[bones0891]

Hi wonder if anyone can help.

I've had my Humax 9300T for about 2 weeks now. Over the last few day's i've been having a problem with the unit freezing.

1st two times it happened i was skipping through the channels (on the remote's up/down channel button) all of a sudden the remote became in active and none of the controls on the unit worked, had to switch it on and off on the back of the unit and it worked fine again.

3rd time was while watching a program that had been paused. 10 minutes after pressing play to continue viewing the program, the image froze all controls again became inactive. Had to once again turn the unit on and off on the back, annoyingly losing the rest of the program we were watching.

If anyone has any suggestions on what maybe happening or ways to fix the problem they be greatly appreciated.

Cheers

[GaryB]

If the threads on DS are to be believed, this is a known issue and an update is coming:

9300T locking up randomly - Humax - Digital Spy Forums

[Terrytalk]

Clearly not alone on the Humax PVR300T "Freeze-Up".
Purchased my Unit from Comet and now on my third Unit, I kept changing them because all the reviews I've read, still make the Humax "No1"?
Evchanged my last unit yesterday at Comet and it "Froze" over night.
Fo information of those who think it may be linked to being on a BBC channel, I can confirm that I was on ITV1 last night and it's often frozen other than on BBC. Lets hope the promise of an upgrade to address the problem is true, 'cos it's unfortunately still, in my view, the only option .

[grahamlthompson]

Originally Posted by Terrytalk

Lets hope the promise of an upgrade to address the problem is true, 'cos it's unfortunately still, in my view, the only option .

A Topfield 5800 is a better and more flexible pvr (it costs more though )

[Phlog]

Originally Posted by bones0891

If anyone has any suggestions on what maybe happening or ways to fix the problem they be greatly appreciated.

Cheers

I've used two of the company's DVRs. Currently I have a 9200. With these it was always supposed that some particular combination of button pushes on the remote was at fault. I found that in fact it was actually the use of one button that caused all the problems - the "Exit" button. If used the lock-up doesn't happen instantly.

The application running on the 9300 is possibly quite similar to that on the 9200, so it may be worth trying to avoid (completely) ever using that button.

Hope this helps.

[radioredcat]

I bought a topfield TF5800 and does what it says on the tin and it's coped well with phase 1 of the switchover as it cost more it's well worth the extra money.


andy

[creddish]

Originally Posted by Phlog

I've used two of the company's DVRs. Currently I have a 9200. With these it was always supposed that some particular combination of button pushes on the remote was at fault. I found that in fact it was actually the use of one button that caused all the problems - the "Exit" button. If used the lock-up doesn't happen instantly.

The application running on the 9300 is possibly quite similar to that on the 9200, so it may be worth trying to avoid (completely) ever using that button.

Hope this helps.

I use the "Exit" button om my 9200 several times a day without lock-ups. I've never seen anyone else mention this.

Colin

[Defiant1337]

I've tried all the so called fixes and still it happens but I suspect I know what causes it now!. Some channels are fine with me and I can go for hours with no problem but then others will lock up so I checked the muxes and it seems to be the channels on mux2

[markeddy]

I have just spoken to Humax tech support and a software update is being released "sometime" this month (November 09).

It will be sent down automatically overnight.........

Lets hope that will be the end of it and we can get back to enjoying what is otherwise, a great bit of kit

[Wideband]

This was posted on hummy.org yesterday~

Hummy.org.uk Forums - View Single Post - Humax keeps freezing!!

Which would appear to confirm that a fix is just around the corner.

[Terrytalk]

Me too!
Heard from Humax Customer Services two days ago and they were promising a software update soon, surrently in testing.
So let's hope we'll see an end to this thread, very soon

[bones0891]

Thanks to everyone for their replys on this. Glad i'm not the only one thats suffering this problem. It's onlt happened again once since i posted the thread.

Good news that Humax are working on a software fix. Can any one tell if the Over air update is being broadcast over night. Will my unit still pick it up automaticly if the unit is in standby mode?

[Terrytalk]

More to the point, if the unit freezes during the night, or even during the update, you'll be no better off!
Let's hope they broadcast it for more than just one night, eh?
Just playing 'Devil's advocate...

[rgvsean]

DTG :: DTT Receiver Downloads

Look here, you can check when it's available and manually download it at almost anytime during the day. Instructions on how to do this successfully are on Humax's site.

Mine's freezing too - 3 times last night alone.

[fedupofoxford]

I have been having similar problems and tried the solutions in this thread, with no success. However, I emailed Humax and received the following:


Dear Sir

Please follow the steps below to perform a Default reset

1. Power OFF the receiver
2. Disconnect the Aerial cable
3. Power On the receiver
4. Press MENU
5. Select Installation
6. Enter your password (Default = 0000)
7. Select Default Setting
8. Select YES
9. Enter your password (Default = 0000)
10. When the receiver restarts, power off
11. Connect the Aerial Cable
12. Power ON - the receiver will then search for the channels.

Best regards

Humax Technical Support



It looks remarkably similar to solutions previously posted here, so I'm not holding my breath. More promisingly, though, while waiting for this reply, I accessed the Humax site again and found in support/downloads that a software update has been issued, dated 12 November (UPTTF 1.00.18) which claims it has "resolved intermittent lock up issue". Good news? Well, almost.



Another email to Humax support produced the information that this update has not yet been broadcast to air, and the download schedule shows it's not due this week nor next. You could, of course, download and install it manually. All the instructions are on the website. Simple.


Well, not quite. Firstly, you need an RS232C cable to connect your Humax to your PC. DB9 female/female connectors for a desktop and female/male for a laptop. Also, I believe (from another forum) it needs to be "null modem" rather than straight. Naturally, I don't have one, but dabs.com - Laptops, Components, MP3 players, Software, Digital Cameras has just the thing at only £4.55 including delivery. It's on its way.


Next, you need to download the update software to your PC (that was straightforward) and also an update tool snappily named WDN40AK+.zip. This appears on your PC with the name FILE (no, seriously) and will have to be renamed with a .zip extension before you can open it. You then have to decide which of the several unzipped files to open (all called setup) to get it to install. I forget exactly which one worked, but it's not the obvious, pretty-coloured but the serious program icon with an exe extension. Now you move the newly created short cut out of the obscure WDN40AK folder and on to your desktop so you can find it again, and you're ready to roll.


I can't wait to get my cable, hook it all up, and press the enter button. Last time I tried a software update off the internet, my mobile never worked again. Now, where's my old video recorder?

[grahamlthompson]

The fix for the 9150 is currently on mux B. It should not be long before the 9300 update joins it.

[Primrose]

Hi Everyone
I have just found this forum and am hoping someone out there will be able to help me. I am a complete novice where digital TV is concerned but a quick learner . About a month ago I bought a Humax PVR 9300T just ahead of BBC channels going digital in our area (Granada). Everything was working fine, (apart from the freezing problem and it simply not recording sometimes - which seems to be a common issue). However after my husband installed a new aerial in an attempt to solve the problem, we cannot get ANY channels now. The TV is analogue.
Am I misunderstanding things - do we need a freeview box for the TV too?
When fiddling with the PVR/aerial connections one message came on the screen 'antenna cable short circuited' ?
2 other digital TV's and 1 analogue with freeview box work perfectly.
All our other channels go digital in about a weeks time.....

[grahamlthompson]

Originally Posted by Primrose

Hi Everyone
I have just found this forum and am hoping someone out there will be able to help me. I am a complete novice where digital TV is concerned but a quick learner . About a month ago I bought a Humax PVR 9300T just ahead of BBC channels going digital in our area (Granada). Everything was working fine, (apart from the freezing problem and it simply not recording sometimes - which seems to be a common issue). However after my husband installed a new aerial in an attempt to solve the problem, we cannot get ANY channels now. The TV is analogue.
Am I misunderstanding things - do we need a freeview box for the TV too?
When fiddling with the PVR/aerial connections one message came on the screen 'antenna cable short circuited' ?
2 other digital TV's and 1 analogue with freeview box work perfectly.
All our other channels go digital in about a weeks time.....

Firstly the short circuit message comes up because you have got antenna power turned on in the menus, it needs to be off unless you have a masthead amp to power. It may indicate that somewhere you have a short circuit on the new aerial cable most likely a strand of screen touching centre core or that you created a short circuit while fiddling with the connections. You need to find this before doing anything else.

Now find the manual tune option and dial in the following channels in turn

62 66 68 56 and 63

The 5300 has a known problem after updating to the latest firmware in that it appears on some boxes to cause freeze ups. An OTA fix will be available shortly but you can' use it on a post dso transmitter so you will have to wait for the proper OTA version on mux 1

[kenfoxy]

For what it is worth, I have reduced the incidence of "freezing" by the following:

delete the tv + radio channels
determine the correct freeview channels numbers for your local transmitter
manually set up those channels
delete any 800 series stations
never have any BBC Channels displayed in the PVR window.

Worth a try before the new software is broadcast.

PS before the DSO I used to get 3-4 per year: after the DSO I was getting 3-4 per week.

[Primrose]

Thank you - I will work through your instructions and let you know howI get on.
I just didn't know where to start!

[mrdark8]

Humax PVR-9300T

Does anyone know when the new version can be installed as an Over Air Software Update?

I'd like to resolve the intermittent lock-up issue and see on Humax UK site that this is available:

Update Date: 12 November 2009
Application Version UPTTF 1.00.18
System ID 3023.0000

I've tried download option for PC updating but checked my only Serial Cable and it's got male\female terminations and not female\female!

[savvy249]

Originally Posted by mrdark8

Humax PVR-9300T

Does anyone know when the new version can be installed as an Over Air Software Update?

I'd like to resolve the intermittent lock-up issue and see on Humax UK site that this is available:

Update Date: 12 November 2009
Application Version UPTTF 1.00.18
System ID 3023.0000

I've tried download option for PC updating but checked my only Serial Cable and it's got male\female terminations and not female\female!

Hummy.org.uk Forums - View Single Post - PVR300T freezing and EPG slow.

Rgds.


Les.

[kenfoxy]

Software update installed on my 9300T. I'm on Storeton transmitter (NW) and did a "default settings" as recommended. Came up with a dodgy Channel4 (Wales) on station 8 and deleted it manually together with all the 800 series.

Let's hope the problem has been solved.

[savvy249]

Originally Posted by kenfoxy

Software update installed on my 9300T. I'm on Storeton transmitter (NW) and did a "default settings" as recommended. Came up with a dodgy Channel4 (Wales) on station 8 and deleted it manually together with all the 800 series.

Let's hope the problem has been solved.

Do you get the retune popup when you bring it out of Standby?

BTW, if you had some 800s, even though you have deleted them, I would do a manual retune just on your TX's UHF channels. Post back iif you want some instructions on how to do this.

Rgds.


Les.

[LtGoody]

Originally Posted by mrdark8

Humax PVR-9300T

Does anyone know when the new version can be installed as an Over Air Software Update?

I'd like to resolve the intermittent lock-up issue and see on Humax UK site that this is available:

Update Date: 12 November 2009
Application Version UPTTF 1.00.18
System ID 3023.0000

I've tried download option for PC updating but checked my only Serial Cable and it's got male\female terminations and not female\female!

The OTA update is available today mate,just updated mine.

[ROYOLD]

Humax sent me this email on the 24th. November regarding the Humax PVR9200T & 9200TBX PVRs :

Relevent section quoted below :-

Firstly I will apologies for all the inconvenience you have received recently.
At the moment a problem has occurred in regards to the nations retune with our boxes. Some of the faults are that the boxes are locking up, delayed remote response and EPG/Guide problems. We have got engineers working on the matter at the moment to resolve this as quickly as possible.
You are one of few customers experiencing this problem, what we are doing is releasing an over the air software update that will download automatically over night to the boxes. The PVR 9150 update should be over the air now for download. There is no confirmed date for the 9300 or 9200 as yet but it should be by the end of this month. If the problems persist after this, please contact us on 0844 669 8800.

Sorry for any inconvenience caused

Best Regards,
Chris,
Humax (Technical Support)

[fedupofoxford]

I gather from this thread that the software update for the 9300 has been broadcast OTA today. I followed the link from the Humax website to DTG and their website says that updates are on BBC1 in MUX1, with no mention of Humax up to the end of next week. Is there another source of updates which Humax don't tell you about?? Or does it vary by region?

I updated my 9300 off-air, from my PC. Seems to work, in that the box is working normally, but no instructions (yet) to do a default reset, nor do I get a retune pop-up. Will have to wait a while to see if it's solved the lock-up problem.

I'm glad Humax (Technical Support) gave someone an apology. The guy who replied to me didn't seem to know much about the problem, and wasn't aware there was a software update available until I pointed it out

[creddish]

Originally Posted by fedupofoxford

I gather from this thread that the software update for the 9300 has been broadcast OTA today. I followed the link from the Humax website to DTG and their website says that updates are on BBC1 in MUX1, with no mention of Humax up to the end of next week. Is there another source of updates which Humax don't tell you about?? Or does it vary by region?

There is another source. The updates are being transmitted on MUXB. See the link in savvy249's post#22.

Colin

[kenfoxy]

Originally Posted by savvy249

Do you get the retune popup when you bring it out of Standby?

BTW, if you had some 800s, even though you have deleted them, I would do a manual retune just on your TX's UHF channels. Post back iif you want some instructions on how to do this.

Rgds.


Les.

Les, I don't recall a pop up. I brought it out of S/B at 11.15am and went to the menu for software updates and it found the OTA which I then downloaded. When it finished installing I went through each station until I confirmed that all the local transmitter channels were present. The only funny was the Welsh C4. If I have any further problems I will definitely do the manual selection process for the right channels.

[mrdark8]

Humax PVR-9300T = Updated OTA

I set back to default settings then a manual tune, deleted junk and reset preferences. Finally put schedules back on and restarted PVR.

I also get the message when taking out of standby as per savvy249 (Les) suggesting I re-tune automatically (something to do with network changes I think it was)

I hope it doesn't keep saying this as I set the remind me "Later" option and by manual tuning, I don't get channels in the 800 range and all looks good otherwise.