LAMP HOURS JUMPED FROM 220 to 845

braiden · 23-03-2006, 2:15 PM

Hi

Just wondering if anyone has experienced similar problems after receiving their projector back from INFOCUS after a repair.

They only had my projector for 5 days in that time they replaced a noisy colour wheel and increased my LAMP HOURS by 625.

Is this acceptable do you think??

would appreciate any advice

Thanks
Braiden

bigbadmuller · 23-03-2006, 2:21 PM

Well it's a bit harsh, but by the same token it would seem that Infocus have developed a time machine so that's quite exciting.

26 days of thorough testing with only 5 days passing by. Amazing. This time machine is going to help their warranty repairs department no end.

braiden · 23-03-2006, 2:30 PM

Thought it was not right! just sent them an email asking them to explain why and how.

Just found out as well that it was only in service for roughly just over a day

neil w · 23-03-2006, 3:06 PM

how would you rate your expirience with the infocus service team

neil

braiden · 23-03-2006, 3:40 PM

last year I had to have my machine swapped out three times and they were fantastic.

On this occassion they have been a nightmare, which is a shame really.

Timbo21 · 23-03-2006, 3:47 PM

Sounds like they've clocked the meter, only the wrong way.

On a more sensible note. Have you checked your serial number to make sure they've sent your original?

Edit. In no way would I say that the added hours is acceptable. I would be surprised if it would be more than 10 hours. 625 hours, IIRC, is a good portion of the lamp life,. It's basically 20%

And the best bit of it, iethe lower side of 1000 hours.

mkjustuk · 23-03-2006, 4:03 PM

Quote:

Originally Posted by neil w

how would you rate your expirience with the infocus service team

neil

My (ongoing) repair has been pretty poor so far. Now the thing has left my hands so I can only report on the story so far, but taking nearly two weeks to get from initial contact to UPS picking up the unit is unacceptable IMO. Once it arrived in The Netherlands I got an email to say it was in their service dept, so hopefully it is tech support that are a bit cack-handed and the process (and repair) from now on will be good.

braiden · 23-03-2006, 4:12 PM

I have checked the serial number and it is the same as the one that I sent back, but this S/N is on a barcode sticker. I may be wrong but I am pretty sure that when I checked the S/N before sending it back it was printed on the actual machine.

neil w · 23-03-2006, 4:32 PM

my 7205 went tits up after 3 months ( with platinum warr £3600) about 150hrs
and they offered a refurb
after various phone calls and e mails to ireland and holland, they agreed to fix my unit, it went back to holland and the outcome was "cause parts could not be sourced quick enough they would replace with a like new "
total waste of time going back then ,as i was no further forward
during the process, my dealer got me a new unit
which when it works in all fairness is excellent

just wondered about other peoples expiriences

neil

Timbo21 · 23-03-2006, 4:43 PM

Quote:

Originally Posted by braiden

I have checked the serial number and it is the same as the one that I sent back, but this S/N is on a barcode sticker. I may be wrong but I am pretty sure that when I checked the S/N before sending it back it was printed on the actual machine.

That sounds okay. I had two 7205's & both had the serial no. on a barcode sticker.

So, what are they saying about the hours they have put on?

braiden · 23-03-2006, 5:05 PM

I sent them an email, about three o'clock still no reply yet, I would paste the email I sent them here, but I don't know if thats ok to do here.

pioneerman · 24-03-2006, 10:07 PM

my 4805 has gone back to seven oaks then back to infocus i had vertical lines on interlaced only evenly spread across the screen about 4 to 6 inches apart.they have the new in72 in and say that it is better than the 4805 infocus might refund the shop and i might buy the in72 but i will demo it first next week the guy i have been dealing with in guildford seems ok and knows his stuff.no reviews on the net yet on the in72 yet but early days.

Knyght_byte · 25-03-2006, 4:18 AM

so far my 7205 refurb i got for £2,700 with Gold Warranty is going strong at 1556 hours since end of September........i'm intrigued to know how good my warranty actually is, supposedly if you cant sort the problem out on the phone they swap it over next business day for another refurb unit......wonder how that works on the bulb, if they put my bulb in or i end up with whatever bulbs in the refurb......i'll be happy if it breaks down and they swap it for one with a freshish bulb....i'll kick up a fuss if i get one with more hours tho...lol

anyone else got Gold and had to use it?

braiden · 25-03-2006, 9:10 AM

well rang them yesterday to find out why I have not had a response to my e-mails(sent two now), they said they had received them and someone is looking into it and they will get back to me soon.

Suppose i'll have to wait till monday now though

throwit · 25-03-2006, 12:31 PM

that's completely wrong for them to mess with your projector like that

my lp240 is in for service right now, and the lamp only had just over 200 hours left on it, they wanted to charge me for a replacement lamp, i said no, lets see what mine's reading when it ever comes back

good luck mate

mkjustuk · 28-03-2006, 8:50 AM

Well for an update - my 7205 arrived back yesterday (no email to let me know though) so only really took a working week to go to Infocus, be repaired (faulty i/o board as suspected) and returned. The only slight annoyance is that they reset the thing including lamp hours for some reason? Overall though my conclusion is that their US support guys are on the money, their European support guys are a tad off the boil but their workshop and dispatch ops run like clockwork.

throwit · 28-03-2006, 8:56 AM

they probably did a factory reset which will have zeroed the lamp

they may have stuck a new lamp in ?

braiden · 28-03-2006, 1:04 PM

Still no reply from my e-mails yet, sent two to the tech department and one addressed to the supervisor of the tech department. Rang the customer service line today to find out what their complaints policy was, if I have not heard anything by 3pm today the lady said I should ring her back!!!

Don't know how they are going to rectify this problem, but i'm getting a bit annoyed now, they never even acknowledge that they had received my e-mails!!!

mjustuk, so do your lamp hours now read zero?? good result!!!!

mkjustuk · 28-03-2006, 1:26 PM

Quote:

Originally Posted by braiden

mjustuk, so do your lamp hours now read zero?? good result!!!!

Yep, not convinced that I have a new lamp, but the image does seem a little 'fresher' though this could be down to the 2.4 firmware and a good clean inside.

braiden · 28-03-2006, 2:31 PM

well just spoken to the manager of the tech dept, He stated that the reason it has jumped from 220 to 840 is because they changed the optical engine. He said normally before installing a part like that, they flash it to reset it, apparently this never happend on this part, hence the extra hours.

He went on to say that I could reset my lamp this end as 220 is closer to 0 than 840 and in order to restore my faith in infocus they have said that they will provide me with 1 years lamp warranty from the day it left their factory this time.

He said despite the reading on the lamp meter it has still only physically done 220 hours and resetting the lamp or the fact that the optical engine was not reset will not have any adverse affects on my PJ . Is acceptable do you think? It's seems ok to me just wondering what others here think?

theritz · 28-03-2006, 2:46 PM

Seems kinda plausible - I would have expected the lamp hours to be zero-ed rather than increase to a random-ish number, but you never know. It's obvious that they couldn't have physically run the projector for that length of time though.

If I was in your position, I'd get the statement from the guy you spoke to, as you'd need something in writing if you went to sell the projector at a later date. The year warranty on the lamp is re-assuring.......

Sean.

braiden · 28-03-2006, 2:59 PM

Just received an email stating what he told me on the phone, also states that they are offering me one years lamp warranty too. So hopefully everything should be ok.

Timbo21 · 28-03-2006, 3:31 PM

That sounds alright then. I think as bigbadmuller stated it wouldn't have been physically possible to stack up that many hours. And a free years warranty sounds pretty good. I must say Infocus technical support has been great in my experience.

mkjustuk · 28-03-2006, 4:21 PM

Sounds fair, as said above there was corruption of the lamp counter at some stage rather than them running it forever. My understanding is that they reset everything to ensure it is working as it should before sending it out (it would appear that flashing the firmware may have caused my lamp reset). A free warranty on the lamp is handy, means you don't have to worry about any more bills before next year.

Papua · 31-03-2006, 8:38 PM

Braiden, Does the fact that they forgot to reset the hours on the optical engine mean that the optical engine has already done 840 hours and is a second hand part fitted to your pj?

Or did it just mess up the hours run

braiden · 31-03-2006, 9:16 PM

refurbished part I think! at least that what they said! Apparrently they use refurbished parts on all warranty work.

Apparently because the reset did'nt work it corrupted the lamp counter reading.