I'm

off with Mattel. Rather than getting a shipment e-mail I got one to say my order has been cancelled.
I phoned them and they said it was because the card I used for the purchase was expired.
They had mailed me to say it was due to expire and could I e-mail the new card details a month ago which I did! On top of that as a backup I even added another card to my Mattel account in case they messed up they could use an alternative payment.
Did they think to try that, no. Instead I'm told the order has been canceled and they can't do anything. I would need to re-order form the site at the higher price and with no mini board. At that point I asked to speak to a supervisor.
Went through the whole thing again and am now waiting to see if she can sort something out with the processing department.
How ridiculous that they did not mail me first telling about the issue and trying to fix it rather than just canceling the order!
I hope they can sort it out or I will be sending an e-mail to someone higher.