[pezley]

with replacements from Amazon, how do you send the initial faulty one back ?do they cover postage ? just curious as never sent anything back to Amazon before.

[mrhardcore]

Originally Posted by pezley

with replacements from Amazon, how do you send the initial faulty one back ?do they cover postage ? just curious as never sent anything back to Amazon before.

They send out the replacement even before you send the initial faulty one back. You then have 30 days to send the faulty one back are you risk being charged
They give you a pre-paid label to attach to the package to be sent back to them.

With my Vita they are using Yodel to return it, I just have to pick a day I want them to come for it.

When sending something like a phone case or even a case for the Vita back they still give you a pre-paid label but you have to take that to post office for posting.

[PlayStation]

Jut checked my Vita. No dead pixels that I saw but two horizontal lines and loads of spots on a black screen in he dark. Doesn't bother me as my Galaxy S had those spots in he dark.

[Jimmi]

My screen also has a slight quirk, don't know what to classify it as. Basically on the left hand side there's a vertical splodge which is darker than the rest of the screen. I know people are saying that you can see stuff like that when the screen is fully black but on mine it shows up when the screen is lit but still quite dark. I can't see it when the screen is fully black oddly enough nor when it is lit well either. It shows up during the odd cave section in Uncharted where its quite dark or on Hustle Kings on the screen where you fail a challenge. Not a huge problem tbh as most of the time you can't see it and some people appear to have far worse issues than that so not gonna exchange it, but just thought I'd notify people to see if they have experienced something similar.

Really happy with my Vita screen tbh, I just think each one is, well, kinda unique...

[Jimmi]

Following on from before I can see faint misty lines during Fifa. I guess its to do with the grass pitch background making it easier to see screen quirks. Its particularly noticeable during replays that are outside of the sunny light on the pitch, anyone else notice this?

[quaium]

Originally Posted by mrhardcore

So I phoned HMV and said it was *freezing and wifi was dropping out when downloading demos*. He said to bring it in and they will troubleshoot it and see what the problem is.

It's not actually freezing (unless trying the unit 13 demo) and wifi is fine. So if they look over it and find no problems I doubt they will change it?

Was going to go tomorrow but not sure there's much point now.

I know it's been a while since your post but just out of interest did you take the Vita back to HMV and if so, what was the response?

I had a nightmare over the return of a Vita that was displaying vertical lines just because HMV staff couldn't see it themselves in store under the bright lights! I'd only had the Vita for 13 days and they wouldn't offer me a replacement but I put up a good fight and eventually managed to get it replaced. I had about 5/6 staff members fighting against me and one even accused me of dropping the console!!

Just sent off a complaint letter today to HMV head offices because I thought they were well out of order.

[AVF Jay]

If I'm honest I don't understand why people have to "look" for dead pixels, etc.

If you can't see them in normal use why go and look for it?

I see people doing the same with tvs, they set up unnatural scenarios where they purposely go looking for defects.

The way I look at it is if you can't see anything in everyday use it isn't a problem.

Now I'm not saying you should put up with screen defects, I'd be the first to exchange it if I had vertical lines and dead pixels, but if you can't see them then why go looking for it.

[RottenFox]

Originally Posted by brembo

If I'm honest I don't understand why people have to "look" for dead pixels, etc.

If you can't see them in normal use why go and look for it?

I see people doing the same with tvs, they set up unnatural scenarios where they purposely go looking for defects.

The way I look at it is if you can't see anything in everyday use it isn't a problem.

Now I'm not saying you should put up with screen defects, I'd be the first to exchange it if I had vertical lines and dead pixels, but if you can't see them then why go looking for it.

+1 or whatever the "youth" say today.

Lights off, screen on blank, settings on max, just to pick out a pixel, or line.
If you see it when you are watching/playing, fine, but totally agree on the unnatural scenarios where people express their distain.

[CAS FAN]

Originally Posted by RottenFox

+1 or whatever the "youth" say today.

Lights off, screen on blank, settings on max, just to pick out a pixel, or line.
If you see it when you are watching/playing, fine, but totally agree on the unnatural scenarios where people express their distain.

+2 lol.

It's like when people go into a pitch black room at the dead of night, whack the brightness up full and look for black blobs. Sure if you can see it normally then fine it's going to be distracting, but if you have to go to such extreme lengths then why?

My psp had a couple of dead pixels which you could actually see in certain circumstances, but they didn't really bother me and as I'd imported from Japan and paid just £150 including darkstalkers I really wasn't fussed. Sure there's always this argument of "I paid my money and I want perfection" but IMO with that attitude you just go through life being generally unhappy. Life is really too short to be bothered about minor things.

[AVF Jay]

Ah yes I forgot about bob down the road that will read a forum see that Dave down the road says the screens suffer from defects. Bob says his is fine, then Dave suggests he closes the curtains, turns the lights off, lies on the floor looks up with one eye closed to see if he has one with defects.

Bob does this then demands a replacements, afterall why shouldn't he. Even though he doesn't see it normally, watching the tv while lying on the floor in the dark with one eye closed is a regular way he watches tv

Seriously though, if you can't see any dead pixels why set up a scenario to spot them.

If you don't see them in any games, films etc you're fine.

If you see dead pixels while playing with games, on the menu etc then get it changed.

Seriously if you need one of these "tests" to see if your screen has defects then you honestly don't have any defects.

Just my opinion

[CAS FAN]

Originally Posted by brembo

Ah yes I forgot about bob down the road that will read a forum see that Dave down the road says the screens suffer from defects. Bob says his is fine, then Dave suggests he closes the curtains, turns the lights off, lies on the floor looks up with one eye closed to see if he has one with defects.

Bob does this then demands a replacements, afterall why shouldn't he. Even though he doesn't see it normally, watching the tv while lying on the floor in the dark with one eye closed is a regular way he watches tv

Seriously though, if you can't see any dead pixels why set up a scenario to spot them.

If you don't see them in any games, films etc you're fine.

If you see dead pixels while playing with games, on the menu etc then get it changed.

Seriously if you need one of these "tests" to see if your screen has defects then you honestly don't have any defects.

Just my opinion

Lol yes but bob has paid his money and if he wants to play his vita on a Tuesday, hung upside down in his cellar, with the lights out, the backlight on full and with one eye open whilst playing at exactly 3.2 cm from his face then he should be able to without seeing any inconsistency in the picture.

[Slippy Sloppy]

My Vita also has vertical grey lines that are more noticeable in certain lighting conditions - especially on the grey system panels and when watching dark videos. Worried it was a problem, especially after reading this thread, I did some research and it seems to be something that affects most OLED screens (Mura effect), with Samsung's (the ones used in the PSV) being particularly susceptible to this.

I think there's a tendency on these forums to unintentionally wind each other up a bit when it comes to finding the perfect product, which may not even exist. I know it's something I got into a few years back when trying to hunt down a silent Xbox 360 Elite. Some people were claiming theirs were silent but what one person describes as silent, can be noisy to another. If there's an issue with your machine by all means take it back for a replacement but personally I'm gonna try not to get myself wound up too much by claims of a "perfect" screen, as chasing this can be more hassle than its worth and as I said before may not even exist to the standards many of us have.

[Anomoly85]

Damn straight

[mikespot]

Recently bought the vita. Perfect whites no bad pixels, no dust under the screen. I have a bunch of black spots though... Around 10 or so, only 2-3 of them are really annoying since they're visible during gameplay on some dark images. Take a look at the picture I've taken and tell me how bad of a problem it is? Is it worth trying to swap for another one or I'll end up gettin even worse one? Thanks!

Here's how it sorta looks in real life

The same, but overexposed image to better demonstrate black dots

[PlayStation]

Originally Posted by mikespot

Recently bought the vita. Perfect whites no bad pixels, no dust under the screen. I have a bunch of black spots though... Around 10 or so, only 2-3 of them are really annoying since they're visible during gameplay on some dark images. Take a look at the picture I've taken and tell me how bad of a problem it is? Is it worth trying to swap for another one or I'll end up gettin even worse one? Thanks!

Here's how it sorta looks in real life

The same, but overexposed image to better demonstrate black dots

That's an OLED issue. I've seen it on Galaxy S phones with AMOLED screens and my Vita is like that too. It's normal though.

[mikespot]

Originally Posted by PlayStation

That's an OLED issue. I've seen it on Galaxy S phones with AMOLED screens and my Vita is like that too. It's normal though.

Thanks, but do you see those black dots even in gameplay? I see them on lock screen wallpaper and in games in some dark locations on walls etc. Others claim that it's only noticable in pitch black room only on completeley black screen... That's why I'm concern if my screen is normal, because I can see black spots in many other situations of normal use.

[RottenFox]

If you aren't happy then get another.
Either take it up with the retailer, or phone Sony and get them to swap it.

[CAS FAN]

Originally Posted by mikespot

Thanks, but do you see those black dots even in gameplay? I see them on lock screen wallpaper and in games in some dark locations on walls etc. Others claim that it's only noticable in pitch black room only on completeley black screen... That's why I'm concern if my screen is normal, because I can see black spots in many other situations of normal use.

They are only noticeable for me if I turn the lights down, take a photo and over expose it. In normal use I don't see them. That said, your over exposed screen looks better than mine.

[mikespot]

Originally Posted by CAS FAN

They are only noticeable for me if I turn the lights down, take a photo and over expose it. In normal use I don't see them. That said, your over exposed screen looks better than mine.

And you never see them in dark movie scenes or dark in-game locations? When the image is moving and it's almost black then those black spots become noticable. In gaming experience they look like dead pixels. After your post I probably won't swap, since I can get a worse one and seems like most units are affected this way. It's weird though that most people are saying only about MURA effect visible only in pitch black room on totally dark screen. Only few notice black dots in gaming or watching movies with dark scenes.

That being said I wonder if there's a way to make them less noticable?

Here's another example of my unit to demonstrate black spots are also visible in normal use, in this case on lock screen wallpaper. For this reason I had to change default wallpaper to a brighter one... Do you also see them on your default lock screen?

[CAS FAN]

Originally Posted by mikespot

And you never see them in dark movie scenes or dark in-game locations? When the image is moving and it's almost black then those black spots become noticable. In gaming experience they look like dead pixels. After your post I probably won't swap, since I can get a worse one and seems like most units are affected this way. It's weird though that most people are saying only about MURA effect visible only in pitch black room on totally dark screen. Only few notice black dots in gaming or watching movies with dark scenes.

That being said I wonder if there's a way to make them less noticable?

Here's another example of my unit to demonstrate black spots are also visible in normal use, in this case on lock screen wallpaper. For this reason I had to change default wallpaper to a brighter one... Do you also see them on your default lock screen?

Not that I've noticed.

Here's a pic of mine. Taken under a duvet so not pitch black but pretty dark. I never play in a pitch black room though.

[UserIC]

I hope someone here can help me. I got a PS Vita about a week ago, and I just noticed a vertical blue line on the right side of the screen. Is this normal? Should I return it?

[RottenFox]

No, and Yes.

[derek1971]

Originally Posted by RottenFox

No, and Yes.

Agree. I had the same happen on a laptop screen a couple of years back. Within a couple of weeks there were dozens of different coloured lines up and down the screen at various points

[UserIC]

Originally Posted by RottenFox

No, and Yes.

Originally Posted by derek1971

Agree. I had the same happen on a laptop screen a couple of years back. Within a couple of weeks there were dozens of different coloured lines up and down the screen at various points

Thank you both! I got a new one today. No weird blue line.