[glynndenniss]

Im just wondering,

My ex got a contract phone on O2 about 5 months ago from a shop in town, and she is now wondering if she can change her tarif to an on line one where value for money is much better.

Anyone have any ideas?

[woody67]

Yes it can be done.

Although 3 months is generally banded around, I never found any mention in my O2 contract of a need to wait any particular length of time before swaping tarrifs.

[glynndenniss]

thankyou for that mate

[ripkord]

Its 6months (or so i was told today)

[kelvin]

I don't think you can alternate between High Street, and Online Tariffs...

I may be wrong, but the last time I attempted to link the two (another matter altogether), I was told that they were two distinct offshoots of O2 - in effect two different companies

I don't think that O2 will allow you to do this.

K.

[woody67]

I went to an O2 shop and the contract they gave me was an online one! When I questioned this, they told me that changing to any o2 tarrif would not be a problem.

There is no mention in any of my contract documents (December 03) of any time period before changing would be allowed - only that I was commited to O2 for 12 months.

After one month, I called O2 to request a change to a leisure tarrif (which is a High Street one) and they did it no problem, no questions. I was prepared for a bit of an argument, but it did not happen.

Check your contract (and terms and conditions online) to see if there is any mention of a need to wait before downgrading, if it does not say anything then you are free to change.

If you get a problem with an operator, ask to speak to a supervisor and ask them to point out the relevent clause in your contract.