[charvelj]

aye up guys.

hope you can help me.

I have a sony erikkson k800i with 3.
for a little over 2 weeks the service in my house/area has completly dropped out, I get 2 little beeps when i try to make a call, sending a message takes about 20 attempts and when messages come through they all come at once.

Now if i travel litterally half a mile up the road my phone begins to work fine, and it works fine in every other postcode.

now ive contacted 3 , they are being completly ******* about it, they told me to take the phone to a 3 shop and test it (which i did and of course it worked fine because its only my area I am having the problem) the guy at the store said the handset was fine.

3 have basically told me all the network coverage in my area should be fine and that I should try someone else with a 3 phone in my area (no one i know has it) they've told me to wait for 2 weeks. (which is completly unreasonable) - they've made no attempt to try and solve my problem and said they would only look into a network coverage issue if 4-5 people in my area complain.

so that would make it well over a month without service. but they are saying they cant do alot until they know what the problem is, but ive explained the problem countless times and they said they cant do anything about it.


any ideas on how to solve this or get myself out of their contract . has anyone had similar problems ?

[insomniak123]

they should come out and do a coverage check at your house, that way they'll prove either way and you can opt out of your contract if the service is 'less than adequate'

[charvelj]

they have said they cannot do anything for me and i have to live with the problem because there is not a problem with the mass and that my area has network limitation. so they are wiping their hands of me, I am gonna contact offcom tommorow and i have just sent this email to watchdog.

can anyone help?

Dear Watchdog,

I am a customer with three mobile services. I am currently 8 months into my contract. On the 27th Of November 2007 the network coverage in my area became none existent. The phone and handset works fine in other postcodes and areas and has been passed as working by a three store in Bradford. Therefore the lack of service must be an error with the network coverage.

I have contacted Three regarding this problem and after 2 weeks of unsatisfactory customer service they have told me that they cannot do anything for me because they have checked the coverage in my area and although limited it is still deemed as fine. I have basically been told to deal with the problem until a mass is installed which could take several months. What I cant understand is that the network had been working fine in the previous 7 months and that they cant offer me an explanation as to why the service has dropped out.

Firstly: I am extremely upset they have sold me the phone contract if they knew I was in a fragile/limited area;

Secondly: I have not been offered any reasonable or satisfactory solutions to my problem.

Thirdly: My poor service is not through any fault of my own, Yet I am expected to honour my contract when they are not providing the correct service.

I am in an extremely well populated area. I am located in the middle of Halifax/Bradford/Huddersfield and Leeds. There is no excuse for their network coverage not to be sufficient.

They have told me that they cannot be held responsible for fluctuations in the coverage and that 100% service cannot be guaranteed. But I am not receiving 10% at the moment.

I really hope you can take my problem on board and help. I feel mortified at paying £35 a month to a company who is unwilling to help me and cannot provide the service for which my contract was purchased for.

Kind Regards

David