Sky n xbl

bekko · 16-01-2008, 7:47 PM

Hi i know this has probably been covered before but not sure what i'm looking for. I think i can phone sky ask to speak to tier 3 and they can reduce my ping speeds ?

Rygar · 16-01-2008, 8:07 PM

Yes if your line is interleaved, which most Sky connections are by default (but not all) then you can ask tier 3 to reduce your "max delay" (another term for interleaving depth). They should do this while you wait on the phone & ensure the line is still stable after the reduction. Your pings should then be lower.

bekko · 16-01-2008, 11:41 PM

Just spent 25 mins on the phone to sky most of it on hold and noone know what i meant when i asked if my max delay/ interleaving depth could be reduced so i was passed onto another deptand i don't think she knew what i meant either i was told to phone back tomorrow cause the person i needed to talk to wasn't in.

Rygar · 17-01-2008, 9:46 AM

Welcome to Sky's weak point - Customer services.

Best way to try is call about 1-3 AM if possible. Ask specifically to talk to tier 3 support, first/second line support will not have a clue. You could also try emailing support with a link to this page. That is a copy of an internal Sky memo posted on skyuser (be aware though skyuser has no official connection with sky).

bekko · 17-01-2008, 10:12 AM

Just got off the phone to them and after speaking to another person who didn't know what i was talking about i asked them to put my through to tier 3 and they knew what i meant and all is ok now. I pinged bbc.co.uk and jolt and both were 24 ms yesterday it was 44 ms. So this means my delays for gaming should be better now ?

Rygar · 17-01-2008, 12:23 PM

Quote:

Originally Posted by bekko

So this means my delays for gaming should be better now ?

Yes gaming should be less laggy, although 44ms wasn't too bad to start with & it will obviously depend on the host having a good connection as well.

bekko · 17-01-2008, 7:22 PM

Is it possible to ping other people on xbl ?

pixelpixel · 17-01-2008, 7:28 PM

Quote:

Originally Posted by bekko

Is it possible to ping other people on xbl ?

Nope

My ping is currently 119ms in the next few days I will be moving to Be and saying hello to a new big pipe

bekko · 17-01-2008, 11:10 PM

Had a few games on cod 4 today to see how things have changed a few have lagged but the ones that played well i seemed to be able to shoot people quicker and with fireing less ammunition. I am still crap though lol.

pixelpixel · 18-01-2008, 8:29 AM

Quote:

Originally Posted by bekko

Had a few games on cod 4 today to see how things have changed a few have lagged but the ones that played well i seemed to be able to shoot people quicker and with fireing less ammunition. I am still crap though lol.

Add me to your friends list and I will have a few games over the next few days. My gamer tag is the same as this one.