Problems with DVD4Music

[barongreenback]

anyone else had problems with this site? I ordered the Keane SACD 2 months ago. Despite emails to chase, they have not had the good manners to even acknowledge my query, let alone tell me when I can expect my order.

Not impressed at all.

[PJTX100]

I bought the Keane SACD via ebay, if you end up cancelling here's the link...

http://cgi.ebay.ca/ws/eBayISAPI.dll?...tem=4743771674

Arrived speedily, and even with the $8 postage it still wasn't much more than a tenner....PJ

[barongreenback]

Thanks. I'd consider cancelling my order if only I could work out if they are actually bothering to read them. I have not since had a response to my third email and I would definitely not recommend using this supplier.

[BAN5HEE]

Yeah I had trouble with them also. Ordered 2 SACDS from them and took 3 months before I actually got them. Won't be using them again.

[TarPot]

Damn! I placed an order with them a couple of weeks ago. I emailed them yesterday to chase the order up.
I guess it's best not to hold my breath for a reply.

[JUS]

I ordered a load of SACD's and DVD's from them a few weeks ago. I got them all (except one) in about two weeks. I'm guessing the Killers SACD I ordered isn't out yet but I can't be bothered checking at the mo.

I did mail them asking where they had got to about a week after I ordered and received no reply. More than happy with the one's I've got though

[dxcgnoc]

Wish i had seen this earlier . Now worried as I have just put order through paypal and absolutely no confirmation or contact from them .

Looks as if i won,t even be able to claim back through paypal because it was direct payment .

Tried phoning just get answer machine ************

does anyone have good report of them or dealt with them recently ???

Perhaps i am too suspicious ????

[xpectraline]

I have placed one order for one SACD with Dvd4music on Dec/27/2007. It was taking sometime to get it, I emailed the owner, he answered me, assured me the SACD was on order, only it would take them a long time to receive it and ship it. Finnaly I canceled my order. This was after a four month delay.

The owner aknowledged the cancelation promptly.

I have just sent him uptaded information on my new MC and also asked him about the refund, no answer. It has been two weeks since I cancelled my order already.

The owner name is Simon Draper.

I have seen posts in this forum and others complaining about long delays and orders not delivered from Dvd4music.

By contrast, I have bought my Denon DVD/SACD/DVD-A from Amazon, received it in less than one week. Very happy with it.

Also ordered one SACD from Amazon and one from Telarc, got both in one week or less.


I would like to get advice about where to complain about Dvd4music, I don't think is right just to let this guy keep doing things like this withouth taking any action.

Please feel free to add to this thread and/or to PM me, I would like to hear from others who had similar experience with them

THX.

[Steve Whitton]

Originally Posted by xpectraline

I have placed one order for one SACD with Dvd4music on Dec/27/2007. It was taking sometime to get it, I emailed the owner, he answered me, assured me the SACD was on order, only it would take them a long time to receive it and ship it. Finnaly I canceled my order. This was after a four month delay.

The owner aknowledged the cancelation promptly.

I have just sent him uptaded information on my new MC and also asked him about the refund, no answer. It has been two weeks since I cancelled my order already.

The owner name is Simon Draper.

I have seen posts in this forum and others complaining about long delays and orders not delivered from Dvd4music.

By contrast, I have bought my Denon DVD/SACD/DVD-A from Amazon, received it in less than one week. Very happy with it.

Also ordered one SACD from Amazon and one from Telarc, got both in one week or less.


I would like to get advice about where to complain about Dvd4music, I don't think is right just to let this guy keep doing things like this withouth taking any action.

Please feel free to add to this thread and/or to PM me, I would like to hear from others who had similar experience with them

THX.

I have limited experience with DVD4Music, having only placed one order ever. I'm sorry though to hear your experiences.

I placed my first and only order so far on 23 July 2007, for a Metallica Black Album DVD-A. I waited several weeks before deciding to conatct the company, as the disc had not been delivered. I thought it fair to wait at least 2 weeks. I received a prompt reply from Simon Draper, explaining that it would tkae a bit longer. I could add a lot more to my story, but basically after waiting until early December 2007, I decided to cancel my order. All e-mails I sent (apart from one) were answered, and I received confirmation of the cancellation.

Are you absolutely sure that your credit card was charged, as I was never actually charged by DVD4Music, so it never came to me having to request a refund? All companies I deal with online don't charge until goods are actually despatched.

I'll happily provide more info if you'd like me to, but that's it in a nutshell. I know it shouldn't be necessary, but there is a postal address on the website.

Like you, I have only first class experiences with all the Amazons! This is where I buy nearly all of my SACDs and DVD-As.

[xpectraline]

Yes, I was charged. I keep all the monthly paper statements of my MC account.

I was charged $ 35.57 from dvd4music, and also a $ 1.06 translation fee. Original price in english pounds, at 17.90.

I also have all the emails I exchanged with Mr. Simon Draper.

I posted my order on Dec/27/2007, the transaction posting date is Dec/28/2007, one day later.

Showing up in my Jan 2008 statement.

[Whistlerskibum]

Same problem for me order 10 discs was charged right away -ordered on March 23, 2008 - have received 3 discs to date.

Principals name is Simon Draper, email is simond@dvd4music.com & phone # [FONT=Arial]00441664 561840[/FONT]

[FONT=Arial]I not too impressed with the service to date so far either[/FONT]

[Steve Whitton]

Originally Posted by Whistlerskibum

Same problem for me order 10 discs was charged right away -ordered on March 23, 2008 - have received 3 discs to date.

Principals name is Simon Draper, email is simond@dvd4music.com & phone # [FONT=Arial]00441664 561840[/FONT]

[FONT=Arial]I not too impressed with the service to date so far either[/FONT]

Out of interest, Whistler. Are you based in the UK? Have you tried contacting Simon at the e-mail address you mentioned?

The reason I'm asking, is that dvd4music appears to charge some people immediately on placement of an order, and others later (presumably when a order is shipped). As you will see from my earlier post, I was never charged for my order. I've had a look over the website again over the last week, to see if I can see a policy regarding when they charge, but can't see a mention of it. I'm based in the UK, but know some others of you are not.

The other annoying/irritating thing is if communication is difficult. It wasn't for me, luckily, back last year when I placed and ultimately cancelled my order. Others of you though, are having problems with getting a satisfactory response to communications sent.

This is, at least in my experience, where Amazon scores highly. They may muck about with their prices in a weird way, but once you've placed your order, they'll keep you informed. They also don't charge before despatch - whether Amazon UK, US, Germany, France or Japan - I've bought from them all.

[xpectraline]

I have received a refund from dvd4music, including the translation fee.

THX.

[Whistlerskibum]

Originally Posted by Steve Whitton

Out of interest, Whistler. Are you based in the UK? Have you tried contacting Simon at the e-mail address you mentioned?

no I'm based in Canada

[Tweet67]

DO NOT SHOP AT DVD4MUSIC!

Why ? Read all these postings and replies including mine.

I also tried to order something from DVD4MUSIC.
This was in january 2008.
I started of with an email asking for confirmation of a dvd-audio disc being 'in stock'. No reply. Since i did not find any other company selling it, i orderd it anyway. No order confirmation. Several emails. Some replied to some not.
It took me months to get my money back. And they ('Simon Draper') didnt even return the correct amount but it was close enough to 'get out while i could'.
Make up your own mind but i will never shop there again.