Hey everyone,
I was just looking for some advice really - atm I have the Nokia N95 and have o2 as my service provider, and am paying £35pm for 400 mins 1000 texts.
My contract is up in a month meaning I can now upgrade. I want to get the Nokia E71, with similar mins and txt but at a much cheaper price. I did some research and learnt all about "haggling" with your provider to get your chosen phone and deal, in return for staying with them as a customer.
I rang o2 and got put through to one woman who said I wasn't eligible to upgrade till tomorrow so that I was within the last 30 days of my contract, where the sales team would then help me with what I could do. (rubbish, basically as I am in the last 30 days). Knowin she had fobbed me off, I rang back AGAIN and got put through to someone else, who confirmed that I WAS entitled to upgrade now. I told him how I found a deal online with orange (which I had) where I could get the phone I wanted with 400 mins and unlimited txts for a mere £19.57pm and asked him to match it. He said with the E71 it was impossible and the cheapest they could do was my current tarriff of £35.
I said I wanted to therefore go with orange (I didnt) and to be put through to disconnections. Again the woman there tried to give me other options such as keeping my current handset and getting a cheaper tariff that way. Anyway it resulted in me getting nowhere with them - stuck with my same phone and tariff and no upgrade!
I DO want to stay with o2, as i've been with orange and vodafone before and o2 suits me best in terms of signal etc.
Any advice on how to successfully haggle a cheaper tariff and get the phone you want as an upgrade?! Or just to keep on trying?
Thank you in advance for any help!!!