No BBC1 or BBC2

I recently installed a IDTV for a customer and when it ran through the auto tune for Freeview, it was missing BBC1 and BBC2, but everything else was there.
I explained that it could be the area where he lives limiting his reception, or his aerial may need upgrading. The customer would not believe me.

Is there anything I'm overlooking? Is it feasible that only these two channels could be missing if an aerial upgrade is required or his reception is limited?

Any advice would be appreciated. Thanks.

[djjazzc]

I feel for you there matey!!

When i have come across that, you always get a customer who thinks your actually making up the word Wideband , sometimes there is no convincing them that their aerial needs upgrading, no matter how hard you try

I to have that problem from time to time. Normally i run the box through the manual setup, providing you know the channel numbers (freeview)for your transmitter. That normally works for me.

How was the other channels? any pixelation?.....seems strange that only 1 and 2 are missing.

Sometimes also its normally a glitch in the box.....unplug it from the wall socket scenario!!!!

[MartinImber]

BBC1 & 2 are a strong signal so if they get ITV 1 2 3 4 C4 ect it is aerial.

Look up the channel numbers for the TX get the colour of the bung and show them the results