Sky hd 1tb box offer

shiney · 23-07-2010, 8:36 PM

Phoned yesterday, box arrived today. Never had the offer in the post. Chanced my arm and got lucky. First time i have never had trouble getting anything out of sky. Happy days.

**logiciel** · 24-07-2010, 12:24 AM

Compared to:

Quote:

Originally Posted by tutu

box ordered promised for 27th July.

DEANOROW · 24-07-2010, 2:07 PM

mine arrived yesterday

acehole008 · 26-07-2010, 11:23 AM

rang cancellations - still no go on the 1TB box - in fact more expensive - wanted to add £35 for self install. Still no response from SKY complaints.

**logiciel** · 26-07-2010, 11:37 AM

What box do you have now and how long have you had it?

acehole008 · 26-07-2010, 12:04 PM

sky+ box - had since sky+ started - 10 years?

Basil Plumley · 26-07-2010, 12:51 PM

Quote:

Originally Posted by acehole008

sky+ box - had since sky+ started - 10 years?

That's your problem...you don't have an ageing Thompson box...I'm sure you can actually upgrade to HD for free as Sky now give HD boxes away as the old Sky+ boxes are now obsolete.

In all fairness, this £149 offer is for existing Sky HD subscribers so I'm really not surprised you've gotten nowhere...

acehole008 · 26-07-2010, 2:09 PM

yeah I can get HD for free but seems a bit rich to offer £100 off a 1TB HD box for someone who has a 3 year old box, but not someone who has a 10 year old box and has been paying SkyWorld for 15+ years. Anyway will continue my moan and see where it gets me.

Basil Plumley · 26-07-2010, 3:42 PM

Quote:

Originally Posted by acehole008

yeah I can get HD for free but seems a bit rich to offer £100 off a 1TB HD box for someone who has a 3 year old box, but not someone who has a 10 year old box and has been paying SkyWorld for 15+ years. Anyway will continue my moan and see where it gets me.

I think you're missing the point - you're not an HD customer - which means that whilst you have been paying Sky World for the last 10 years as you say, you haven't been paying the £10 a month for the privelage of watching HD channels - good luck with your "moan"...

.Griff. · 26-07-2010, 3:46 PM

I am a HD subscriber, I do have the old Thomson box (With component outputs on it) and they still wont offer me this £149 deal regardless of trying countless times..

I was watching UK Sea Patrol on Sky anytime last night and it must have froze/pixelated every couple of minutes

phil5366 · 26-07-2010, 4:37 PM

Just rang Sky and got the 1TB HD Box at the offer price. No questions asked, confirmed it will be delivered on Saturday. Lovely jubbly!

acehole008 · 27-07-2010, 7:41 AM

Got the deal - seems perseverance pays off

Broadsword · 27-07-2010, 8:32 AM

Quote:

Originally Posted by .Griff.

I am a HD subscriber, I do have the old Thomson box (With component outputs on it) and they still wont offer me this £149 deal regardless of trying countless times..

I was watching UK Sea Patrol on Sky anytime last night and it must have froze/pixelated every couple of minutes

I wrote a letter to complaints about not being offered this, you know the thing, long term customer, paid full price on day 1, bad box that breaks all the time, never get offered these cut price deals, have waited patiently for an offer I do qualify for, never cheated and signed up under another name, finally an offer I do qualify for but still get ignored by sky etc etc etc. They rang me back and offered me the deal.

Enclosure Blue · 27-07-2010, 1:09 PM

I called them twice in the last week, to be told no offers were available.

I took a different tact today, i called & said i only received the offer in the post today, and i would be very disappointed if i'd missed out. After the operative spoke to a supervisor, was given the green light!

Ordered at £149, being delivered this weekend

shropsboy · 27-07-2010, 9:41 PM

Quote:

Originally Posted by shropsboy

After 3 attempts to get a 1tb box. I've just pulled it off. Last week I tried and got nowhere. Then today I went through to cancellations this afternoon and they gave me 25% off for 6 months, but no box. Called back again tonight and went through to 'add a new service' option and bingo. Box arriving on the 27th!

Still no box and now found out tonight it's been stuck 'in processing' since 22nd July. Awaiting a call tomorrow from Sky to sort things out. Anybody else had any delays?

bekko · 27-07-2010, 9:48 PM

Hi guys what time is the best time to phone them and what is the number to use ?

tutu · 28-07-2010, 9:42 AM

Mine never turned up yesterday

kevny · 28-07-2010, 2:24 PM

I phoned sky about something else today and at the end i said about the deal they said its fine and i can have the box with self install for the £149 price.
The sky guy is ringing me tonight to take the money off my card but i have just been reading this 1tb Box - Problems dual recording HD!
Should i still get it?

tutu · 28-07-2010, 6:03 PM

Which courier are sky using? UPS attempted delivery of something today, but it might be a replacement PCB from Canton.

Bos · 28-07-2010, 6:56 PM

They are using Parcelforce m8.

bekko · 28-07-2010, 7:35 PM

Quote:

Originally Posted by bekko

Hi guys what time is the best time to phone them and what is the number to use ?

Quoting myself lol.

Just got through to sales and was given the offer of the 1TB hd box at £149.99 without a problem i even told them i never had the letter offering it me for £149.99 but they looked at my account and said i could have it at that price. Delivery is for the 3rd of Aug.

tutu · 29-07-2010, 8:31 AM

Well I phoned Sky, the first time being put on hold for 10 minutes then I hung up. Phoned again, and I was told that the box was in "packing" and they didn't have a clue "when it would ship". I was originally promised it would be delivered on 27th July.

Absymal service.

wickertreeman · 30-07-2010, 10:38 AM

I was on the phone for ages last night trying to get this offer @ £149 and I was just given the run around. They denied that there is such an offer and wouldn't budge. I have been a sky subscriber since the very early days of analogue back in the late 80's, early 90's and a sky HD subscriber for 3 years!
I went through cancellation procedure and have received an email from them confirming that my subscription will end at the end of August 2010.

Ironically the email says "So if there's anything we can do to change your mind, please call us."
I currently have a refurbished Pace HD box which replaced a failed Thomson box some years back, but this one is now going the same way. Failed recordings, bad pixellation which ruins the whole viewing experience, the hard drive fills up so quickly that I end up deleting them before they are watched ....... and I am paying them £50 a month.

Obviously I am not one of their valued customers, but looking on the bright side I will save £50 a month.
I have a motorised dish and a Technomate HD receiver so I wont have entirely black screens.
But I am wholly disappointed with the whole sky "experience" and their customer services seem to be second to everyone!

All I wanted was £100 off a box which many others have clearly had, instead of which they prefer to lose £600 a year in subs .....business must be booming!

**logiciel** · 30-07-2010, 12:02 PM

You struck unlucky with a bad agent.
When the one I got saw I'd been with them as long as you had he put through the £149 deal in a couple of minutes.

shropsboy · 31-07-2010, 7:16 AM

Quote:

Originally Posted by shropsboy

Still no box and now found out tonight it's been stuck 'in processing' since 22nd July. Awaiting a call tomorrow from Sky to sort things out. Anybody else had any delays?

After a few calls to sky regarding this, my box is still 'in processing'. They are unable to give me an explanation as to why it remains in that state or any delivery time scale. Has anybody else encountered this? My box was ordered on 22nd July.

tutu · 31-07-2010, 9:54 AM

Quote:

Originally Posted by shropsboy

After a few calls to sky regarding this, my box is still 'in processing'. They are unable to give me an explanation as to why it remains in that state or any delivery time scale. Has anybody else encountered this? My box was ordered on 22nd July.

Yep same here m8

jon41 · 01-08-2010, 4:57 PM

I ordered mine on Thursday and was given 2nd August as my delivery date - kept checking my sky and no change, then tried it via sky active and is said "status - CL"

Phoned sky and spoke to a superviser who advised me boxes are held in a queue and the orders are sent to the warehouse every Sunday and then dispatched on the Monday.

travid · 02-08-2010, 9:53 AM

Amstrad 1TB just decided not to turn on, red stby light on, but wont go green

Sky "engineer" coming on Wednesday, probably to replace box (They said it would be a new one

)

Have tried the off at the mains trick, waited half hour, but still no luck.
Held back up button, no use.

Anyone else?

bekko · 02-08-2010, 11:44 AM

I hope these 1TB boxesare not developing faults i have seen reports of them having faults several times now.

travid · 02-08-2010, 12:00 PM

Quote:

Originally Posted by bekko

I hope these 1TB boxesare not developing faults i have seen reports of them having faults several times now.

Just a word to the wise.

The sky person told me that I would get a new box because I was within the 90 day period. She also said that outside of this, I would have got a refurb box

EDIT; Just came back on, but with blue screen and sound from BBC1 even though sky 1 selected !