Play.com :(

sh18 · 20-05-2005, 8:23 PM

hi, just thought id have a moan.

I recently ordered a CD from play.com as a birthday present for a friend (Tools 'Aenima')

when the CD arrived today it looked like it been involved in a play.com staff member frisby contest. The case was unsealed, scuffed and scratched, luckily the cd was in perfect condition but i am disappointed in play.com for this. ive never had a bad product form play until now.
ive just emailed play.com as they usually have a fast email response time so ill just have to see what they say.

Right.....moan over

Mep · 21-05-2005, 12:30 PM

strange!...I have always found them to be excellent....and playusa.com....be interesting to hear what they say

sh18 · 26-05-2005, 6:41 AM

Reply from play:

thankyou for your query......due to technical issues we have not been able to respond to emails during the period of early MARCH!, please send your enquiry again blah blah blah

Erm...guys......ITS LATE MAY!!!

not a happy bunny

IanW · 26-05-2005, 12:35 PM

I have to say that I have spent far too much with PLAY and never had a problem. Even ordered the same CD twice by mistake (damn my goldfish memory!

) and returning it was so easy.

Ian.

squirrely · 26-05-2005, 3:17 PM

I tend to get nearly all my cd's from asda these days as most of them are under £8.99 now. unless you use vouchers the internet isn't really a saving anymore

KoThreads · 26-05-2005, 6:05 PM

Quote:

Originally Posted by klaus

I tend to get nearly all my cd's from asda these days as most of them are under £8.99 now. unless you use vouchers the internet isn't really a saving anymore

Yes but try buying an Opeth CD

Kenny Glasgow · 27-05-2005, 6:47 AM

Play.com have always provided me with great service. Around 18 months ago I had approx. 12 CDs/DVDs go "missing" at the local PO sorting office and Play re-sent every one free of charge

They have also accepted back any disc with Copy Control and re-funded me if the can't replace it with a proper CD.

I cannot recommend them highly enough

supermackem · 27-05-2005, 8:39 AM

Yeah i have had nothing but great service from them also over a 3 year period or so. That spans thousands of pounds worth of stuff.

dynamic turtle · 27-05-2005, 11:25 AM

Play.com are superb. Can't fault them.

As for jewel case damage, I'll refer you to royal mail