Persiflage
Established Member
- Joined
- Jan 13, 2008
- Messages
- 63
- Reaction score
- 5
- Points
- 35
Following the advice of forum members in the ongoing saga of a warranty replacement for my 46XF355, I've been phoning around Toshiba UK trying to get information about the release date for the ZF575. I've gone from pillar to post with the following results:
[Sales (1)] "The ZF575? Hang on a minute, let me ask around... (long pause) Hello, sir? No, I'm afraid we don't have any details of such a model, nor any information about the release of more picture-frame TV's. I'll put you through to..."
[Technical] "No sir, there's not going to be a picture-frame version of the ZV series. Maybe the ZF you're talking about is what the ZV is called in the US?"
Me: "But, but... I've seen pictures of them! You displayed them at the Consumer Electronics Show!"
Techie: "Really? Well, all I can tell you is that they're not coming to the UK as far as anyone here knows. I'll put you through to..."
[Head Office] "We don't have any information on that product sir. The Internet? Oh, you don't want to believe everything you read; I don't know how these rumours start. I'll put you through to..."
[Sales (2)] (Following reiteration of question) "No sir, the decision has been made to discontinue production of all picture-frame TV's. They're too expensive to manufacture; the margins for retail are too uncompetitive. That's the latest information we have. Tell you what, I'll put you through to..."
Me: Please, don't bother!
***
So... does anyone know better than Toshiba UK when we're likely to get a glimpse of the new ZF's? Is there any chance at all that it's going to happen soonish? If not, how would you recommend that I get authoritative information; better than that possessed by Tosh UK employees!
[Sales (1)] "The ZF575? Hang on a minute, let me ask around... (long pause) Hello, sir? No, I'm afraid we don't have any details of such a model, nor any information about the release of more picture-frame TV's. I'll put you through to..."
[Technical] "No sir, there's not going to be a picture-frame version of the ZV series. Maybe the ZF you're talking about is what the ZV is called in the US?"
Me: "But, but... I've seen pictures of them! You displayed them at the Consumer Electronics Show!"
Techie: "Really? Well, all I can tell you is that they're not coming to the UK as far as anyone here knows. I'll put you through to..."
[Head Office] "We don't have any information on that product sir. The Internet? Oh, you don't want to believe everything you read; I don't know how these rumours start. I'll put you through to..."
[Sales (2)] (Following reiteration of question) "No sir, the decision has been made to discontinue production of all picture-frame TV's. They're too expensive to manufacture; the margins for retail are too uncompetitive. That's the latest information we have. Tell you what, I'll put you through to..."
Me: Please, don't bother!
***
So... does anyone know better than Toshiba UK when we're likely to get a glimpse of the new ZF's? Is there any chance at all that it's going to happen soonish? If not, how would you recommend that I get authoritative information; better than that possessed by Tosh UK employees!
Last edited: