play.com's service with this box-set

[booth1976]

Play.com are getting worse...

I pre-ordered the SW trilogy box set on 08/05/2004, and my order is still PROCESSING! This really makes my blood boil, especially when I've spent £100's of pounds at this company.

To add insult to injury, when I preordered it was £26.99, now it's gone up a quid. AND I now find that other people who have ordered with different companies have their order despatched or it's been in the post since last week.

Why did they not put it in the post on Friday??? Or at least process the order?

I'm very angry and have sent them an email to complain. I've told them that I will NEVER pre-order anything with them ever again.

How as anyone else found play.com with this particular box-set?

I'm expecting the usual squashed or damaged box, as they never pack the correctly too.

[Andy.T]

It would appear that Play has dispatched but that a "computer system problem" has prevented them from updating the website. Conspiracy theorists take this to mean they are trying to hide the fact from Fox hehe. People have recieved their orders from Play today despite what it says on the website. Chill.

Strictly speaking though Play never promised to deliver it on a certain date...

[cruncher75]

my last dvd that came from play last wek was packed in a carded box dont know if this a new thing from them i got band of brothers (tin) from them which looked like it had been in the war got a refund and kept the dvds as i never posted it back to em

[booth1976]

Thanks for that Andy, but I've been up since 9 due to work commitments (today was supposed to be my lie in as well ) and it still hasn't arrived. They usually arrive well before 11am, but the weather is particularly bad today so postie might be held-up.

I'll keep you posted, and hopefully I can retract my earlier comments and enjoy some Starwars goodness.

By the way, my mates son works in Argos, and he got his copy last Monday!!!!

[juniper]

Mine still said "Processing" with Play.com up until Saturday, and I gave up checking But then Lo and Behold, this morning it duly arrived , so I suppose I'm a a very happy camper. Been saying "can't wait until September 20th" for most of the year, so no complaints about Play from me.

Sorry to hear that you've had a problem though - very frustrating - hope it comes soon.

[booth1976]

It arrived 10 minutes ago - looks like play.com either have a problem with at their end or it's that conspiracy theory.

So I take it back - BUT, the box is a bit battered - but I'm that happy to have it that I won't be asking for a refund.

[CLH]

Originally Posted by booth1976

Play.com are getting worse...

I pre-ordered the SW trilogy box set on 08/05/2004, and my order is still PROCESSING! This really makes my blood boil, especially when I've spent £100's of pounds at this company.

To add insult to injury, when I preordered it was £26.99, now it's gone up a quid. AND I now find that other people who have ordered with different companies have their order despatched or it's been in the post since last week.

Why did they not put it in the post on Friday??? Or at least process the order?

I'm very angry and have sent them an email to complain. I've told them that I will NEVER pre-order anything with them ever again.

How as anyone else found play.com with this particular box-set?

I'm expecting the usual squashed or damaged box, as they never pack the correctly too.

So you posted before waiting for the post to see if it did get there??

[booth1976]

Well, my order said (and still says) processing! That means it hasn't left the warehouse, at least that's what it usually means

Is it not right to expect the worse possible scenario when their official site says that it hasn't been sent - I aint psychic

[Mark Haywood]

Thread title changed... I hardly think you've received "terrible service"!

Sigismund

[booth1976]

Erm, yeah I changed it...

When/as soon as I discovered that it had been despatched - contrary to play.com

[Mark Haywood]

I think only mods can edit the title... so I changed it

[Kopite4Ever]

just relax and remember a few more days wont be the end of the world. just forsee the pleasure when you recieve it and stay away from the forums if you dont wanna be mad about it

[booth1976]

I don't want to argue Sigismund, but if you check out the bottom of the post it gives a reason for why I changed it

Last edited by booth1976 : Today at 11:25 AM. Reason: the original title didn't reflect the resolution of the problem

Mine arrived this morning as well. TBH, I think Play have played a blinder (no pun intended...)
They leave everybody's order on processing so that the distributor can't see they've sent them out early, and everybody gets them on day of release...

Originally Posted by booth1976

I don't want to argue Sigismund, but if you check out the bottom of the post it gives a reason for why I changed it

You may have changed it but as soon as you click apply edit, all the changes take place except those in the title. It does appear as though you changed it, but it dosen't physically happen. Sigs is right - only mods can change the title of threads...