[yarraman]

The remote that was delivered was it the Touchscreen? I had my 51D8000 delivered on Wednesday 2nd May by John Lewis then read on this forum on the Friday that you got a free Touchscreen Remote with the T.V. I rang J.L. to see if I was eligible for one as I had only had the T.V. for one day to be told they would ring me on the Tuesday after the Bank Holiday to tell me if I was entitled to one. They rang on the Wednesday and said the Touchscreen Remote was part of the boxed T.V. and they would not unpack it to remove the Touchscreen Remote.If I wanted one I would have to repack my T.V. return it to John Lewis then re-order a 51D8000 with the free offer remote.I asked 2 or three times are you sure it does not come separate but she said it came in the same sealed box.Was yours in a separate box? if it was I will ring John Lewis again.

Yes, it does come separately as others have pointed out. I think the person you spoke to assumed that the remote was inside the TV box (as with most tellys) although it shows up as separate on the order. Either way, it's worth a ring since they seem pretty random depending on who you speak to (or don't as in my case).

[triggauk]

Originally Posted by yarraman

Thanks mate, I thought I was a special case, obviously they seem not be able to handle complex orders i.e. tv + remote . Did you order premium delivery to get delivery within a couple of days ? I placed my order on the 3rd and was told it would arrive on the 10th between 2-9 and as you've read earlier I haven't heard a peep since despite an assurance that someone would defo ring me today. I have rung them each of these 3 days and written a couple of emails to customer services but had no response. My big worry is that I will still be doing this next weekend and they will have run out of stock since this is an end of line product. Today, I repeated the same story to another person who promised me that I would get a call from someone on Monday. The only difference was this lady promised to escalate, let's hope I hear something next week. If no one calls me on Monday, I will be emailing their head of CS and cancelling my order. I cannot believe they've become this bad.
I mean how can you tell a customer that you won't be able to resolve their issue and you'll have to wait for someone in customer services to look at it when they free up, either they are very busy or don't have enough people or both. I thought I had run customer services in the first place.
I've also clearly said I've got the damn remote, don't want to keep getting remotes and no telly

I hope this doesn't happen to me aswell. I am expecting delivery on Thursday 2-9pm. I purchased at full price first and i am waiting for a price match email to match direct tvs price. If it does not turn up Thursday I will be cancelling my order straight away!

I hope you get your order sorted mate.

[yarraman]

Originally Posted by triggauk

I hope this doesn't happen to me aswell. I am expecting delivery on Thursday 2-9pm. I purchased at full price first and i am waiting for a price match email to match direct tvs price. If it does not turn up Thursday I will be cancelling my order straight away!

I hope you get your order sorted mate.

If I don't hear from them tomorrow or they reschedule it for a week later, i'm going to cancel. Did you order with a remote too since that seems to be what throws them off?

[Insanity202]

I was supposed to be getting a call from richer sounds today..... But it didn't happen. Maybe tomorrow. Good job im off work or i would be annoyed.

[yarraman]

Well, I didn't get a call from John Lewis today either. So much for escalations and reputation. Anyway, I decided to call and cancel because I've had enough. After the guy took my name and order number, (didn't ask why I was cancelling) he kept me on hold for a bit and then came back and said that "unfortunately" the system was acting strangely and would not let him cancel my order. He said they would "sort" it out and call me later. (I'm not optimistic)

Despair does not begin to describe how I am feeling This whole experience has killed any joy/excitement associated with buying the telly and I'm feeling rather let down. Will wait a while before I decide what to do next. Hopefully, the numpties will have got their act together by then and at least show some grace and inform me that my order has been cancelled. Until then the limbo continues.

[rumblesushi]

yarraman that absolutely sucks, I know what you mean about annoyances like this being a dampener on the excitement of getting a new toy.

And John Lewis really need to sort it out. Their policies are great, like the 5 year warranties and price matching, but the actual customer service leaves a lot to be desired.

Getting a replacement was a real hassle and took 2.5 weeks and lots of phonecalls and being messed around, but at least on both delivery occasions they turned up when they said they would, your experience with them seems to be extra crap.

[vinny41]

Originally Posted by yarraman

Well, I didn't get a call from John Lewis today either. So much for escalations and reputation. Anyway, I decided to call and cancel because I've had enough. After the guy took my name and order number, (didn't ask why I was cancelling) he kept me on hold for a bit and then came back and said that "unfortunately" the system was acting strangely and would not let him cancel my order. He said they would "sort" it out and call me later. (I'm not optimistic)

Despair does not begin to describe how I am feeling This whole experience has killed any joy/excitement associated with buying the telly and I'm feeling rather let down. Will wait a while before I decide what to do next. Hopefully, the numpties will have got their act together by then and at least show some grace and inform me that my order has been cancelled. Until then the limbo continues.

sounds like the tv has been dispatched from the central warehouse in which case JL are unable to cancel once dispatched

[yarraman]

Originally Posted by rumblesushi

yarraman that absolutely sucks, I know what you mean about annoyances like this being a dampener on the excitement of getting a new toy.

And John Lewis really need to sort it out. Their policies are great, like the 5 year warranties and price matching, but the actual customer service leaves a lot to be desired.

Getting a replacement was a real hassle and took 2.5 weeks and lots of phonecalls and being messed around, but at least on both delivery occasions they turned up when they said they would, your experience with them seems to be extra crap.

Frankly, if the VT50 wasn't so expensive, I would have driven up to TPS in Manchester and bought it. You're right about the policies though, unfortunately it's the people element that has let them down. This TV was at a good price and I could have picked it up from Costco but chose John Lewis because I'd had a good experience with them last time with repairs and as someone pointed out they do drop and pick up the tellys should you want an exchange. I'm afraid I was a bit ahead of myself there with that last bit

Oh well, hopefully I will get a cancellation soon. But I'm also half-expecting the telly to land on my doorstep tomorrow morning. Anything is possible.

ps:I think the wife is secretly pleased though, don't think she liked the look of the Sammy very much. She was also very surprised when I told her I was going to cancel.

[yarraman]

Originally Posted by vinny41

sounds like the tv has been dispatched from the central warehouse in which case JL are unable to cancel once dispatched

You might be right. Question is where has the telly been since Thursday? I cannot think that they will have figured out what the problem was and arranged to re-deliver it without checking with me on a delivery slot. It might also be as was suggested earlier that the order got corrupted for some reason. Either way, I hope they will have the decency to let me know what happened.

[triggauk]

Originally Posted by yarraman

Well, I didn't get a call from John Lewis today either. So much for escalations and reputation. Anyway, I decided to call and cancel because I've had enough. After the guy took my name and order number, (didn't ask why I was cancelling) he kept me on hold for a bit and then came back and said that "unfortunately" the system was acting strangely and would not let him cancel my order. He said they would "sort" it out and call me later. (I'm not optimistic)

Despair does not begin to describe how I am feeling This whole experience has killed any joy/excitement associated with buying the telly and I'm feeling rather let down. Will wait a while before I decide what to do next. Hopefully, the numpties will have got their act together by then and at least show some grace and inform me that my order has been cancelled. Until then the limbo continues.

Man that is really disgusting.... They should have offered to send you one out free express delivery in 1-2 days and a manager should have over watched the whole process. I am really dreading my delivery on Thursday now.

I didnt order with the touch remote as I have a harmony one anywaybut I am still waiting on the email reply for the price match. I am kinda having mixed feelings at the moment, after seeing a neighbours 60" plasma on his wall and wondering wether or not to cancel and go a little extra for the 60" e6500

[yarraman]

Originally Posted by triggauk

Man that is really disgusting.... They should have offered to send you one out free express delivery in 1-2 days and a manager should have over watched the whole process. I am really dreading my delivery on Thursday now.

I didnt order with the touch remote as I have a harmony one anywaybut I am still waiting on the email reply for the price match. I am kinda having mixed feelings at the moment, after seeing a neighbours 60" plasma on his wall and wondering wether or not to cancel and go a little extra for the 60" e6500

This is the thing. They haven't rung me once. If they had I might have thought twice about cancelling but I got tired of waiting/checking for missed calls or messages. Even the kids have stopped asking me about it. The lady I spoke to on Saturday said " You know you will get a voucher from us"; I thanked her and said I'd rather have the TV instead. As you've mentioned with the E6500, I'd also hoped to close this chapter and move on after researching this to death. The longer you wait, the more you keep reading about the new models and obviously the mind asks the "what-if" question. I guess the bottom line is if you see something you like and can afford it, go for it and pray that you get it soon

[vinny41]

Originally Posted by yarraman

You might be right. Question is where has the telly been since Thursday? I cannot think that they will have figured out what the problem was and arranged to re-deliver it without checking with me on a delivery slot. It might also be as was suggested earlier that the order got corrupted for some reason. Either way, I hope they will have the decency to let me know what happened.

might want to phone them again i think the cs is there until 24;00 it wouldn;t be cancelled until you received a cancellation email

[yarraman]

Originally Posted by vinny41

might want to phone them again i think the cs is there until 24;00 it wouldn;t be cancelled until you received a cancellation email

I called them up a little while back. They are saying that there was a system error which they have raised with their help desk. I should receive a cancellation email when it is all done. Guess, I'll check back in a few days.

Still nothing on why I want to cancel or what happened.

Update: Order now shows up as cancelled but I haven't got a confirmation email or a call. So much for that. I will be writing to their head of customer services tonight to complain. To top it all, I've now been sent an email requesting feedback on the delivery service (that didn't deliver).

[Insanity202]

Had a call from richer sounds today. Just waiting for another call back.

[scottthehat]

Originally Posted by Insanity202

Had a call from richer sounds today. Just waiting for another call back.

Keep us up to Dave.

[Insanity202]

Originally Posted by scottthehat

Keep us up to Dave.

Whos Dave lol.
Gotta love predicted text lol

[scottthehat]

sorry and your right dave(trigger only fouls and horses) and your right it was dam pedictive text.

[Insanity202]

Richer sounds have been awesome. Getting a refund when they collect the tv.

[Syphon Filter]

John Lewis are a bunch of jokers.

They collected my D8000 over a week ago and I've still not had a refund. Been on hold trying to get through to customer service for 15 minutes and no answer!

Never dealing with them again.

[HaRd2BeAr]

Originally Posted by Syphon Filter

John Lewis are a bunch of jokers.

They collected my D8000 over a week ago and I've still not had a refund. Been on hold trying to get through to customer service for 15 minutes and no answer!

Never dealing with them again.

Not another one, took me a month to get my refund.

Changed when we talked to the manager. Got it sorted in days. And a good will gesture.

Its getting the right person on the phone it would seem.

Aaron

[Syphon Filter]

Originally Posted by HaRd2BeAr

Not another one, took me a month to get my refund.

Changed when we talked to the manager. Got it sorted in days. And a good will gesture.

Its getting the right person on the phone it would seem.

Aaron

It's getting someone one the phone AT ALL. I gave up after 15mins on hold.

[scottthehat]

Originally Posted by Insanity202

Richer sounds have been awesome. Getting a refund when they collect the tv.

thats ok, what next then.

[Insanity202]

Originally Posted by scottthehat

thats ok, what next then.

Well either the Panasonic 55inch vt50. Or Sony hx853.
2 different techs and 2 very different prices.

A lot of testing is needed on both before i part with my cash.

[Syphon Filter]

HX853?

Are you sure? LED isn't it?

[Insanity202]

Originally Posted by Syphon Filter

HX853?

Are you sure? LED isn't it?

Yes. Bit of a shock ain't it.
Had plasma screens for the last 4-5yrs but im going to try and find a store with one in stock to demo.

[Syphon Filter]

I don't think I could live with the clouding/bleed.

[Insanity202]

Originally Posted by Syphon Filter

I don't think I could live with the clouding/bleed.

Got some major testing to do.
Got some demo samples from Toshiba that are great for night shots with bright colours in the center of the screen.
If this shows some bad light bleed then off to Panasonic i go after I've tested the vt50.

[HaRd2BeAr]

Originally Posted by Syphon Filter

It's getting someone one the phone AT ALL. I gave up after 15mins on hold.

I am sorry that made me laugh.

I, well my mum handles the JL calls, has been on hold for 20+ min.

[Insanity202]

Originally Posted by HaRd2BeAr

I am sorry that made me laugh.

I, well my mum handles the JL calls, has been on hold for 20+ min.

Been a few members now having problems. Wonder what's going on with jl?

[scottthehat]

Originally Posted by Insanity202

Well either the Panasonic 55inch vt50. Or Sony hx853.
2 different techs and 2 very different prices.

A lot of testing is needed on both before i part with my cash.

the sony could be interesting, also its active with all the rumours that sony was going passive. and the panny well im not sure.