[Jacksdad999]

Originally Posted by Scooby2000

Still waiting to hear what my retail wants to do. They themselves told me they dont think the Samsungs are as good and seem to genuinely trying to do the best for me. I personally think the Samsungs ate very good but decided on the GT30 originally for good reasons and though things have changed in regard to the GT I still dont want a 2011 Samsung, just my own preference though.

From what I have read I think you are right. Worried that I will be swapping one set of issues for another. About to go and see my retailer. Will update you.

[Scooby2000]

Originally Posted by Jacksdad999

From what I have read I think you are right. Worried that I will be swapping one set of issues for another. About to go and see my retailer. Will update you.

To be fair all sets have some issues, with the 2011 Samsungs its more styling, layout and some aspects of the PQ that didnt putt me off so much but made me decide on the GT. 46" Is also an ideal size for my room, a big silver 50" monster would just dominate my room.

[Jacksdad999]

Visited my retailer today. I spoke with the manager and he has managed to arrange for a gt30 to be delivered to the store instead of my house. He is going to set it up back store and allow me to test it with grey slides. If it has any blobs I can get a refund or a different set. If it is all clear then he will get it delivered for me. Can't ask any more than that.

[MultiRoom]

Originally Posted by Jacksdad999

If it has any blobs I can get a refund or a different set.

Better start looking for alternatives then........

[grendizer78]

Are there users of VT30 or GT30 who do not use their set for gaming and also have these issues like green tinge or blobs?

[Scooby2000]

Originally Posted by grendizer78

Are there users of VT30 or GT30 who do not use their set for gaming and also have these issues like green tinge or blobs?

Strange question, has nothing to do with gaming.

[gizlaroc]

I had the update yesterday.

Have to say that the green blobs seem to have gone, but then I didn't have them bad anyway.
But even changing the brightness and contrast up and down on a blank input I can not see any blotches.

However, plugged the Wii in last night and I have a faulty analogue audio input!!!
***!!

So I have a set that has no issue with green blobs anymore and now have an input we need and can't use.
Not sure what the procedure would be to fix this, has anyone got a service manual or an image of the boards?
I definitely don't want my panel swapped now I have a good one.

[fluxo]

If someone has a power meter, it would be interesting to see how much
power the TV consumes on different greyscale slides.

[Jacksdad999]

Originally Posted by gizlaroc

I had the update yesterday.

Have to say that the green blobs seem to have gone, but then I didn't have them bad anyway.
But even changing the brightness and contrast up and down on a blank input I can not see any blotches.

However, plugged the Wii in last night and I have a faulty analogue audio input!!!
***!!

So I have a set that has no issue with green blobs anymore and now have an input we need and can't use.
Not sure what the procedure would be to fix this, has anyone got a service manual or an image of the boards?
I definitely don't want my panel swapped now I have a good one.

Thats great news on the blobs but really bad luck with the input. Hopefully it can be fixed without replacing the set. I take out you have tried another source in the input in case it's a fault either in the wii or the cabling?

[ridetherhythm]

Originally Posted by AndyVt30

just had the engineer round, he couldn't install the update, nothing happened.
and now self check fails SUM 9604 is highlighted in red whatever that means and everything else says it's ok.

did you manage to find out what SUM 9604 means?

i have a similar problem with a brand new G30 set...self-check fails with SUM 9029 in red...everything else in the self-check came back as ok

i don't know what SUM or 9029 means, and am not getting any help in finding out either

any info you may have about this type of self-check error would be most welcome

[alsina]

Originally Posted by ridetherhythm

did you manage to find out what SUM 9604 means?

i have a similar problem with a brand new G30 set...self-check fails with SUM 9029 in red...everything else in the self-check came back as ok

i don't know what SUM or 9029 means, and am not getting any help in finding out either

any info you may have about this type of self-check error would be most welcome

Any modifcation (including calibration) made in the service menu is likely to cause a self check error. If no changes have been made, this may indicate your tv has a fault.

[gizlaroc]

Originally Posted by Jacksdad999

Thats great news on the blobs but really bad luck with the input. Hopefully it can be fixed without replacing the set. I take out you have tried another source in the input in case it's a fault either in the wii or the cabling?

Yeah tried plugging my ipod in etc.

Definitely a fault with the audio input.

[AndyVt30]

Originally Posted by ridetherhythm

did you manage to find out what SUM 9604 means?

i have a similar problem with a brand new G30 set...self-check fails with SUM 9029 in red...everything else in the self-check came back as ok

i don't know what SUM or 9029 means, and am not getting any help in finding out either

any info you may have about this type of self-check error would be most welcome

still no idea what it means, can't find any info anywhere about it

[pazz]

I would be very grateful if anybody could offer advice as to what I should do with my 3rd P42ST30.

I purchased the set for £500 from JL back in January and I've sent two back that had green the tinge issue. This third set seems to be the best of the bunch and is only slightly noticeable on EPG's (tuning menu etc) or white background adverts.

My concern is that the problem will get worse. I'm happy to live with it in its current form as the PQ is excellent for the money and there is no comparable alternative. If it gets worse, I've got the mess of trying to obtain a refund.

[GoNz0]

Originally Posted by pazz

I would be very grateful if anybody could offer advice as to what I should do with my 3rd P42ST30.

I purchased the set for £500 from JL back in January and I've sent two back that had green the tinge issue. This third set seems to be the best of the bunch and is only slightly noticeable on EPG's (tuning menu etc) or white background adverts.

My concern is that the problem will get worse. I'm happy to live with it in its current form as the PQ is excellent for the money and there is no comparable alternative. If it gets worse, I've got the mess of trying to obtain a refund.

if you have not had the update get it done, inform JL about the update and that you will be seeking a refund if not happy.

[gizlaroc]

I have been playing about with the brightness and contrast on a blank input a little more tonight.

I can get the green blobs back, but now only when brightness is set to a level that I would never set it at normally, so around 80%, which is probably the same as about 8ire or something.
I then have to adjust the contrast, there is a position where the green suddenly appears, one click right and it vanishes, one click left and it also vanishes.

This to me shows that the chances of seeing the green blotch in normal viewing is now pretty much non existent.

The set has been on all day as well, so around 15 hours now. It used to get worse the longer it was on.

[sadbuttrue]

Can a cold start help cure the green blobs to some degree?

Before: I could see green blobs at the top and bottom of screen on light grey/white/very light blue backgrounds (sky for instance, or snow - i'm sure it's supposed to be white ).

I had to aerate my living room 2 hours ago. My Panasonic 50ST30 was switched on an hour later at a chilly 9c. Green blobs virtually disappeared. Room temperature is now 18c and I think there has been a slight increase in green blob visibility. It is however far better than prior to the cold start. I can no longer see the blobs during normal viewing.

Panasonic state an operating temperature minimum of 0c, so I doubt you'd do any harm trying this.

Update: Now fully warmed up the blobs are back

[bishman]

Originally Posted by AndyVt30

still no idea what it means, can't find any info anywhere about it

It sounds like an EProm checksum. There will be a basic protection where every byte in the Eprom is added to gather and a total checksum will be reached. If this calculation doesn't match the expected total, then a checksum error can be displayed. The sum number displayed itself probably isn't anything other than the calculated check sum, so doesn't mean anything other than there's a software issue.

It might not be this, but from my years of developing software for Eprom based systems this is what it sounds like.

So in short, sounds to me like a faulty Eprom flash.

[owen021173]

well.... having waited in all day having taken the day off work for this firmware update i've just phoned the service centre only to be told that Panasonic phoned them to cancel my visit as everything is up to date
My local Panasonic service centre didnt even have the decency to call and tell me this,not happy
i had to phone myself at 4.30pm as its getting late!

No wonder i didnt buy my tv from them .....

[gary796]

My GT30 has a slight green tinge confirmed by using the slides, is it worth having the fix? ( Been waiting a couple of wks for TPS to sort out ) or not.
Cheers Gary

[Jacksdad999]

Originally Posted by gary796

My GT30 has a slight green tinge confirmed by using the slides, is it worth having the fix? ( Been waiting a couple of wks for TPS to sort out ) or not.
Cheers Gary

Really depends on what you mean. Is it a uniform tinge covering all the screen or is it a blob or smear? The update can reduce the visibility of blobs in some cases. A tinge is more to do with the presets on this model as far as I can see and can be calibrated out.

[gary796]

[QUOTE=Jacksdad999;16447396]Really depends on what you mean. Is it a uniform tinge covering all the screen or is it a blob or smear? The update can reduce the visibility of blobs in some cases. A tinge is more to do with the presets on this model as far as I can see and can be calibrated out


It’s down one side, if I turn the colour completely down the green is still their

[Jacksdad999]

Yeah you've got the blobs! Depending on the production date of your set Panasonic might arrange for the update. Contact their customer service team and ask for Dominic.

[Jacksdad999]

Originally Posted by Jacksdad999

Really depends on what you mean. Is it a uniform tinge covering all the screen or is it a blob or smear? The update can reduce the visibility of blobs in some cases. A tinge is more to do with the presets on this model as far as I can see and can be calibrated out.

Is it visible on normal viewing or just on the slides?

[Scooby2000]

Well got this today from my dealer.

Dear Mr xxxxxxxx,

Panasonic have re-confirmed that the set you have is within their specification, and that they will not replace it or authorise a refund.

In an attempt to reach an amicable solution, please confirm that the TV is complete with all of it’s original packaging and accessories.

Regards,

xxxxxxx

My set is NOT within specification, if it is, then Panasonic sorry but you are miss selling this product as it doesn't meet THX certification due to lack of a uniform screen. The set also cant be calibrated due to this issue.
This is going by information received from people both of whom I believe know what they are talking about and those that have gained a full refund due to the above.

This is me posting as a dissatisfied customer, as a mod I would advise myself and any other to have evidence to backup the above accusation and as an individual customer I believe I have this.

As a customer I am grateful for what good will I have been shown with the replacement panel and work done by some members of Panasonic. However sadly the fact remains I have a set that IMO (and others more qualified than me) is not as advertised and my dealer as others are being left to deal with a loss due to no fault of their own. This I find disgraceful and hope retailers seek advice on the position they are being left in.

[NeilF]

Think I've asked this before, but not sure if I got a reply?

If when seeing the green blobs, you change aspect ratio (or zoom), do the blobs stay in the same place or move?

[kingkarl]

Originally Posted by Scooby2000

Well got this today from my dealer.

Dear Mr xxxxxxxx,

Panasonic have re-confirmed that the set you have is within their specification, and that they will not replace it or authorise a refund.

In an attempt to reach an amicable solution, please confirm that the TV is complete with all of it’s original packaging and accessories.

Regards,

xxxxxxx

My set is NOT within specification, if it is, then Panasonic sorry but you are miss selling this product as it doesn't meet THX certification due to lack of a uniform screen. The set also cant be calibrated due to this issue.
This is going by information received from people both of whom I believe know what they are talking about and those that have gained a full refund due to the above.

This is me posting as a dissatisfied customer, as a mod I would advise myself and any other to have evidence to backup the above accusation and as an individual customer I believe I have this.

As a customer I am grateful for what good will I have been shown with the replacement panel and work done by some members of Panasonic. However sadly the fact remains I have a set that IMO (and others more qualified than me) is not as advertised and my dealer as others are being left to deal with a loss due to no fault of their own. This I find disgraceful and hope retailers seek advice on the position they are being left in.

Disgusting mate , I for sure would get the **** hitting the fan now !!
My dealer as been superb over this and issued me a letter stating I can exchange for the 65VT50 upon release if I pay the difference between £3500 and whatever the new set retails at.
Do not give up

[Scooby2000]

Originally Posted by NeilF

Think I've asked this before, but not sure if I got a reply?

If when seeing the green blobs, you change aspect ratio (or zoom), do the blobs stay in the same place or move?

Stay in the same place as far as I can tell, though its not easy on my set as its not clear blobs as such, not that I can see well enough by eye. From what I think now I'd not expect it to move as it may be poorly applied coatings on the panel. This is just something a member has suggested and with his background I'm inclined to believe what he says. Cant say for sure though as I'm not qualified to.

[Scooby2000]

Originally Posted by kingkarl

Disgusting mate , I for sure would get the **** hitting the fan now !!
My dealer as been superb over this and issued me a letter stating I can exchange for the 65VT50 upon release if I pay the difference between £3500 and whatever the new set retails at.
Do not give up

Cheers mate.
I think my retailer is willing to see me well over this, its Panasonic that pees me off. Sure some big retailers may be able to take the hit, but many smaller dealers may have problems absorbing losses like this. My priority of course is myself in this situation I have no extra funds really that I can add so will be wanting the same value with another set or a full refund.

[Jacksdad999]

Bad news scooby. That was pretty much the attitude from panasonic when I spoke with them. I was told that I shouldn't worry about my retailer and pursue an exchange or refund through them. I pointed out that my retailer shouldn't be out of pocket because of panasonics fault. Really getting fed up with their attitude and their lack of respect for their customers. No wonder they are going down the pan!!!