Master Yoda
Established Member
- Joined
- Jan 26, 2007
- Messages
- 637
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Well - I'm starting this thread as I found Sony Careline to be incompetent and I suspect they are sending used units out to people claiming they are brand new...
My PS3 which I bought from Virgin at launch has a really loud faulty Blu-Ray drive... As it's been over 28 days, Virgin refused to do an exchange saying that Sony have instructed all retailers that customers have to use the Sony careline after 28 days... (hmmm)... Well - I did that and it has taken a week for Sony to send me a replacement unit (instead of the quoted 24 hour turn around) and when it finally arrived it was covered in scratches and didn't look new at all...
I was originally given a date for the delivery/exchange (which was 4 days from the date of ringing), and was told I would need to be there from 8.30AM til 5.30PM. I was also told several times that it would be a 'brand new' replacement unit in a sealed box. Anyway, when the day arrived, I waited all day (alot of hassle) and nothing came... rang them and was told they had made a mistake and the item had NOT even been dispatched(??!)... Are they having a laugh??? They then had to book it through again (which was another 2 days waiting).
Finally received the replacement unit today - it arrived in a dirty old plastic box with some sponge around it (there wasn't even any plastic wrapping around the unit!!) - it was covered in thick dust and heavy scratches and looked worse than a second hand used machine. Even the courier said it definitely looked used to him - he then started wiping the dust off the unit infront of me with his dirty jumper!!! eek: LOL - I almost died when I saw him doing this infront of me... The only thing I would ever use to clean my PS3 is the (damp) microfibre cloth that came with my LCD TV... Did he actually think he was helping me out by doing that???? I refused it and sent it back.
Given that I've had my PS3 since launch, have cleaned it/handled it many times and it still looks brand new (Not one single scratch/mark), I can't even imagine what these 'brand new' replacement units have been through...
Spoke to Sony again and they are sending another replacement to me and were adamant on the phone that they only send out brand new replacements to people (NOT used/refurbished units) - they also claimed it would be illegal for them to send refurbished units out to customers. I think this is BS, as I can't understand how those scratches could be on the machine otherwise... Also, I suspect that this is happening alot, as the lady on the phone didn't sound surprised at all... I remember reading about other people on this forum whose PS3 replacements had marks near the USB sockets, as if they had been used too...
I certainly didn't pay full price at launch to get a second hand scratched machine - If you have had any problems with your replacements please can you post here... It would be interesting to know how widespread this problem is...
My PS3 which I bought from Virgin at launch has a really loud faulty Blu-Ray drive... As it's been over 28 days, Virgin refused to do an exchange saying that Sony have instructed all retailers that customers have to use the Sony careline after 28 days... (hmmm)... Well - I did that and it has taken a week for Sony to send me a replacement unit (instead of the quoted 24 hour turn around) and when it finally arrived it was covered in scratches and didn't look new at all...
I was originally given a date for the delivery/exchange (which was 4 days from the date of ringing), and was told I would need to be there from 8.30AM til 5.30PM. I was also told several times that it would be a 'brand new' replacement unit in a sealed box. Anyway, when the day arrived, I waited all day (alot of hassle) and nothing came... rang them and was told they had made a mistake and the item had NOT even been dispatched(??!)... Are they having a laugh??? They then had to book it through again (which was another 2 days waiting).
Finally received the replacement unit today - it arrived in a dirty old plastic box with some sponge around it (there wasn't even any plastic wrapping around the unit!!) - it was covered in thick dust and heavy scratches and looked worse than a second hand used machine. Even the courier said it definitely looked used to him - he then started wiping the dust off the unit infront of me with his dirty jumper!!! eek: LOL - I almost died when I saw him doing this infront of me... The only thing I would ever use to clean my PS3 is the (damp) microfibre cloth that came with my LCD TV... Did he actually think he was helping me out by doing that???? I refused it and sent it back.
Given that I've had my PS3 since launch, have cleaned it/handled it many times and it still looks brand new (Not one single scratch/mark), I can't even imagine what these 'brand new' replacement units have been through...
Spoke to Sony again and they are sending another replacement to me and were adamant on the phone that they only send out brand new replacements to people (NOT used/refurbished units) - they also claimed it would be illegal for them to send refurbished units out to customers. I think this is BS, as I can't understand how those scratches could be on the machine otherwise... Also, I suspect that this is happening alot, as the lady on the phone didn't sound surprised at all... I remember reading about other people on this forum whose PS3 replacements had marks near the USB sockets, as if they had been used too...
I certainly didn't pay full price at launch to get a second hand scratched machine - If you have had any problems with your replacements please can you post here... It would be interesting to know how widespread this problem is...