My Ae100-Repair/Replacement? Pics of problems in Thread

[calibos]

My Ae100 has developed the dreaded colour staining?/uniformity? issue. Well its always been there to some extent but it seems to have gotten steadily worse over the last 2 months.

I've also been experiencing increased incidents of bulb flicker. Again this problem presented itself from the beginning but went away to a large extent after about a month but it has returned in the last week or so.

My AE100 has also developed a serious dust problem in the last fortnight. I noticed several fist sized diffuse patchs on the screen. Focusing from one extreme to the other would make some patches disappear and others appear elsewhere on the screen. With shutter mode on I looked into the lense (not directly) and I could see one of the mirrors and it had a lot of dust specks on it.

I know the dust issue is easily rectified and was about to buy a can of compressed air, but the thought of invalidating my warranty which expires in mid April got me thinking that maybe I should get the other problems sorted by Pansonic before its too late. I had decided that I could probably live with them a few months ago because I didn't want to be without my PJ for months while it was in for repair (like some of the horror stories I've read here) but as I said the problems have gotten steadily worse recently which has prompted me to take action.

I emailed Panasonic 2 days ago and still haven't gotten a reply. I do hope they are not waiting till my warranty expires before they sort my PJ out. Do you lot reckon I can expect a replacement PJ or a repair of my current one and will they organise a PJ for me while mine is in for repair? Is all this done through my original dealer or with Panasonic directly? After reading all the horror stories about AE100's with the colour uniformity issue being away for repair for 4 or 5 months I would prefer a permanent replacement. Of course I would have no problem paying for the 'bulb' hours I had already used up....Actually if they were going to replace the PJ do you reckon they would replace it with an AE300 if I payed the bulb cost and the price differance because I've lost faith in my AE100 sadly.

Anyway heres some digicam pics I took which exhibit the problems:

Above Pics - From Black Hawk Down. Notice the colour bands at left and right.

Above Pic - PJ Screen with blue screen from PJ service menu. Notice diffuse dust patches and increased brightness at left and right. It actually runs along the top and bottom aswell although not as noticably.

Above Pic - White service menu screen projected onto A4 white paper held in front of lense

Above Pic - Projection onto paper in front of lense again in the correct ?focal plane? to bring the dust specks into sharp focus. The colour uniformity issue seems to have overloaded the camera brightness sensor!!

Above Pic - And finally heres a pic of the 'Self Check' screen

So do you guys reckon I deserve a replacement??

[theritz]

Keith,

Bums !!


If the pics of Blackhawk Down that you've posts are accurate (i.e. that the pic is green in the middle with bright blue at the edges, then I reckon that you've prob got damage in the optics, maybe heat soak has damaged the polarising filters. Given the hours you've clocked up, you must be running for extended periods, and I've read posts where this has happened to others (can't remember if its here or on avsforum).

If I was you I'd phone Panasonic Customer Service directly - they should arrange for the PJ to be collected and sorted out - I understand that if you want a replacement, you might have to wait until one becomes available, or can opt to have it repaired without a relacement. You could contact their service center in the UK (Multipoint, IIRC, they have a website - try Google), they would prob deal with you directly also.

AFAIK, getting the opticals repaired is lengthy - prob delay in getting parts, so its up to you whether you seek a replacement or not. If the repair is likely to take a long time, Panasonic might do a straight replacement for you. Doubt they'lldo a P/X on an AE300 - it's not on UK release 'til March/April according to reports.

Don't delay in getting this to Panasonic to sort out - but I don't think they'd deliberately delay because of the warranty period anyhow.


Tough luck,

Sean.

[calibos]

Cheers m8!

Just my luck, NTL are coming to install digital tomorrow, Peats of Parnell Street are delivering my new Sony DB 1080, Mission M74's and M7C1 and cables on Friday. I should have been ceiling mounting the PJ next week aswell as putting up new wall to wall DVD shelves and Movie poster glass picture frames. I've an €1800 3 seat leather recliner arriving in a couple of weeks... All in I've just invested or am about to invest over €3000 in the room............AND THEN THIS HAPPENs. AARRGGGHHHH !!!

[brock_landers]

Out of interest where did you purchase the projector?

If it was from a reputable dealer they may be able to influence repair times and/or a replacement unit.

They may also be able to supply a "loan" unit.

Let us know how you get on.

Cheers, Brock.

[Kramer]

Hi Keith.

Bummer on the AE100 front

My 2p:

0 chance of a replacement, but I hope you prove me wrong. This comes from fairly hefty knowledge of the service industry, from both within, & without!

Serious picture degradation from your pics. They'll have to repair it, with a new lamp, optic block & maybe even panels.

So, you will, in effect, have a brand new AE100. All Panasonic Ireland (your call will be routed to the UK) will do is recommend your nearest authorised Panasonic service centre. Unlikely they'll have vast experience with the AE100, & most certainly one with > 3000 hours on the clock!

Hope it works out OK for you (which I'm sure it will), but it'll take some time I bet. Your only chance of a replacement (maybe AE300) is, if it still isn't right after a repair. Then demand a replacement.

New gear.....recliner etc.... you should have got a HS10. Worth sitting on the floor for

Keep us posted

Calibos

Mine had the pink/green stain colour uniformity problem. Panasonic told me to keep hold of it whilst they were waiting for replacement parts. After a couple of months (and deciding they were waiting for the wrong parts) they arranged a collection.

I received a loan model direct from Panasonic in November and they took mine in for repair. The collection was made by a firm called Burnham who apparently arange all of Panasonic's collection/deliveries. I was phoned a week later to tell me it couldn't be repaired. Without needing to argue, I was offered a replacement and I was promised a new unit without any dead pixels and with no trace of the colour uniformity problem.

Its now March and I'm still waiting! I do believe the delay has been caused by the courier firm and not by Panasonic - apparently a model was identified for me by Panasonic and then subsequently delivered to somebody else. I was then told they had found another unit for me and I would have it in a couple of days but that was 3 weeks ago.

The image from mine looked nowhere near as bad as yours does. They were still happy to offer a replacement so I do think you've got a good chance. But get a move on before the warranty period expires. Call the Panasonic customer helpline on 08705 357357 (not sure if its different for Ireland I'm afraid).

Hope this helps.

Regards

Richard

[calibos]

Following on from my rant about my luck

Just my luck, NTL are coming to install digital tomorrow, Peats of Parnell Street are delivering my new Sony DB 1080..........

The ntl installer arrived and hooked me up to digital! Even though I have only connected it via composite to the PJ at the mo, I have to say I am thrilled by the improvement in PQ over analogue on my PJ. So much so, that this new and improved tv picture is showing up my problems with the PJ even more. Vertical banding, dust on panels, colour distortion on side of screen etc are even more distinct with the new clear/sharp tv picture I now have.

Sean(Ritz)- Black Hawk Downs opening scenes were filmed this way with washed out colours and grennish tinge, its just it shows up the problem more distinctly than most scenes. In fact this used to be the only film/ scene I could see the staining on but as I said the problem has gotten worse and now its quite obvious even on normally filmed scenes/films.

[Timh]

Hi Keith

Looks pretty bad this doesn't hold up much hope for all of us who still have yet to reach even 1000 hours

I wonder if the dust specs could be the Lamp's coating starting to break up, I have read this before on this forum recently, it wasn't the AE100 though.

Good Luck

[theritz]

Keith,

Just out of interest, I recall you posting some time ago that you didn't clean the filter very often - was that a leg-pull or were you serious ? Also curious as to the temp in room and your average runtime per day ?

Reason for curiosity is clogged filter = less airflow, and I've read other posts recommending turning the fan up in the service menu while leaving bulb on LOW for extended runtimes to avoid heat damage to optics. Might be a pointer for other users who run for extended periods. Mine normally only runs for duration of 1 movie plus extras - say 3 - 4 hrs max at a time, usually less, just the movie or a football match.

Have you contacted Panasonic yet, any news ??

I'm familiar with Blackhawk Down, and "khaki" tone to movie, but your screenshot still looks 'orrible - deffo serious prob.

See ya,

Sean G.

[calibos]

AARRGGGHHHH!! Poxy mother******* internet connection!! I've just lost a 500 word response to your last post Sean. I'm too tired to type it again tonight. I'll answer tomorrow.

[theritz]

Keith,


I've just absolutely laughed my head off !!!! that's the most emotion I've yet seen in a post here !!

If I had a £ for every time I've done that I'd be a rich man !!!!

See ya,

Sean

[Timh]

Originally posted by calibos
AARRGGGHHHH!! Poxy mother******* internet connection!! I've just lost a 500 word response to your last post Sean. I'm too tired to type it again tonight. I'll answer tomorrow.

I tend to copy my text quite frequently to avoid loosing to much text, or like me, I use AOL, I then sometimes run internet explorer over the top then you don't loose text if you get disconnected.

Or buy a House

Just checked out my lamp, and there is no coating so ignore my earlier post.

[calibos]

Now lets see can I remember what I typed last night??

1. I clean the filter about every 250 hours and to be honest it hardly ever looks like it needs doing. I usually blow the dust off which because there is so little dust leaves it spotless. If theres more dust than usual I use the hoover. Its not that the intake fan is broken or anything because if I put my hand over the vent, I can feel the air flowing over my fingers. If the intakes were blocked my internal temp should be very high but AFAICS my temps on the self check screen are fine. Have a look at the self check picture above. The PJ had been on for 3-4 hours at least when those pics were taken.

2. Room temp would be average I suppose or the cool side of average. I have the radiator permanently turned off in the room.

3. 3040hrs in low lamp mode over time owned of 330 days = Avg. 9 hrs a day. The usage pattern would be 2-3 hours on an hour off. You have to remember there are 4 of us who use the room regularily for movies, Tv viewing and console gaming.

4. I already run the fan on full power and have done so for a few months because it seemed to reduce the incidence of lamp flicker.

5. Got back late from work again today so I suppose I'll have to wait till monday to ring them

[Timh]

Hi Keith

My Ae100 is now out of warranty after seeing your pictures I decided to open mine up for a clean. checked the lamp out first, very basic, but very clean, I then opened it up, and was shocked at how much dust was on the intake fan next to the filter, you would think this would get to the panels. The front grill was also quite dusty as well as the Exhaust fan.
I then had a look at the Panels, you can't actually see that much, just the ribbons gonig down into the panels, I put the PJ on its side and blew into the panel area with a can of compressed air.
I did have a slight dust blob, but cannot see it now, but it was only faint.
I may go into it deeper if I ever get any bad dust blobs showing, this would meen removing the main PVB board to get to the Panels. It might be worth keeping your fingers off any PCB boards, just incase
Here's a photo of the Panel ribbons.

[Timh]

Here's another photo: