[r2001uk]

Evening all,

I bought a SE K850i back in October 07 - it started failing by rejecting sim cards at the start of December.

I took it into a CPW express repair store on Dec 13th with the hope of a resolution soonish. However, they've been appalling, dragging it out like hell and giving me a load of BS.

First, I was promised a resolution within the week. Then, they decided it was going to be sent to their central repair store in Never-Neverland. 14 Working days to wait now. THEN, over 14 working days later, and only by my pursuit of current status, they told me it was sent back to SE as they couldn't fix it. The guy I spoke to claimed I'd definitely get either my exact handset back, fixed, or I'd get a brand new one if it couldn't be repaired.

Now - and I had to chase the idle sods up again because they seem incapable of contacting me - they're telling me a Reconditioned phone is at the store I visited and ready to be collected.

Going by past experience, CPW Reconditioned phones seem to be handled by apes - full of scratches and scuffs, and quite often faulty. This isn't good enough and I pointed out I was promised a brand new phone if mine was unable to be fixed.
They're now claiming that's not true and they have 'no record' of that promise ever being made. Funny, that.

Ok, so to my point. If I go in to get this reconditioned phone, and it turns out to be scuffed to hell and basically looking like it was tied with string to the back of the delivery truck as it hammered up the motorway, what kind of chance do I have of demanding a brand new model? Yes, it may be out of their 28-day 'policy', but it's well within the year warranty and I was promised a new one, despite me now being unable to prove that.

Apologies for droning on, I'm just desperate for help here

[phannon666]

I had similar problems with my k850i, but after it was "repaired" once and still had the same problems, they have told me that in a few days i will be able to go back and choose an entirely different phone from a list of phones with similar specs to the k850i. The staff were very helpful, and I will be happy with the resolution so long as they follow through on this promise.

[Sy1441]

Probably the worst phone ever made by Sony Ericsson. I've had one inflicted on me this month from work, looking forward to giving it back.

[RobM]

If you sent away a phone in good condition, albeit with a technical fault, for repair you can expect a phone in the same or better condition back and fixed. If they do not offer that, refuse there and then. Don't take it and then think about it, refuse it there and then and make it clear why. As soon as you take it, you're stuck with it.

For what it's worth, my K850i went away for repair as the screen stopped working. 14 days later it was back, but they hadn't put it back together properly. I'm hoping to get it back this Friday... another 14 days later. Considering it's their fault it went back again, I would have expected a quicker service. Not impressed.

[Sy1441]

I dragged a senior manager from SE over the coles today for the amount of returned handsets we were getting from first release batches. The last 3 alll have had serious problems.

[r2001uk]

Well I went in Yesterday to get my phone back - and to my shock it was worse than when it went in!

It was reconditioned (apparently new insides, but my original casing) but now, the screen rippled when you pressed the keys, meaning the keypad is closer to the board than it should be, there's a nasty lip on the top of the phone where they pried(sp?) it open and the whole right side, with the camera buttons, is all warped and bent. Oh and the camera shutter doesn't open either. OH and they lost my memory card (apparently they were supposed to ask me to remove it when the phone went in, but they didn't and to be honest I didn't realise at the time either, otherwise I'd have removed it in advance).

What a farce. I kicked off, as did my equally annoyed girlfriend. We were initially met by CPW's seemingly induction-trained sarcasm and arrogance, but eventually got them to order a new handset.

'48 hours' I should have to wait - and that'll probably be from Monday. Only time will tell if I really do get a new handset or yet another reconditioned heap of junk.


I will never, ever use Carphone Warehouse again.