since 1994 i had a mobile phone. After each year i cancel my contract and go onto one which provides the best deal. Have been with T-mobile, vodafone, orange and 3 (very poor service). As you have gathered they have been yearly contracts. Last time i was with orange was in 1998. Credit checks were done and i passed.
My existing contract with T-mobile is due to end and i have tried to obtain a phone on Orange network but was refused after a credit check.

When i asked about 3 network and T mobile i had passed both checks but i didn't proceed with the order.
The question is how does Orange do their credit check. Who do i need to speak to at Orange to see what is happening. I have already order my credit score report from Experian who orange uses.
i have no bad history with credit payments etc etc