location: Ashford
Experience Points:
3,240, Level: 13
Points: 3,240, Level: 13 Points: 3,240, Level: 13 Points: 3,240, Level: 13
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 30, Got 27
Posts: 1,669
Re: Sky HD Box wont power on

already said in a email to them, the faulty one is packed up and ready to post back soon as the replacment is fitted, id prob be happy to ship it to them before the new one if they refunded the surcharge
  Quote
Old 02-08-2008, 8:28 PM   #18
Member
Join Date: Mar 2007
Experience Points:
2,280, Level: 11
Points: 2,280, Level: 11 Points: 2,280, Level: 11 Points: 2,280, Level: 11
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 24, Got 72
Posts: 194
Re: Sky HD Box wont power on

Theres a stock update in the Satcure forum.

Quote:
STOCK SITUATION
Our repair engineer is taking a long holiday so I anticipate having NO STOCK for a fortnight. I do apologise but I can't stop him. Hopefully, he'll come off his skis, break a leg, and come back to work earlier than planned. But don't count on it.
I was planning on ordering one this weekend as I'm starting to get a few of the reported PSU failing issues (box coming up to 14 months old), but I think I might wait a few more weeks.
  Quote
Old 03-08-2008, 12:08 AM   #19
Senior Member
Join Date: Feb 2008
Location: Ashford
Experience Points:
3,240, Level: 13
Points: 3,240, Level: 13 Points: 3,240, Level: 13 Points: 3,240, Level: 13
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 30, Got 27
Posts: 1,669
Re: Sky HD Box wont power on

thus is life, box is totally dead so just have to wait, still got sky upstairs for now
  Quote
Old 04-08-2008, 5:25 PM   #20
Senior Member
Join Date: Feb 2008
Location: Ashford
Experience Points:
3,240, Level: 13
Points: 3,240, Level: 13 Points: 3,240, Level: 13 Points: 3,240, Level: 13
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
Thanks: Gave 30, Got 27
Posts: 1,669
Re: Sky HD Box wont power on

oh hope it arrives soon, by next weekend would be great!!
  Quote
Post Reply



Thread information and display options
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off