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There is a stink load of information on the net about consumer rights - but the bottom line is - if you have a faulty product you can ask for your money back, a repair or an exchange.
Don't accept none of this balls about 30days or more - the product should remain working for an acceptible part of it's life. (upto 6 years in some cases.)
This is above and beyond the additional warrenty that the manufacturer provides which is often put to the fore as a "We're doing you a favour mate" - argument, when you can in principal cite the law and do what you are entitled to do.
"The Sale of Goods Acts lay down several conditions that all goods sold by a trader must meet. The goods must be:
of satisfactory quality
as described
fit for purpose
'Satisfactory quality' covers minor and cosmetic defects as well as substantial problems. It also means that products must last a reasonable time. But it does not give you any rights if a fault was obvious or pointed out to you at point of sale.
'As described' refers to any advertisement or verbal description made by the trader.
'Fit for purpose' covers not only the obvious purpose of an item but any purpose you queried and were given assurances about by the trader.
If something you buy from a trader does not meet these conditions, you are entitled to a full refund if you return the goods soon after purchase. Otherwise you are first and foremost entitled to have the goods repaired or replaced."
I would say "satisfactory quality" would be the point to raise here. there is some argument what you could call a decent amount of time to analyse the goods - which with something like a jumper might be 20 mins! However with a tempremental piece of electronics that screws up every few days I imagine you would have a case for quite a while after purchase.
Last edited by ROne; 11-12-2004 at 5:59 PM.
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01-12-2004, 1:23 PM
E. & O.E.
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