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does anyone no if there is a cooling of period or right to cancel a mobile phone contract within the first 14 to 21 days.took one out with o2 on the 29/12/05 had nothing but trouble already.purchased the phone from the link with a 12 month contract. any help would be appreciated cheers.

[woody67]

You would have to check your specific T&C - both with O2 and/or the Link

Some providers do allow a cancellation within 14 days (not sure about 21), but if this is not mentioned then you have to refer to the agreed contract terms

[shahedz]

can you be a bit more specific to the trouble you have had so far? as this will certainly influence whether you can cancel your contract so far

[philst68i]

You do have 14 days as standard, and as long as the phone is not damaged/marked in any way.
So in theory, you have until 12th January,

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thanks chaps for your help, cancelled yesterday under the 14 day term.the probs i had with o2 was meant to of ported number over on the 6/1/06 they said it was done but still had a live orange phone,tried to explain to o2 they didnt believe me called me a liar when asked for supervisor told me he could not help when i asked was it not for him to decide the o2 assistant put the phone down on me.contacted them again to tell them of how angry i was ,the new assistant said there was a supervisor i could speak to,he refused to speak to me on the grounds he needed to go out. saturday got bill from o2 not even made a call or text,contacted them again as they were going to take first payment out on the sixteenth and i was told it would be on the 25th of jan when took contract out as i dont get payed till the 22nd. i was told by another wonderfull o2 representative the money had better be in my account or they would block my phone until it was payed . end of contract going back to orange with my tail between my legs. i can honestly say i have been with every network company at some time over the years and o2 are a absolute joke on the customer sevice point.

[Uridium]

Shame you had a bad experience with O2, always been lucky myself with O2. I only seem to have problems with Orange!

[Daddy k]

im a phone dealer, and i personally think o2 treat existing customers best, ie u can make some good demands at upgrade time.

if anyones looking to get good deal outa them feel free to use me as i price match sorta thing,
ie i offered u xyz phone on xyz mins for just xyz

gime a pm ill make sure its believable first thou hey, and if they want to ringus up i can say yeah i agreed that

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thanks krismc, but went back to orange today and would you believe it they are now prepared to give me the phone i want free now were as two weeks ago they wanted a £100 . kicked off on them a bit after all the grief i have had. guess there all just as bad as one another. if you dont mind i will keep you in mind for the future,and thanks for offering your help much appreciated.

[Daddy k]

no probs good result