[Phil-YAI]

Originally Posted by Tetlee

Contacted elusivedisc today to ask if the NEWWEB code had been accepted with my order as it was still showing full price when I logged into my account this evening($44.93).

Had a response and they've confirmed the code was accepted, and the total is $40.06, some way off what Jon_C managed to achieve at $33.99 detailed below, perhaps you got lucky with a slight error there Jon. Was hoping for the same total as it's also closer to the import tax limit, still at around £28.00 it's currently the best price including delivery so just have to keep fingers crossed it slips through the post unnoticed.

I've just had an email to say mine has been shipped, but it doesn't confirm how much i've been charged.

If i've been charged more than $33.99 then i'm going to take it up with them.

[Jon_C]

I too have just learned that I've been charged more than $40. Bit miffed that they did this a bit sneakily but I'm trying to believe that their was no malice involved and that they just have a rubbish automated system.

I'm not sure whether they'll make this right or not but I'm willing to give them a chance.

Anyway, this is the email I have just sent them, explaining the rationale for what I think should be the discount, in case any of you wish to copy and paste it (I'll update you about their response if/when they respond):

Hi Jason,

I used your promotional offer for first-time customers. Your terms and conditions of that offer stated that I would get a discount on international shipping equivalent to what your US customers get when they get free delivery on their first order ("We will apply the equivalent savings on shipping as domestic US customers would receive.").

You have charged me US$9.07 for delivery by FIRST-CLASS MAIL INTERNATIONAL (NOT INSURED). However, I see that the normal price for this service is $9.94. I also see that for your domestic US customers the equivalent service is USPS PRIORITY MAIL (USA ONLY!) 2 TO 3 DAYS which costs $6.80.

I therefore believe that your computer system has not properly applied the discount to my shipping cost because it should have deducted $6.80 from the $9.94, leaving me with a $3.14 shipping charge. Instead it gave me a discount of a rather measly 87 cents!

Could you look into this for me please? Your special offer for new customers was the main reason I ordered from Elusivedisc and not one of your competitors. Several of my fellow Pink Floyd fans from the UK also ordered from you as a result of my recommendation and they too have been charged the same as me (ie not the proper discount) so I feel obliged to point this mistake out to you.

I hope you can remedy the error so that my first experience with Elusivedisc is a completely positive one.

Jon

[english_bob]

I was also charged at $40.06. When I checked the order on their website, it didn't mention anything about a first timer discount. But it did on the email that was sent out on dispatch...

NEWWEB NEW WEB CUSTOMER DISCOUNT *SERVICE* ONLY NEW FOREIGN CUSTOMERS!

[Phil-YAI]

I have been charged $40.06 as well and have sent an email similar to Jon_C's.

Hopefully i'll get a response soon.

[Phil-YAI]

Originally Posted by Phil-YAI

I have been charged $40.06 as well and have sent an email similar to Jon_C's.

Hopefully i'll get a response soon.

I've had a response to my email :

Thanks for the email and the order. Your shipping charges dropped to $9.07 because the weight dropped.

We gave you a $4 shipping discount, please see attached invoice.


Jason

[Tetlee]

^So have the given you an extra $4.00 discount or are they just confirming the $40.06 charge?

Was thinking about this earlier and actually it sounds about right to be fair. The disc itself is $35.00(same price as accousticsounds and the other site I can't remember), so they're bascially charging $5.00 shipping which is around half the normal international shipping rate.

Must be about equal to free shipping in the US I would think(as the offer is titled).

[Jon_C]

I got the same reply. Not impressed.

(EDIT: Lee - they're just confirming the $40 charge. They did their invoice in a stupid way, applying the discount off the item price and then adding a standard shipping price at the end.)

Having checked back through this thread and seen the initial purchase price I was quoted (on the basis of which I recommended Elusivedisc to you guys - which I feel bad about), I replied with the following and I'll let you know if I get any joy:

"Hi Jason,
Thanks for your reply. Having read the invoice, I see how you have come up with that total although it is done in a slightly confusing way.
Regardless, the total is not what your system said I would be charged (by a difference of about $6). Shortly after placing my order, I logged into my Elusivedisc account on September 17 and clicked on 'order status' to check what my total would be, because some of my friends had asked how much this SACD cost from you. The order status information showed:
"Subtotal: $30.99
Tax: $0.00
Shipping & handling: $3.00
Grand Total: $33.99."
Your system had all my shipping details etc by that stage and when I read "grand total: $33.99" I expected to be charged $33.99. I told my friends this figure and they placed orders based on it. I think you should reimburse me (and them if they contact you separately) for the difference.
Jon"

[Jon_C]

Jason from Elusivedisc disputes that my order status ever showed the grand total as $33.99. Clearly I'm not going to get a partial refund.

I am a bit annoyed at the way their automated system works and how unclear their discount offer was.

Yes, it was good to get a discount at all and yes, it was a good price for the SACD but I'd rather have known what I was going to pay from the outset.

At least the SACD arrived very quickly (today!), it didn't get stung by customs/RM and it sounds outstanding. :-D

[english_bob]

Originally Posted by Jon_C

At least the SACD arrived very quickly (today!), it didn't get stung by customs/RM and it sounds outstanding. :-D

No sign of it yet for me. Was it a signed-for?

I think mine has probably been captured by customs and will get a fee, followed by an extra 7 day wait to process the whole thing. How's your luck.

Still very disappointed that EMI/Floyd did not bother to organise a UK domestic release, even on mail order or from the official PF store.

[Tetlee]

Just got back from work and my WYWH SACD was sitting on the doormat

Obviously no import tax, and having checked the credit card it worked out just under £26 total and I must say from the packaging alone it looks worth every penny(from the matt finish large sized hard casing, to the artwork postcards, it's a thing of beauty!). Will be off to listen in a bit once the missus finishes watching TV and I don't expect to be disappointed.

For the first time I'm actually rather pleased that AccousticSounds and not EMI released this one, I don't think we'd be receiving packing of this class otherwise and it's really something to treasure.

Super fast delivery from Elusivedisc and I would certainly recommend them for anyone looking for the best place to order this release from.

[Phil-YAI]

Mine has arrived too.
I was disappointed that I paid more than I was expecting, but it's a nicely put together set and i'm sure i'll get more than my money's worth of enjoyment out of it.

[windhoek]

I ordered the WYWH SACD from Elusive last night for £29.30 delivered (excluding potential VAT) and I can't wait, but have to of course! How long did it take for your orders to arrive from Elusive? Fwiw, I chose the cheapest shipping option.

[english_bob]

Some lucky owners already, congrats. I don't know what it is with my post, its been terrible in the last couple of years. I live about a mile away from a large sorting office in Kent (Maidstone) and yet things don't show up at the same time as everyone else. Very fractured and unreliable.

[Jon_C]

Originally Posted by windhoek

I ordered the WYWH SACD from Elusive last night for £29.30 delivered (excluding potential VAT) and I can't wait, but have to of course! How long did it take for your orders to arrive from Elusive? Fwiw, I chose the cheapest shipping option.

Well the SACD's release date was November 8 and I received mine on November 14.

It wasn't a signed-for delivery.

I see that the SACD is now out of stock at Elusivedisc. It was in stock 10 hours ago. I really do think that this item will quickly go out of print and I'm seriously considering whether to invest in another few copies now (even if that means paying customs charges) to double my money over the course of the next maybe 12 months. Assuming I can even find any more at less than £30 each before customs and RM charges, that is.

Might make up for all the money I've shelled out on OOP SACDs and DVD-As over the past year (notably three of the Roxy Music and Bryan Ferry SACDs, the Fleetwood Mac 'Rumours' DVD-A before the SACD came out and the Led Zeppelin DVD-A) as my addiction has taken hold.

[windhoek]

Originally Posted by Jon_C

Well the SACD's release date was November 8 and I received mine on November 14.

I see that the SACD is now out of stock at Elusivedisc. It was in stock 10 hours ago.

Cheers for the delivery timeframe info and boy am I glad I bought it when I did! I just hope Elusive don't sell my copy to someone who ordered later but, paid for a speedier postal service and then tell me they're out of stock.

EDIT: I just ordered Rumours on SACD via ebay before that goes OOP! Even though it's a bit more than I'd like to pay, I'd rather have it than not.

[Tetlee]

Originally Posted by english_bob

Some lucky owners already, congrats. I don't know what it is with my post, its been terrible in the last couple of years. I live about a mile away from a large sorting office in Kent (Maidstone) and yet things don't show up at the same time as everyone else. Very fractured and unreliable.

Our postal service is dreadful lately also, nearly always behind everyone else here with the same despatch dates, was shocked this arrived so fast, especially from the US! You might not have as long a wait as you're expecting

Originally Posted by Jon_C

I see that the SACD is now out of stock at Elusivedisc. It was in stock 10 hours ago. I really do think that this item will quickly go out of print and I'm seriously considering whether to invest in another few copies now (even if that means paying customs charges) to double my money over the course of the next maybe 12 months. Assuming I can even find any more at less than £30 each before customs and RM charges, that is.

Funny enough I thought about ordering another before it goes OOP, still wanting Kraftwerk: Minimum Maximum and figured once this goes OOP I could possibly sell the spare for similar money to that and finally not feel guilty about buying it

Must admit I didn't even realise this was a limited release until I received it and noticed it written on the side.

Originally Posted by windhoek

EDIT: I just ordered Rumours on SACD via ebay before that goes OOP! Even though it's a bit more than I'd like to pay, I'd rather have it than not.

Rumours sounds wonderful on SACD, certainly no regretts here after paying around £30(think it was a little less) from an ebay seller(mind you funny to think this deluxe edition of WYWH actually cost less!).

Anyway, had a good listen to WYWH last night and what a revelation, absolutely superb and so so happy to have the SACD release in my collection at last, does not disappoint!

[Jon_C]

Back in stock at Elusivedisc now. I've ordered a few more. ;-) At the very least, I will probably keep one for myself as a spare in case something awful happens to my new favourite SACD.

[english_bob]

IT HERE!!! (no customs thankfully).

Wow, what a great disc this is! (ultimate irony, made in the EU but only available in the US). Great surround sound, like discovering the LP again for the first time. "Welcome to the Machine" is one of the highlights (Waters on another planet with that one, the only thing that tames it are the acoustic guitars), as is the first part of "Shine on" (the sax break is brilliant).

Anyone sitting on the fence about parting money for this should just forget about it and order it. If you have the equipment to play it, do it.

[TopMeTom]

Has everyone gone for exclusivediscs for this?

[english_bob]

I think so yes, its the best option.

Pink Floyd news :: Brain Damage - Pink Floyd's Wish You Were Here SACD revealed

[nwgarratt]

The Wall on Vinyl has gone down in price by £3.40 to £21.60 at Amazon.

The Wall [VINYL]: Pink Floyd: Amazon.co.uk: Music

[english_bob]

Reflecting on the SACD's, its a shame there won't be a surround mix of The Wall, Animals, Meddle and The Final Cut.

I can't for one believe there isn't a Wall surround mix, seeing as the live shows used a lot of surround sound.

[Tetlee]

Originally Posted by english_bob

Reflecting on the SACD's, its a shame there won't be a surround mix of The Wall, Animals, Meddle and The Final Cut.

I can't for one believe there isn't a Wall surround mix, seeing as the live shows used a lot of surround sound.

I've always said The Wall would be the ultimate surround SACD, if ever there was an album crying out for a surround mix it has to be that one. I like to retain a glimmer of hope now that WYWH has finally seen the light of day and is doubtless selling by the boucketload despite not being released an a major label.

Animals would also be superb as I love that album!

[overkill]

Originally Posted by english_bob

Reflecting on the SACD's, its a shame there won't be a surround mix of The Wall, Animals, Meddle and The Final Cut.

I can't for one believe there isn't a Wall surround mix, seeing as the live shows used a lot of surround sound.

That's a good point! The wall is the only concert I've been to where the band tried to use Surround sound.

I wasn't that impressed tbh, as it all it meant was some parts where not as well focused as others, and if you were near a rear or side speaker stack you got deafened! Bit like I find surround sound now. It just messes up the sound.

Didn't spoil what was a superb (still the best I've been too) concert though.

[english_bob]

I guess, surround sound or not, it would be great if all the Floyd albums where released on SACD in 2 channel.

The hybrid disc idea is a great one, shame its not more widely used, the format war between SACD and DVD-A killed off any chance of a physical hi-res audio format before it was invented.

Maybe with all this talk of the death of CD's coming soon that Blu-Ray could pick up the hi-res audio frontier. All we need though with that is not to be fleeced for such an item. I'd quite happily part with money for single releases of all the great Floyd albums on Blu-ray, rather than in these silly box sets.

Blu-Ray could quite happily adapt as the film AND music physical digital medium of choice, given the chance.

[overkill]

Originally Posted by english_bob

I guess, surround sound or not, it would be great if all the Floyd albums where released on SACD in 2 channel.

The hybrid disc idea is a great one, shame its not more widely used, the format war between SACD and DVD-A killed off any chance of a physical hi-res audio format before it was invented.

Maybe with all this talk of the death of CD's coming soon that Blu-Ray could pick up the hi-res audio frontier. All we need though with that is not to be fleeced for such an item. I'd quite happily part with money for single releases of all the great Floyd albums on Blu-ray, rather than in these silly box sets.

Blu-Ray could quite happily adapt as the film AND music physical digital medium of choice, given the chance.

Blu ray has the potential (it's bit rate and hz rate are off the scale!) to flatten any current physical media - if the recording is done well.

Sadly, as you say, it's likely that Blu-ray audio discs would be outrageously expensive.

Doubly sadly, as we have been waiting since the late 80's for audio in blu ray.........

[windhoek]

I just received a $4 (£2.61) partial refund from Elusive, presumably in lieu of the aforementioned new member discount. This is doubly good news because I'm saving money and it confirms my order is being processed (I've not had an 'order dispatched' email yet).

All I can say to that wohooo!

EDIT: Just received 'order dispatched' email, woohooo!

[TopMeTom]

I ordered this morning....

[Jon_C]

I ordered several more copies from Elusivedisc the other day.

Today they contacted me to say they were only shipping one per customer until more stock comes in next month.

They offered to send the first copy immediately but I asked them to wait until the whole order is ready to ship, to avoid multiple Royal Mail £8 handling charges on top of customs.

The one-per-customer policy is a good one for now to make sure the maximum number of people get to hear this long-awaited release as soon as possible.

[Theo Maxtible]

Originally Posted by Tetlee

J ............from the packaging alone it looks worth every penny(from the matt finish large sized hard casing, to the artwork postcards, it's a thing of beauty!). Will be off to listen in a bit once the missus finishes watching TV and I don't expect to be disappointed.

For the first time I'm actually rather pleased that AccousticSounds and not EMI released this one, I don't think we'd be receiving packing of this class otherwise and it's really something to treasure.

Super fast delivery from Elusivedisc and I would certainly recommend them for anyone looking for the best place to order this release from.

Glad to hear you're happy with it Lee. I ordered mine on Friday from Elusive Disc, and have already a tracking number. Thought I'd have it delivered to my work address, in the hope of not being caught with Duty/VAT charges. Of course, it could all backfire - perhaps business addresses "stand out" a bit more than residential?

Lee - or indeed anyone else that's received their SACD, are you able to give a short description of the packaging. For example, is the large sized hard casing basically a Jewel Box, with the disc being held by a central column? Is this case made of card or plastic, and what's the size, e.g. is it the same as most DVD-A SJBs?