Ebay users please help.BTX Case Woes

[technofan]

Hi folks,
I am in dire straights and very angry with an Ebay seller Last night I excitedly bought what I thought was an Ebay bargain. A dell 700 xps case and power supply. You see I want to build my own top of the range rig and the case seemed to be a bargain!
Afterwards I googled the case to obtain reviews hoping to discover that the case was in fact as good as it looked, I had bought immediately from Ebay so as not to miss out on what looked like something that was too good to be true (ironic I know)
I found out that the case is 'BTX' format and will not accept ATX boards (I think the PSU is specific to Dell and non compatible with other boards also); hence the case and PSU are effectively useless to me! I contacted the seller last night to explain the problem and express my embarassment and finally ask for a refund. Bear in mind he obviously had not even posted the item! He came back and suggested I simply sell it on I would have to advertise this as a BTX case and therefore it may prove to be a white elephant as BTX motherboards are not made for the mass market anymore(only Dell still make there own and I have been in contact with them), as such I either would make a loss or it would not sell. I do not understand why he will not refund?? I have offered a few pounds to cover any potential charges.
What can I do? If I refuse to accept delivery and send it back where do I stand?? He will still have my cash and I will be no better off?
I thought I had bagged the bargain of the century, now it looks like I will be potentially nearly £60 out of pocket and that's money I want for my new system.
Does anyone with Ebay experience know my rights
His advert did not stipulate this compatability issue, if it had I doubt anyone would buy. Sometimes sellers miss out on the important little details like this and I feel I have been suckered. Can I get out of this??

He then had the cheek to suggest that he is selling the cases well and I would probably make a profit....What utter rubbish

[chrisbaker42]

As far as I am concerned (and this will certainly sound unsympathetic) he has done nothing wrong. Most people who would be building their own system should be aware that most of the name brands do not use standard components in their systems.

[technofan]

Originally Posted by chrisbaker42

As far as I am concerned (and this will certainly sound unsympathetic) he has done nothing wrong. Most people who would be building their own system should be aware that most of the name brands do not use standard components in their systems.

Yup your right that's not sympathetic, but I have got straight back to the guy, explained my problem and offered to cover charges. Bearing in mind the item has not even shipped (in fact his add states that the order will not be processed until tomorrow) I can't see why this mistake can't be rectified. The ONLY reason I can think is that he is sat at his end thinking 'ha,ha, sucker'! I didn't really say he had done something wrong, I did say I had made a mistake and can't understand the guys attitude and unwillingness to refund.
Pete

PS I didn't know that most name brand stuff can't be upgraded, we are only talking about a tower case after all. I think Dell is the exception and most other name brand stuff could easily be tinkered with without issue.

[Accylad]

Unless the seller has a change of heart I think you are stuck with the case.

He isn't obliged to give out any more info. in his auction than he wants to.

It's upto the buyer to research the item before bidding.

Sorry

[addyb]

Yep whilst i do agree that the seller should be more apologetic and perhaps give you a refund he basically doesnt have to. There are plenty of buyers out there who always buy the wrong item. If he has listed it as something different to what it is then you might have a case (pardon the pun) with ebay and id contact ebay and see what they say.

If he has listed it as the correct item and you have bought it then im afraid your stuck with it if the seller isnt budging!

If he was selling them as well as he made out then i would of thought he would give you a refund and obviously sell it onto another "eager" buyer he has waiting in the wings. But if the product is as advertised then there is nothing you can do!

[technofan]

He is in my opinion, not a very nice person...period.

[atr1981]

He listed the item and you bought it, it's not his fault.

He does not have to isue a refund at all.

Can you say exactly what the item listed ?

[technofan]

Originally Posted by roset3

He listed the item and you bought it, it's not his fault.

He does not have to isue a refund at all.

Can you say exactly what the item listed ?

Your first point is correct

Your second point is absolutely right

But not many people seem to be in tune with what could be done to put this right. I have refunded in the past when I did not have to, when people have got in touch and said 'sorry I have made a big mistake...' there really is nothing difficult about this process.

To me it reflects upon someone who is not very nice at all. He has not even packed the darn thing yet. I would cover his costs, I have apologised, it was my mistake not his.

I just thought I would sound out potentially like minded people to see if there was something I had missed, that's all. Apparently I'm stuffed with a useless object, he knows it and to him it means nothing. I would not do that to someone else.

Kindest Regards and thanks to everyone who has tried to help

Pete

[Accylad]

Don't know if this helps but dabs.com sell BTX motherboards see this link

http://www.dabs.com/productlist.aspx...143&PageMode=1

[technofan]

Originally Posted by Accylad

Don't know if this helps but dabs.com sell BTX motherboards see this link

http://www.dabs.com/productlist.aspx...143&PageMode=1

Wow thanks,

You have done better than me I couldn't find any Mind you those are micro BTX and Pico BTX. I need just the standard BTX

I realise that I'm never satisfied Still you give me hope My only problem is finding one that's got the latest spec. I want to build a really up to date gaming rig so boards that are over a year old will not have the FSB speeds etc.
I think I might contact Dell again and see if they are willing to help.

[addyb]

Originally Posted by technofan

Your first point is correct

Your second point is absolutely right

But not many people seem to be in tune with what could be done to put this right. I have refunded in the past when I did not have to, when people have got in touch and said 'sorry I have made a big mistake...' there really is nothing difficult about this process.

To me it reflects upon someone who is not very nice at all. He has not even packed the darn thing yet. I would cover his costs, I have apologised, it was my mistake not his.

I just thought I would sound out potentially like minded people to see if there was something I had missed, that's all. Apparently I'm stuffed with a useless object, he knows it and to him it means nothing. I would not do that to someone else.

Kindest Regards and thanks to everyone who has tried to help

Pete

Well if he had advertised it incorrect then he is in the wrong. Send me a link or whatever showing me his listing!

[technofan]

He has not described the item incorrectly. In fact its not what he has said but its what he omitted that caught me out. I had never heard of BTX before yesterday and the ad made no mention of the fact that the tower case would only be suitable with BTX. So when I saw a large tower case for sale I did not think to ask about compatability with 99% of the worlds motherboards.

Its like buying a second hand car only to find it can only run on square wheels..you would not think of checking if you did not believe there would be a wheel compatibility issue (I know that analogy is a bit of a stretch)

I thought I was coputer savvy but this really caught me out...where was I when BTX was first launched

That's Life

[tonyk79]

Originally Posted by technofan

He has not described the item incorrectly. In fact its not what he has said but its what he omitted that caught me out. I had never heard of BTX before yesterday and the ad made no mention of the fact that the tower case would only be suitable with BTX. So when I saw a large tower case for sale I did not think to ask about compatability with 99% of the worlds motherboards.

Its like buying a second hand car only to find it can only run on square wheels..you would not think of checking if you did not believe there would be a wheel compatibility issue (I know that analogy is a bit of a stretch)

I thought I was coputer savvy but this really caught me out...where was I when BTX was first launched

That's Life

If he has advertised the item as a Dell 700XPS case then you have no comeback at all as he has correctly stated what his item is. Its a bit like him selling a Ford Mondeo and then you buy it and complain that your BMW alloys wont fit on!

You stated you didnt know about BTX fitment, so perhaps this user has not heard of it either?

[technofan]

Originally Posted by tonyk79

If he has advertised the item as a Dell 700XPS case then you have no comeback at all as he has correctly stated what his item is. Its a bit like him selling a Ford Mondeo and then you buy it and complain that your BMW alloys wont fit on!

You stated you didnt know about BTX fitment, so perhaps this user has not heard of it either?

No I think he knows a lot more about computing than he would ever state to me. His whole business is in selling Dell stuff and lots of it! He is not an ordinary private seller like me who uses ebay to get a bargain or get rid of something we no longer need.
I realise I probably have no comeback...I just feel done. I got back to him within about an hour of the sale and grovelled accordingly...all for nothing.
Still this has given me the chance to vent and that's good therapy
I will rise from these ashes and build myself a glorious machine and never look back....so there

Pete.

[atr1981]

Can you send a link to the item ?

Or give his user name ?

TBH I would have had to look into what I could do with a Dell case. It's isn't just them that do it, Compaq and IBM both have cases only suitable for their items.