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16-01-2008, 6:47 PM
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#1 (permalink)
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Veteran Member
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Sky n xbl
Hi i know this has probably been covered before but not sure what i'm looking for. I think i can phone sky ask to speak to tier 3 and they can reduce my ping speeds ?
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Samsung Le46a656 lcd tv, Xbox360 & hd addon, Ps3, Sony rdrhxd710 dvdr, 1m motorised sat system and Sky hd.
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16-01-2008, 7:07 PM
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#2 (permalink)
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Senior Member
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Re: Sky n xbl
Yes if your line is interleaved, which most Sky connections are by default (but not all) then you can ask tier 3 to reduce your "max delay" (another term for interleaving depth). They should do this while you wait on the phone & ensure the line is still stable after the reduction. Your pings should then be lower.
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16-01-2008, 10:41 PM
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#3 (permalink)
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Re: Sky n xbl
Just spent 25 mins on the phone to sky most of it on hold and noone know what i meant when i asked if my max delay/ interleaving depth could be reduced so i was passed onto another deptand i don't think she knew what i meant either i was told to phone back tomorrow cause the person i needed to talk to wasn't in.
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Samsung Le46a656 lcd tv, Xbox360 & hd addon, Ps3, Sony rdrhxd710 dvdr, 1m motorised sat system and Sky hd.
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17-01-2008, 8:46 AM
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#4 (permalink)
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Re: Sky n xbl
Welcome to Sky's weak point - Customer services.
Best way to try is call about 1-3 AM if possible. Ask specifically to talk to tier 3 support, first/second line support will not have a clue. You could also try emailing support with a link to this page. That is a copy of an internal Sky memo posted on skyuser (be aware though skyuser has no official connection with sky).
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BROADBAND HELP
Click HERE to find which broadband choices are available to you.
Click HERE to estimate your ADSL/ADSL2+ max speed.
Click HERE to find your line stats.
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17-01-2008, 9:12 AM
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#5 (permalink)
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Re: Sky n xbl
Just got off the phone to them and after speaking to another person who didn't know what i was talking about i asked them to put my through to tier 3 and they knew what i meant and all is ok now. I pinged bbc.co.uk and jolt and both were 24 ms yesterday it was 44 ms. So this means my delays for gaming should be better now ?
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Samsung Le46a656 lcd tv, Xbox360 & hd addon, Ps3, Sony rdrhxd710 dvdr, 1m motorised sat system and Sky hd.
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17-01-2008, 11:23 AM
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#6 (permalink)
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Re: Sky n xbl
Quote:
Originally Posted by bekko
So this means my delays for gaming should be better now ?
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Yes gaming should be less laggy, although 44ms wasn't too bad to start with & it will obviously depend on the host having a good connection as well.
__________________
BROADBAND HELP
Click HERE to find which broadband choices are available to you.
Click HERE to estimate your ADSL/ADSL2+ max speed.
Click HERE to find your line stats.
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17-01-2008, 6:22 PM
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#7 (permalink)
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Re: Sky n xbl
Is it possible to ping other people on xbl ?
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Samsung Le46a656 lcd tv, Xbox360 & hd addon, Ps3, Sony rdrhxd710 dvdr, 1m motorised sat system and Sky hd.
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17-01-2008, 6:28 PM
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#8 (permalink)
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Re: Sky n xbl
Quote:
Originally Posted by bekko
Is it possible to ping other people on xbl ?
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Nope 
My ping is currently 119ms in the next few days I will be moving to Be and saying hello to a new big pipe 
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17-01-2008, 10:10 PM
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#9 (permalink)
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Re: Sky n xbl
Had a few games on cod 4 today to see how things have changed a few have lagged but the ones that played well i seemed to be able to shoot people quicker and with fireing less ammunition. I am still crap though lol.
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Samsung Le46a656 lcd tv, Xbox360 & hd addon, Ps3, Sony rdrhxd710 dvdr, 1m motorised sat system and Sky hd.
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18-01-2008, 7:29 AM
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#10 (permalink)
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Veteran Member
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Re: Sky n xbl
Quote:
Originally Posted by bekko
Had a few games on cod 4 today to see how things have changed a few have lagged but the ones that played well i seemed to be able to shoot people quicker and with fireing less ammunition. I am still crap though lol.
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Add me to your friends list and I will have a few games over the next few days. My gamer tag is the same as this one. 
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