Lovefilm/Easycinema BluRay service getting worse?

[andythescientis]

Has anyone else noticed blu ray service from lovefilm/easy cinema getting worse recently. Delivery of big titles has been slow up to 12 weeks for some new releases before i gave up..

Then there are other titles not making it into the list.. eg Underworld 3, released on monday but still unconfirmed for release date, and unavailable to rent?

I prefer easy cineama because of its pay as you use system rather than set monthly fees, but the service really seems to be going downhill with respect to blu's..

[Noggin1980]

The thing that annoys me about lovefilm, is you create the account online, you deal with them completely online, you pay online, and the service and the customer service is all online but if you want to cancel then suddunly you need to ring up, made even worse by the fact the call centre is in india.

[Goooner]

Originally Posted by andythescientis

Has anyone else noticed blu ray service from lovefilm/easy cinema getting worse recently. Delivery of big titles has been slow up to 12 weeks for some new releases before i gave up..

Then there are other titles not making it into the list.. eg Underworld 3, released on monday but still unconfirmed for release date, and unavailable to rent?

I seem to get plenty of Blu Rays off them, at least 1 a week normally. Have to say I'm not bothered about getting big new releases quickly, I'm happy with them turning up as and when. I know it probably defeats the object a bit, but if there's a really big release that I'm desperate to see, it's usually something I've seen or know I will like and I end up buying it.

As for Underworld 3, is it in EIV release? If so, they don't do Blu Ray for rental, so Lovefilm aren't officially allowed to rent them out (although I've had the odd EIV release from them in the past).

There's a thread somewhere which a guy involved in the rental industry participated in which goes into a bit more detail. I think the long and the short of it was that rental BD versions weren't cost effective for EIV or something.

[andythescientis]

Originally Posted by Goooner

As for Underworld 3, is it in EIV release? If so, they don't do Blu Ray for rental, so Lovefilm aren't officially allowed to rent them out (although I've had the odd EIV release from them in the past).

That would make sense.. but if that's the case why have the film on their list if they have no intention of stocking it? Particularly when it's available to rent elsewhere.. blockbuster have it online and instore for example, which makes me wonder how they are allowed to rent them if lovefilm aren't? Unless it's some kind of exclusive deal with blockbuster?

[Goooner]

I don't think they are allowed, the just do

If you ever rent one from them check the disk and see if it says "not for rental" or something on it. I suppose if nobody complains, they'll carry on doing it.

[blaster9999]

Originally Posted by andythescientis

That would make sense.. but if that's the case why have the film on their list if they have no intention of stocking it? Particularly when it's available to rent elsewhere.. blockbuster have it online and instore for example, which makes me wonder how they are allowed to rent them if lovefilm aren't? Unless it's some kind of exclusive deal with blockbuster?

blockbuster own eiv (used to be a joint venture with woolworths)

[nwgarratt]

Originally Posted by Noggin1980

The thing that annoys me about lovefilm, is you create the account online, you deal with them completely online, you pay online, and the service and the customer service is all online but if you want to cancel then suddunly you need to ring up, made even worse by the fact the call centre is in india.

I cancelled online only a couple of months ago.

Up to then I was getting around 12 Blu Rays a month sometimes more.

A lot of EIV stuff is not for rent. It fills out there BD catalogue so it looks more than they actually have. When I tried the awful Blockbusters last year. They put films in their BD list not even out and so far they still haven't been released. Das Boot was one. They also liked to insert films out in the US in case a UK version comes out.

[kbfern]

I have been using Lovefilm for about 16 months now and have had around 180 movies from them.

That's an average of nearly 3 a week almost exclusively hd dvd and blu ray titles.This has cost me less than £1 per movie I think that's great as buying would have cost me a fortune.

I seem to get quite a decent amount of new releases within the first week or two they come out.

I have not noticed a downturn in the quality of their service lately.Sure once in a while they take an extra day to send out a movie but I can live with that.

The only real gripe is that you can't specify which movie they will send out at a given time.But if you want a particular movie rent it at blockbuster that will cost you at least £3.99 (IIRC).

[dl2004]

Originally Posted by Noggin1980

The thing that annoys me about lovefilm, is you create the account online, you deal with them completely online, you pay online, and the service and the customer service is all online but if you want to cancel then suddunly you need to ring up, made even worse by the fact the call centre is in india.

Do it online after midnight and you dont have to speak to anyone.

[nwgarratt]

Originally Posted by dl2004

Do it online after midnight and you dont have to speak to anyone.

I did mine about 8pm.

[Hawkesley]

Originally Posted by andythescientis

Has anyone else noticed blu ray service from lovefilm/easy cinema getting worse recently. Delivery of big titles has been slow up to 12 weeks for some new releases before i gave up..

Well I changed most of my titles to the blu-ray version when I got my player back around February time. I've noticed that I never get the new releases for ages. I'm still waiting to watch Tropic Thunder which I've had on "high priority" since it came out. The latest disc they sent me was from my medium priority section as they obviously didn't have any blu-rays available from my high priority selection. I'm on the 3 discs a month package and I don't know if this makes a difference to how quickly you get the latest films?

[kbfern]

I had Tropic thunder on blu 19th May and it wasn't even on my priority list.

Mind you I thought it was a poor movie anyway

[vader100]

Last couple of weeks I have had a lot more Blurays through from LF. Maybe they have got lot more in stock recently.

[blaster9999]

Just tried blockbuster they don't do free trials of lovefilm length, but if you are a paying customer worth trying. Just got not only a one day turn around (which love never did for me), But it was Grand Torino which was my list no. 1 on launch. Never got a blu that quickly from lovefilm ever. Also lovefilm wont have this until the end of June !!

[vader100]

I got Slumdog millionaire and the Wrestler BD's on the day of release with LF.