[dazm41]

spoke to sky last night about fibre optic said was going to bt to get infinity as my sky contract is up ,she said she'l speak to some one in fibre optic ,came back its gonna about a year before i can get it, oh bt can do it now,she said i can give you line rental for £1 for a year is that any good ye I'll take that,went on sky this morning and ordered fibre optic got a confirmed date for installation,30/4/12. what's it all about do i get a new router or keep same one.

[leaky5]

That's promising, I was told the one year thing last week. Hopefully it might be quicker.

[Goooner]

I was told "maybe in the next couple of weeks, but it's being done in phases, so we're not entirely sure".

I said "don't worry then, BT have told me I can have it now, I'll just switch to them" thinking they'd offer me some sort of sweetener to stick with them and wait and see, but no, nothing, they didn't seem the least bit bothered about losing my custom, so I just signed up with BT instead.

[dazm41]

i will just keep checking my status see what happens hopefully every thing will go through can't see why not when bt say they can do it now,

[wormvortex]

Originally Posted by Goooner

I was told "maybe in the next couple of weeks, but it's being done in phases, so we're not entirely sure".

I said "don't worry then, BT have told me I can have it now, I'll just switch to them" thinking they'd offer me some sort of sweetener to stick with them and wait and see, but no, nothing, they didn't seem the least bit bothered about losing my custom, so I just signed up with BT instead.

A lot of people you speak to over the telephone won't care at all if you threaten to and then leave and why should they. They get paid regardless of whether or not Mr. X is a customer.

[Goooner]

I suppose so, but you'd think they'd have standard instructions on the screen in front of them to say if a customer says they want to leave, to at least put them through to retentions or something?

If too many many customers say they're leaving, they won't have a job to worry about anyway

[SNIPIT]

Originally Posted by wormvortex

A lot of people you speak to over the telephone won't care at all if you threaten to and then leave and why should they. They get paid regardless of whether or not Mr. X is a customer.

Yet to come across a ISP who just let me go, over the years all have tried their hardest to keep me as thier customer. Toucan, Tiscali, BT, SKY, VM, BT and again SKY! The best deals compared with with headline price I've had have been with BT I stayed with them for 4 yrs it got cheaper every year. Though for what I want now BT cant compete with SKY! They offered to match the price though.

[dazm41]

I'll say again do sky know what there doing? iv'e had sky fibre now since 30/4/12
had an email this morning which made me



Availability of Sky Fibre Unlimited



Hello Darren,

Thank you for showing an interest in fibre from Sky.

We're writing to let you know that although Sky Fibre Unlimited has now launched, we've checked the telephone number you gave us and can see that unfortunately, it's not currently available in your area.

You can now keep an eye on fibre availability for yourself, on our website, and you can find out about our other Sky Broadband products here too.

Kind regards,

The Sky Broadband and Talk Team

go configure

[Mark0409mr01]

LOL I also got the same e-mail this morning despite having fibre installed with SKY last Friday!

[Goooner]

Got the same email yesterday.

Having BT Infinity installed on Monday. Would have been more than happy to stay with Sky if they could have done it.