[Jespin]

Help!

Whilst in the middle of a software update my internet connection went down for an hour and the update didn't finish. Now the phone won't turn on and the update software won't recognise the phone.

Any ideas how I can restore the phone or reinstall the software as there seems to be little in the way of guidance on the LG website.

Thanks, James

[jaztim]

launch the Lg Mobile support tool.
click on customer support, emergency & recovery mode

never used it myself, but I would think its worth a shot?

[Jespin]

Yeah done that and got things working again, performed the upgrade successfully now but there's a new problem. Every time I try and access the Music application on the phone it says 'please wait' then freezes up the phone so that I have to take the battery out. I have tried taking all music off and also tried putting other stuff on and none of it makes a difference.

Any ideas?

[jaztim]

try another software update.
I got another uopdate yesterday to V10 0

if that still fails, id backup, reset settings and try again....

[JohnC 2009]

I recently updated my software and I now have V10t. Seems a lot faster and smoother now.

[jaztim]

was this official software?

[JohnC 2009]

Yes, downloaded from the LG updating website.

[icemanb29]

Originally Posted by Jespin

Help!

Whilst in the middle of a software update my internet connection went down for an hour and the update didn't finish. Now the phone won't turn on and the update software won't recognise the phone.

Any ideas how I can restore the phone or reinstall the software as there seems to be little in the way of guidance on the LG website.

Thanks, James

Jespin having similar problem as you got the new arena wednesday every time i try and connect to upload music too my handset even tho it sais it is connected in the software when go to upload it sais that the phone is disconnected any one got any ideas PLEASE PLEASE PLEASE!!!!!

[Antics Black]

This approach worked for me. I thought that my phone was a complete brick but starting the LG Mobile Support Tool \ Customer Support \ Recovery Phone option brought it back to life. The instructions are not very clear but I started the process with the phone disconnected then connected it to the USB cable at the point it said update starting (this was post giving IMEI info and download and extraction of a 200MB firmware file when nothing else was going on...). Thanks for the suggestion jaztim.

[neradzyro92]

Re: LG Arena died during software update
I recently updated my software and I now have V10t. Seems a lot faster and smoother now.

could you tell me where to download it (a link) i didn't find it anywhere please and 1 more question what it will improve my phone with?