[Danieluwe]

Just thought I would share my sky fibre install experience to see if anyone has found similar problems. Was switching from Be phone and adsl to Sky phone and fibre.

Booked the install at the start of June and was given a date of Friday 29th,

Engineer arrived on time the old phone line and adsl disconnected and he installed the new master socket and modem. Unfortunately noting worked not even the phone. The engineer stated it was an issue with the ports and a new visit would be required and to contact Sky.

Sky stated it was a port issue and to give them 24 hrs for openreach to return the job and to rebook. 24 hrs later sky recall and state that the port issue had been solved but an engineer would need to go to the cabinet to physically fix this. I was then told this would take 2-3 weeks. I thought this was a little excessive to be without a phone line, the sky guy agreed and then said he would log it as a fault instead of an install and then the engineer would come monday! Great I thought i could cope for the weekend with no phone or internet.

Come monday Bt engineer arrives states hes not a fibre engineer and so would be removing the fibre install and moving me back to standard adsl and phone. I then need to recontact sky to organise another appointment.

Well phone now working and a slow 4mbps internet up and running (with be i got 8mbps). Contact sky to be told that new engineer will take 2-3 weeks, ok i say but can I have a specific date. Sky customer service state i will get a date when they book the appointment which will take another 48hrs!!

When i said this was a bit excessive to just book an appointment I was basically told take it or leave it and my favourite quote "you can complain to OFCOM in 8 weeks if we havent fixed it by then". When I asked about making a complaint I was told "im going to log your complaint then close it it 48 hours when we book the appointment" slightly missing the point i think!

So anyway not very happy with my first sky experience so far, anyone had any similar experiences?

[Goooner]

Trouble with fibre, at the end of the day, it's all down to Openreach, no matter who you get it from, so it's not all Sky's fault, their hands are pretty much tied by what Openreach tell them.

I had similar problems with BT when I left Sky and signed up for Infinity.

[wormvortex]

Sky are partly to blame by trying to cheat the system and raising it as a fault to get it out quicker. In doing so you got the wrong guy turn up.

The original engineer also cocked up by leavin you without a phone line. Had he checked before starting work and discovered the problem he could have gone from there and not half done the job and leave you without any service at all.