Screen Select - Video Island Warehouse Fire

[lee789]

Just noticed a slow down in delivery and found this on their website.

A fire in their warehouse leading to inevitable slow down in service. For the past two months they have given a really good service, hope they get back up and running quickly.


See attached
http://videoisland.com/corporate/new...html?item=1241

Still won't go back to lovefilm though! I did get a two months for half price offer from Blockbuster which was tempting.

i have just returned 2 discs and then noticed the message about the fire. Does anyone know how badly the sevice is going to be affected and what sort of compensation is going to be offered for the loss of service?
I am thinking about stopping my subscription if the delay carries on for too long.

[cwick]

they're sending out disks again already (got some this morning).

3 days and still no dvds allocated. will give it till the end of the weekend, then i will probably cancel my subscription.

[cwick]

Just got this from them ...

We are writing regarding the fire that we suffered in our DVD rental warehouse on 1 September, which has caused some delays in turning around your DVDs over the last few days. We want to give you an update and some good news.

We now know that the fire started in another unit on our business park, and spread through five other units - reaching our warehouse last. The emergency services' response was fantastic, and they managed to prevent the fire from spreading to much of our facility. Nobody was hurt, but there was water damage and fire damage.

This had the following impact on our service last week:
We did not lose any days of processing returned DVDs and new DVDs.
We lost 2 days of dispatching DVDs - Friday 2nd and Monday 5th September.
We resumed dispatching DVDs on Tuesday 6th September, 3 working days after the fire.
We are now operating at normal weekly volumes. As usual, the majority of our dispatches are members' top choices. We believe this service level remains the best available in the UK.
Our website and customer data is stored securely in another location and was completely unaffected.

We are very sorry for the few days of disruption. We will credit your account with one week's FREE service as compensation. This compensation will be applied no later than Friday September 16th provided your account remains active. It will take effect on your next billing date.

[partyweb]

Well done Screenselect. Only 2 days downtime and they are crediting us a week's worth. I was only waiting for one of my dvd's for a couple of days so I feel their compensation is more than fair.