Sony 32V3000...goes off then on

johnny_reilly · 05-11-2008, 9:17 AM

Switched my digital tuner to channel 5 when I got home last night. Then watched telly through my Humax 9200 instead. No problems experienced at all.

Seems pretty likely that it's a BBC issue - and that some kind of software problem that needs fixing. Until it's fixed the Freeview on our D3000s is of very limited use...

topgazza · 05-11-2008, 9:25 AM

Quote:

Originally Posted by sdmdj

I have a 32D3000.

This problem started for me on Monday night too and it seems to only happen on BBC channels.

What email address do I email to get a reference number?

Thanks!

Phone them...they are not so responsive to emails...

08705 111999

I've not had a single incident since unplugging my aerial lead

sdmdj · 05-11-2008, 9:39 AM

Quote:

Originally Posted by topgazza

Phone them...they are not so responsive to emails...

08705 111999

I've not had a single incident since unplugging my aerial lead

Fair enough, I'll call them at lunch time, thanks!

**mabo** · 05-11-2008, 11:18 AM

Morning all.
I had several cut outs again last night whilst watchig the election coverage on the Beeb. I changed to watching through an external freeview box and the same thing happened. However when i changed the internal freeview tuner to a non BBC channel and went back to watching through the external box everything was fine.

Basically it doesn't seem to matter if you are watching another input, if your internal tuner is set to a BBC channel then it'll cut out.

That's how i see it anyway - any thoughts?

topgazza · 05-11-2008, 11:29 AM

Thats about it. I hardly ever use my Freeview...and won't be for a while apparently.....but I did have my aerial lead plugged in just in case. So the Freeview and analogue tuner...would have been "active" in the background whilst I was watching through Sky. If I had set the Freeview to ITV the problem would have probably gone away as well.

Just spoke to the JL service agent for my area and they have had loads of calls for this. They were unaware or the problem/solution and I advised them to call Sony.....I also told them of the workaround that they can advise callers.....either tuning away from BBC or unplugging the aerial if using other TV sources.

Is anyone paying us for this public service ?

hippojay · 05-11-2008, 12:03 PM

Me too. My 32d3000 was bought the back end of August 2007 from JL, and just started to cut out Monday/Tuesday.

Given the replies here, I'm in two minds whether to ring JL or wait for some more news..

mrtbag · 05-11-2008, 12:39 PM

Sony have put a statement on their site: Problems with Digital Television : Sony : United Kingdom

hippojay · 05-11-2008, 12:44 PM

It's interesting that an update caused the issue and brings up the old question about whther these should be done without our consent. Does Sony have the right to update software after you have purchased something.....

Anyway, off to try the off/on solution given by Sony....

mrtbag · 05-11-2008, 1:07 PM

Quote:

Originally Posted by hippojay

It's interesting that an update caused the issue and brings up the old question about whther these should be done without our consent. Does Sony have the right to update software after you have purchased something.....

Anyway, off to try the off/on solution given by Sony....

As far as I know, the updates are the broadcasters responsibility, not the manufacturers. I guess this is because they also cover new channels being added, channel number swapping etc. So 1 update will be for lots of different makes and models.

Dr. Hackenbush · 05-11-2008, 1:19 PM

Ditto. Our Sony Bravia started the switching off (green light remains) then back on after a few seconds, last night.

I feared the worst as I'd just binned the invitation to pay a third of the price of the TV for one year's warranty, so I guess my box's original warranty is up!

Thanks very much to AVForum members. I'll go home and switch it off at the wall tonight.

**mabo** · 05-11-2008, 1:44 PM

Are they saying it was a Sony update then?

I couldn't see anything on the schedule about an update then.

I also recently read somewhere that the auto update feature can be turned off though this sounds a little dubious to me.

topgazza · 05-11-2008, 2:23 PM

No, I think it was a broadcaster...BBC essentially...upgrade. I'll try the power off/on thing tonight.

loafer · 05-11-2008, 2:49 PM

The problem seems to have been fixed. I have been watching BBC1, BBC2 and BBC News over the last hour and have had no drop-outs.
I can't say whether the advice from Sony to power-off at the mains is necessary since I do this every night anyway.

thedoswells · 05-11-2008, 5:50 PM

Trying it now - set the digi tuner back to BBC... fingers crossed

Steve

*haggismn* · 05-11-2008, 7:05 PM

All sorted here

topgazza · 05-11-2008, 8:42 PM

I just plugged the aerial lead back in...didn't even unplug from the mains and its been fine all evening. Real test will be in the morning when the set is cold....but otherwise...panic over....

thedoswells · 05-11-2008, 10:14 PM

looks good here too. I did the unplug etc. been ok all evening....

Steve

TheRoverdog · 29-11-2008, 9:28 PM

I hate to raise this issue - But my KDL46X2000 has started doing it a week or so back - cutting out for a few seconds and then back - The link to the 'fix' on the sony site is not working anymore? what was the fix??

it happens with component, hdmi, sky hd, 360, ps3.

HELP ME GUYS PLEASE??!! Is anyone else still having this issue???

rashomon · 08-01-2009, 9:28 PM

Fellow 32D3000 owners.

I have just trawled through this thread after experiencing my 32D3000 switch itself off and then back on again a short while ago this evening - seems to be working fine now. I recall this has happened to me previously a while ago last year ... maybe 2 or 3 times before in total.

Anyway, is anyone else having this issue still? I can't seem to get to the link posted earlier that had the details from Sony regarding this fault.

Cheers

Rashomon

ianmoore29 · 10-01-2009, 9:05 AM

Hello rashomon i also have a 32d3000 and experienced the resetting a few times over 2008, the sony link stated it was an issue with the engineering updates on bbc 1
it appears updates are sent out every now and then for EPG etc (somtimes a sony S/W update is sent out also although i dont think one has been sent out for the d3000 yet).
They advised to turn the tv off at the mains for a few minutes, mine has been ok since(at least untill the next time somthing weird happens on the engineering channel anyway)

rashomon · 10-01-2009, 9:13 AM

Thanks Ian for the reply.

Ok - so I don't really need to worry too much then - a minor nuisance I can easily live with as the tv otherwise is superb.

Cheers

Von Smittle · 18-02-2009, 10:13 AM

My KDL32D3000 has just started doing this,

Is the issue to do with the freeview built in being on BBC1 or the analogue tuner being on BBC1? The missus has just told me the freeview channel was on 5, and the analogue channel tuner is set to channel 4.

Not sure what the fix is this for this as the sony link is dead.

Sky+ box connected by scart, PS3 by HDMI, 360 by component, DVD by scart, normal aerial plugged in.

Von Smittle · 18-02-2009, 2:13 PM

Why has this started to happen again?

Philgo · 21-02-2009, 5:19 PM

Brought this thread back as I have justed started to get a similar problem with my 32S3000.

Mine clicks and the screen goes black with the LED remaining green. It works normally again if I put it into standby and then turn it back on.

Appreciate any ideas.

loafer · 23-02-2009, 9:00 PM

I have started to get this problem again! This time on Mux A (Five, Five USA, FIVER, QVC etc). I have a 32D3000 which turns off and back on again within 5 minutes of viewing one of these channels. It seems to settle down after that but still goes off and on again from time to time.
Is anyone else having similar problems?

thedoswells · 24-02-2009, 7:03 PM

Quote:

Originally Posted by loafer

I have started to get this problem again! This time on Mux A (Five, Five USA, FIVER, QVC etc). I have a 32D3000 which turns off and back on again within 5 minutes of viewing one of these channels. It seems to settle down after that but still goes off and on again from time to time.
Is anyone else having similar problems?

Hi loafer

Yep - mine has just started again (yesterday I believe). Have you worked out a way of setting the freeview to a channel so it doesn't happen? I believe this was the solution last time.

Thanks

Steve

ianmoore29 · 24-02-2009, 10:25 PM

i have also had the issue again on the same channels already mentioned!!
Where do we go to get an answer on this?

ianmoore29 · 24-02-2009, 10:52 PM

I have sent This email to sony support:

"I have a sony bravia kdl32d3000, which keeps resetting intermittently, the green led stays lit but the picture goes blank a relay clicks and then the tv comes back on again. This has happened before and the av forum site has many other bravia owners having the same problem at the same time on the same freeview channels, this time it was multiplex A.
When this occured before, sony admitted there was a problem with the freeview service and they would work on a solution with the freeview provider, has there been any progress or are we just going to have to put up with a tv that is incompatable with UK freeview."

Probably fob me off with some blerb about not taking any notice of forums!
Please everybody else having this problem, email sony support,its the only way they will respond!!

loafer · 25-02-2009, 9:57 AM

I have emailed Sony Support about this problem. Hopefully it will be resolved quickly. I'm not having much luck with Sony products at the moment - I also have a RDR-HXD870 DVD Recorder which is having Aspect Ratio problems with channels on MUX C and D.

StarSimon · 26-02-2009, 2:06 PM

Hey Guys,

I'm new to this thread as last year I never used my TV much as I'm often away from home. Anyway I'm also having problems with the KDL-32D3000 tv turning off for 10 seconds. This problem only seems to occur when I'm actually using the remote or going through the EPG. My 12 month warranty has just ended so I don't know what to do.

Any advise?

Cheers