How to terminate/pay off Orange contract.

benjdr · 24-03-2008, 4:45 PM

All,

What would be the best way to pay off my current orange contract?
It has 3 or 4 months left to run, but I want to move to O2 for the free N95-2.

Do i ring up orange, speak to customer services and ask to be moved to the lowest tariff possible, (£20pm currently i think), hang up, ring again and ask for disconnections?

I suspect that if i do this all in one call, orange will catch on and tell me I cant lower my tariff just for the purpose of paying off the contract.

Any advice?

gary99129 · 24-03-2008, 5:06 PM

Why don't ring up and tell them your looking to move to O2 when your contract ends for a free N95-2, but you'll happily stay with Orange if they can give you a new phone now. If it were me, I'd try the above and if not I'd wait 3-4 months and then terminate and when you get put through to retentions tell them exactly why and try and get a better tariff with a new phone.

As they say in this part of the world, 'Shy bairns get nee sweets'!

benjdr · 24-03-2008, 5:07 PM

Quote:

Originally Posted by gary99129

Why don't ring up and tell them your looking to move to O2 when your contract ends for a free N95-2, but you'll happily stay with Orange if they can give you a new phone now. If it were me, I'd try the above and if not I'd wait 3-4 months and then terminate and when you get put through to retentions tell them exactly why and try and get a better tariff with a new phone.

As they say in this part of the world, 'Shy bairns get nee sweets'!

Because:
a) orange don't have the N95 black.
b) orange's data packages are crap
c) hardly any orange reception at my new house.

lee01 · 24-03-2008, 6:39 PM

ive done the same thing the lowest is 25 a month the 20 is only for new 18 month contracts. im just keeping the phone going giving it to my bro for the 2 month thats left.

smokedog · 24-03-2008, 7:18 PM

Quote:

Originally Posted by lee01

i'm just keeping the phone going giving it to my bro for the 2 month thats left.

A bit of a no go if you want to keep your number.

Just phone up and say that you have been given a work phone and no longer wish to terminate your contract. Ask if they can provide you lower tariff rate for paying off your contact.