cannot add funds to wallet

[ddavewoods]

Hi
Ive been waiting for wipeout HD for ages, went to purchase today and could not add funds to my wallet, got a 800 error, any one else had a problem?

[keodrinker]

I had a similer thing last week. Turns out my bank had put a block on my card as they thought the amount of online shopping i was doing was suspicious. I phoned my bank and the block was removed within 10 mins. Hope this helps.

[Schumi 01]

i have had the same for 3 day's trying to put my new card details in, and it comes up with card details not valid. After 3 attempts, you cannot try again for 24hrs, been on the phone to Sony, and they are about as much help as a chocolate teapot. Still cannot put my details in to this day.

[small358786]

I had the same problem the other day.
When I went to my account details for some reason the card details were not correct,I changed them and all was fine.
Not sure how the details got "corrupted" in the first place but all was okay after updating them.

[ddavewoods]

Eventually called the network gaming help team, they said it was an issue being expierienced by some people, and would be fixed soon, in fact I tried the next morning and it worked straight away........

Wipeout is a great game too !!

[Schumi 01]

Still no joy, been trying since last Thursday, i have phoned them and emailed them, but still no joy, It makes me wonder do they know what the problem is. The quicker we can buy points with different payment options the better.

[checksum]

I have the same problem, I have tried 2 different cards but I keep getting the same 800 error.

I'm beginning to think they don't want my money.

[gers1978]

Originally Posted by checksum

I have the same problem, I have tried 2 different cards but I keep getting the same 800 error.

I'm beginning to think they don't want my money.

Same problem here, ever since 2.50 firmware update - I get 80023102 error every time I try to Add Funds through the XMB option, as soon as I click "Transfer to Wallet" then "Credit Card", I don't even get to put the card details in.

If I try to Add Funds by going into the store first, then clicking the Add Funds button there, I can input my card number, address, etc, then I get "This service is currently undergoing maintenance"

[gers1978]

Just off the phone to PlayStation helpline, the guy said lots of people are reporting this problem. He then went away and came back and said it was a problem with my account. He then said it was a problem with my internet connection and assured me that rebooting my router will fix this 80023102 issue. I suspect he's a muppet who has no clue. I'll try it now anyway and report back.

[gers1978]

Needless to say a reboot of the router didn't work

[gers1978]

Am on the phone to some other muppet now, he seems a bit more clued up. He asked me to see if I could add funds/view billing information through the PS Store web site, which I can. So it seems my error is only when going through the console itself.

[gers1978]

He's now referring my case to "head office" as he doesnt know what to do.

What a joke. Don't they want my money?

[gers1978]

This is getting weirder: on the PS Store web site, I tried deleting my billing info.

I then went back to my PS3, and went into Billing Information, and put it in my password. This is where I'd always get the 80023102 error. This time however it asked me to add a card. I input my Maestro debit card details, then my address, etc on the next screen, and clicked Confirm, and everything seemed ok.

I then went back into Billing Information, input my password and low and behold, error 80023102!

And just to rule out my net connection being the problem, I've brought my PSP with 5.0 firmware to work this afternoon, and signed into the PSN on that through the work's WiFi. Now when I go to Billing Information I get error 80551002!!!!

[stooshee]

I am getting this problem as well. It doesnt work even if I try to go on the store via PC. Just keeps on saying my card information is incorrect (which it is not)

Any other suggestions?...

[Schumi 01]

Originally Posted by stooshee

I am getting this problem as well. It doesnt work even if I try to go on the store via PC. Just keeps on saying my card information is incorrect (which it is not)

Any other suggestions?...

Phone your Credit card company, and ask them is there a Hold on your credit card, i could not for the life of me add funds to my wallet, a week went past and still had the same problem, so i then phoned my Credit card company, and they had put a stop on my card just for the Sony Site for some reason, they said i put in the wrong security code which i didn't.

The fault i suspect was on the PS3 acount, they then authorised my card, but you may have to wait 24 hrs. for your account to become active again after you enter the wrong information 4 times on your PS3 you cannot enter any more until the 24 hrs. has expired.

When you do go to enter your details enter them through your PC onto the PSN STORE, i tried entering mine on the PS3 and it still didn't work, but after trying them through the PC they worked straight away.
Hope this helps you.