[Monkey Alan]

I won't bore you with the details but sky has the most ignorant useless call centre staff I've ever encountered. In the end asked if they wanted me to cancel as I hadn’t had any internet or calls for 3 days and they didn't even give a toss (that’s up to you Sir).
In the end it was a BT problem but sky's whole attitude is they don't care about your custom. Will be switching to BT.

[vexy]

They are sadly all the same in my experience. I had horrible experiences with TalkTalk, Sky & Virgin when I moved home last year and I was without internet for 2 months. However when it comes to TV & Internet I wouldn't chose a company on their customer service record, go for the product that appeals most and if it works just stick with it. You have been warned!

[Monkey Alan]

Yeah your probably right and to be fair BT were just as clueless to start with but at least when they passed me on the the next person who was slightly less dense than the one before they already knew the story. With Sky I was greeted with "how can I help you" again.

That said its only £7.50 unlimited vs BT's £13 for 10gb cap, devil you know...

[Miss Chief]

Originally Posted by Monkey Alan

Yeah your probably right and to be fair BT were just as clueless to start with but at least when they passed me on the the next person who was slightly less dense than the one before they already knew the story. With Sky I was greeted with "how can I help you" again.

That said its only £7.50 unlimited vs BT's £13 for 10gb cap, devil you know...

In fairness to sky staff they can't be expected to know everything about you and your issue before you even get through to one.

You will get credit for any service you didn't receive but what did you expect sky to do exactly? They're at the mercy of Openreach and their engineers to fix talk and line faults. Usually this only takes a couple of days at the most.

[Monkey Alan]

Originally Posted by Miss Chief

In fairness to sky staff they can't be expected to know everything about you and your issue before you even get through to one.

You will get credit for any service you didn't receive but what did you expect sky to do exactly? They're at the mercy of Openreach and their engineers to fix talk and line faults. Usually this only takes a couple of days at the most.

I'm talking about being passed around 4 different sky staff having to tell each the story and then the forth one still asking me for the 3rd time if I've got 3 green lights on my router. YES I HAVE 3 GREEN BLOODY LIGHTS.

What did I expect sky to do? Actually sound like they even cared would be nice.

[enigma1701]

Nothing worse than constantly getting passed about and going over the same thing! It's been an issue since the beginning of call centres and you'd have thought they could have fixed it by now :-)

First direct is probably the only company I don't mind being in the phone with :-)

[Stevenage Neil]

What hasn't been mentioned is who was the company you were paying Line Rental to?

If the OP was paying Line Rental to BT and his phone service was not operating correctly, (no dial tone etc./presumably) then BT should have been the first point of call.

[Monkey Alan]

How does me having or not having a dial tone give sky the right to pass me around for 40 minutes asking me the same questions over an over and generally making me feel unvalued?
For the recond I did have a dial tone but no internet or incoming calls (which I didn't find out until later).

[enigma1701]

Originally Posted by Monkey Alan

How does me having or not having a dial tone give sky the right to pass me around for 40 minutes asking me the same questions over an over and generally making me feel unvalued?
For the recond I did have a dial tone but no internet or incoming calls (which I didn't find out until later).

It's ironic they call the department customer services :-)

[Miss Chief]

Have you had this sorted yet?

[Stevenage Neil]

Originally Posted by Monkey Alan

How does me having or not having a dial tone give sky the right to pass me around for 40 minutes asking me the same questions over an over and generally making me feel unvalued?
For the recond I did have a dial tone but no internet or incoming calls (which I didn't find out until later).

So who do you pay Line Rental to?
When you went into the modem settings, as you must have been told to do, did you have sync?