** musica.co.uk - One to avoid **

[mudan]

musica.co.uk have to date provided the worst service of any retailer I have ever dealt with.

I placed an order back on 12th March. Estimated shipping date was at least a week, which is fine as the CD was a rare title. It took longer than expected and sent several stock availability queries but never received a reply. I later cancelled the order in May and didn't receive the refund in expected time so sent an email - no reply. I only received an email reply (from James Henderson) after I sent a fax to them! James agreed to process the refund but nothing had obviously happened as I still had a £11.45 credit on my musica account. After querying this and resolving payment details, James replied back stating that the refund was processed on 2nd June. Almost 3 weeks later the money has still not reached my bank account! I have sent a couple of emails and a fax but still no reply!

Next action ? May be Jersey Trading standards

[Floodedstatue]

Are you sure that's not the e-tailer formerly known as Splashdvd? Equally shoddy service from those bas**rds ...before they went under

[mudan]

Unfortunately, I bought the CD with a switch card - so have no cover there.
Have spoken to my bank who say that nothing can be done.

However, musica have just sent me an email saying they will refund me and send me an email when the payment has been processed.

Let's see what happens.

[mudan]

Well, musica have finally refunded me! What a relief!