I'd really be interested in their reply and if you manage to get the bottom of the problem. Its weird how it only affects certain parts of the displayed image.
I've just upgraded to 7210, but am now looking to sell on the 5700 + a new bulb and would like the fault to be fixed.
The 7210 has the same chassis so fitted straight in. The problem hasn't happened with the new projector at all. Although that’s only been one nights viewing, I would still have seen it by now, so am pretty certain that the problem isn't with my setup/cabling etc
BTW - I did try a power filter and surge protector, no joy
How many hours are there on your lamp btw?
Please post here if you get do get a reply.