Optoma's customer service goes from bad to worse:
So, not only did they not offer mo a loan unit when the projector originally failed, they also didn't fix the fault. This left me without my projector and essentially unable to use any of my kit for over a week and didn't resolve the issue.
So I called them and explained that it was still flickering just as badly as before. They said it must be fixed, they'd identified a fault on the main board and replaced that. I suggested that maybe they had, but it was still flickering just as badly as before. This suggests to me that they didn't actually test the thing before shipping it back.
So the guy eventually says they'll have to take another look, again, no offer of a loan unit. He'll email me the forms. Next day, no form, nothing, so I call again and explain the situation and the guy I speak to says it's basically the same form as last time but with a new RMA number. So I just edit the form, print it again and email it to him. I get a reply with a new RMA number and a collection date: 4/4/8, Friday.
So I package the thing up and take it to work, which is the pick up address. I wait for City link and at 5.20 when they haven't picked it up I call Optoma and explain and they say "well, City Link collect right up until 5.30, so I can't really chase it until after then". I know this is crap, but I realise that I'm not going to get anywhere until after 5.30 and it's only 10 minutes, so I confirm that there's going to be someone there ("Oh yes, I'll make sure my phone is on and I'm here to take your call until 5.40") and agree to call back.
5.32 I call back, and guess what? Recorded message on the switchboard telling me that working hours are 9-5, monday to friday!
So I take the projector home and take it back to the office on Monday, explain that they failed to get it collected etc etc and I'm assured they'll have it collected before close of play that after noon.
Guess what? It was still on my desk when I left at 5.30
So far this means three failed attempts to repair this projector. I'm not happy at all.