steery1
Standard Member
Well, my 8yr old son and I have really been looking forward to today. VM BB, phone and TV were being installed - Hooray!
Everything has went swimmingly so far. No CS issues at all and I've been pleased to receive letters from VM about direct debit, installation date etc. Even got a confirmation call this morning telling me the installers were about an hour away. All just how it should be. .
Then it all went horribly wrong.
The doorbell rang...."Great", I thought, "they're here"
Now it was a grey drizzly morning and I was met at my front door by an installer who for want of a better word had just realised that this was a bigger job than he wanted on a wet saturday morning.
First thing he asked me was what services I was getting. Now correct me if I'm wrong but isn't he supposed to know this before he calls out?
I told him 3 for £30 with a V+ box and an extra box in another room.
"Thats not 3 for £30" he reproached.
"OK then", I said "It's 3 for £30 and an extra fiver for the extra box" feeling suitably chastised. Not a good start I thought.
Then I showed him where the 2 TV boxes were going.
"You're going to have to move that wardrobe" he said.
Now again, am I being stupid or are they not supposed to move the flippin wardrobe?
But anyway, "OK" I said, "no problems I'll have that out of the way for you"
"You know I'm gonna have to totally rewire and were gonna have to dig up your garden and run 2 wires across the front of your house?" he warned.
Now, not wanting unsightly wires running right across the front I asked if they could hide them slightly by clipping them to the corbel brick that seperates the brick at the bottom half of the house from the pebble dash at the top, chipping off a little of the dashing so the wires would fit a little snugger.(I live in an old house built in 1920 and really couldn't spoil it with obtrusive wiring at the front)
"I'm not chipping no pebble dashing" was the response
"Well what about bringing the wires round the back" I suggested. "Cant you do that" (This was done for me previously by the guy who fitted my analogue ariel without any problems at all)
"No, not really" was the exact reply.
At this stage I just thought "This guy doesn't want to be here" He thought he'd be in for a nice easy saturday mornings overtime and then he realised this was a full rewire type install and a tricky one at that he just didn't want to know.
Right from the off I got a bad vibe/attitude from him.
I work in a customer oriented business (installing PVC and timber windows to peoples homes) and come across tricky/complicated/non-standard situations all the time. The thing to do is work with the customer to find a suitable solution, even if it means staying that little bit longer, being a little patient, trying to accomodate.
I got none of this today and had to tell the guys to forget about the install.
And the installer had the cheek to say "Are you sure"
Now my son (and me) are so, so dissappointed.
I'm just glad I did not cancel my BT phone line or my AOL BB sub. (I wanted to see how VM worked out first for the 30 day cancellation period first)
Might have to go to Sky where I think the dish will be hidden at the side of the house but for what I wanted the subscription is dearer.
And to top it all my central heating boiler has packed up and I'm freezing!
Sorry about the long protracted rant but I'm just fed up ATM.
Everything has went swimmingly so far. No CS issues at all and I've been pleased to receive letters from VM about direct debit, installation date etc. Even got a confirmation call this morning telling me the installers were about an hour away. All just how it should be. .
Then it all went horribly wrong.
The doorbell rang...."Great", I thought, "they're here"
Now it was a grey drizzly morning and I was met at my front door by an installer who for want of a better word had just realised that this was a bigger job than he wanted on a wet saturday morning.
First thing he asked me was what services I was getting. Now correct me if I'm wrong but isn't he supposed to know this before he calls out?
I told him 3 for £30 with a V+ box and an extra box in another room.
"Thats not 3 for £30" he reproached.
"OK then", I said "It's 3 for £30 and an extra fiver for the extra box" feeling suitably chastised. Not a good start I thought.
Then I showed him where the 2 TV boxes were going.
"You're going to have to move that wardrobe" he said.
Now again, am I being stupid or are they not supposed to move the flippin wardrobe?
But anyway, "OK" I said, "no problems I'll have that out of the way for you"
"You know I'm gonna have to totally rewire and were gonna have to dig up your garden and run 2 wires across the front of your house?" he warned.
Now, not wanting unsightly wires running right across the front I asked if they could hide them slightly by clipping them to the corbel brick that seperates the brick at the bottom half of the house from the pebble dash at the top, chipping off a little of the dashing so the wires would fit a little snugger.(I live in an old house built in 1920 and really couldn't spoil it with obtrusive wiring at the front)
"I'm not chipping no pebble dashing" was the response
"Well what about bringing the wires round the back" I suggested. "Cant you do that" (This was done for me previously by the guy who fitted my analogue ariel without any problems at all)
"No, not really" was the exact reply.
At this stage I just thought "This guy doesn't want to be here" He thought he'd be in for a nice easy saturday mornings overtime and then he realised this was a full rewire type install and a tricky one at that he just didn't want to know.
Right from the off I got a bad vibe/attitude from him.
I work in a customer oriented business (installing PVC and timber windows to peoples homes) and come across tricky/complicated/non-standard situations all the time. The thing to do is work with the customer to find a suitable solution, even if it means staying that little bit longer, being a little patient, trying to accomodate.
I got none of this today and had to tell the guys to forget about the install.
And the installer had the cheek to say "Are you sure"
Now my son (and me) are so, so dissappointed.
I'm just glad I did not cancel my BT phone line or my AOL BB sub. (I wanted to see how VM worked out first for the 30 day cancellation period first)
Might have to go to Sky where I think the dish will be hidden at the side of the house but for what I wanted the subscription is dearer.
And to top it all my central heating boiler has packed up and I'm freezing!
Sorry about the long protracted rant but I'm just fed up ATM.