Harmony's excellent after sales service.

[mjcairney]

I've had a Harmony 655 now for over 2 years now, and the battery housing cover had become damaged and I was using sellotape to hold it in place. I decided to send them an email to ask how I could go about getting a replacement and received an answer asking me for my address.

The long and short of the matter is that I received the replacement today - almost $2 of (Canadian) postage stamps on it - total cost to me? NIL!

I think that that is excellent customer service and cannot praise them highly enough - thank you, Logitech Harmony.

Cheers,

Martin.

[madgames]

I agree
I have a couple of harmonys and one of them wouldnt charge properly
I contacted them and they sent me out a brand new remote and told me to distroy the old one.
Perfect custmer service

Thumbs up for harmony

[mjcairney]

Originally Posted by madgames

Thumbs up for harmony

It's good to know that there are companies around that believe in looking after their customers, isn't it?

Cheers,

Martin.

[monksy74]

I agree.

Bought a 555 last year and after a couple of months the channel up button wouldn't work unless you pressed really hard. Rang Logitech Harmony support, they put me through to the support team in Canada and after a couple of minutes they said they would send me a new remote.

Took a couple of weeks to turn up but it was brand new. I then got an email saying that the old remote could no longer be updated.

Great service.

[PaulP1966]

I've had mixed service from them. I once had problems with the remote range, they answered the support call over night on a saturday, updating my remote settings ready for sunday morning

Recently needed to log a support problem, but something was up with my account, I could not log in, or reset the account (it said it did not exist), but I could not create a new account as it said it already exised.

I sent an e-mail to their general email and got a response from their support that I should log the call on their support website. I responded that my account could not be reset. They reset the software log in not my support account. I kept telling them, and they kept saying that I should log the call on the site.

This carried on for about 2 weeks and probably 10 e-mails before somebody understood. i even sent them a link to their support site saying this is where I can't log in. They sent me back the same link asking me to log the problem there

Finally somebody understood and reset it.

[andrewjh009]

Originally Posted by monksy74

I agree.

Bought a 555 last year and after a couple of months the channel up button wouldn't work unless you pressed really hard.
Great service.

Hmmm, i have that issue with the 0 button on my 885 remote.

[benjdr]

Logitech's after sales service is renowned.
A couple of months ago my Logitech MX1000 mouse just stopped working. It must of been fully 18 months old, and Logitech just sent me a new one.

Unfortunately, there are many individuals I have encountered on various forums who have boasted about "scamming" Logitech out of new goods by claiming their purchases had become faulty.

Logitech must know this goes on, but continue to have faith that most of their customers are loyal, decent people, and not total scum bags.