[Frank1207]

@StickyWinkey:

Do you know, that avforums.com is well known in germany and manay german guys like me, from this thread;
http://www.hifi-forum.de/index.php?a...ort=lpost&z=81

at hifi-forum.de, are watching and believe in your reviews.

So thanks, for your work and that you invest so much of your time in that.

Greetings from Cologne,
Frank

[StickyWinkey]

Originally Posted by Frank1207

@StickyWinkey:

Do you know, that avforums.com is well known in germany and manay german guys like me, from this thread;
http://www.hifi-forum.de/index.php?a...ort=lpost&z=81

at hifi-forum.de, are watching and believe in your reviews.

So thanks, for your work and that you invest so much of your time in that.

Greetings from Cologne,
Frank

Thank you Frank,
It's amazing to see what people have done to support this, people from all over the world have helped get this out. It would have been buried otherwise, like the 980 issues were.

Thanks for your support and for keeping us updated with the firmware revision information.

I'd say it's a shame that you must go and work for the next 4 days, but you are very lucky (and I am envious) that you get to cover Motorsport events

If you ever need to hire a reviewer/writer of Motorsport events let me know and I'll happily attend all the events with you In fact... for access to all Motorsport events, I'd be your coffee boy

Thanks again,
We've all definetely made an impact here, and it's because we stuck together

Enjoy the race and we hope to have good news for when you return.

[hederick]

I think the 24p bug can be solve by new firmware, but other things like Very poor Black Levels,..i don't think so.. it's a shame.. would have been a great tv.
But it is not an excuse for not fighting for consumer rights!!

As StickyWinkey says, we need to stay together in this!!

[rogdodge]

[QUOTE=StickyWinkey;16968389]Very soon the LM960 issues that are posted in "post 7" will become common knowledge for all potential users/buyers /QUOTE]

Could you put the dates of your Updates. Gives me a clearer picture of the Timeline. Ta.

[StickyWinkey]

Originally Posted by hederick

I think the 24p bug can be solve by new firmware, but other things like Very poor Black Levels,..i don't think so.. it's a shame.. would have been a great tv.
But it is not an excuse for not fighting for consumer rights!!

As StickyWinkey says, we need to stay together in this!!

I hope so too,
The problem is though, they have released 2 new firmware updates since I initally reported this to them, and it seems neither of them have fixed any of the issues mentioned

Also, us 980 owners were told firmware would fix the lag, halos, banding etc on that mode... Many of us waited quietly and Patiently... Then, the next things knew, LG discontinued that set and stopped supporting it.

Many people were left stranded with a broken tv, and LG got away Scott free with our money. I don't want that to happen to anyone else (or me) again.

I agree, if we stick together and get this known, get people to pick this up and run with it, we can make a change one way or another

@rodge
Do you mean put dates on my edits in that post?
If so, yea no worries. But to be honest, the content hasn't changed (except the number of people holding off and running total)

The best way to check dates etc, would be to go back to part 1, (linked in post 7) as it's all locked in there.

The only changes I've made to post 7 we're new names and the running totals, the rest has been on going for weeks

[Frank1207]

StickyWinkey:

A secound team of our company, _wige-Broadcast (part of _wige-group) is at the momenent in the UK, at Brands Hatch, broadcasting the DTM-motorrace.

Maby it´s next door to you.

Now i have to leave, to Nürburgring, 24 hour-racing....

Greetings from Cologne,
Frank

[StickyWinkey]

Originally Posted by Frank1207

StickyWinkey:

A secound team of our company, _wige-Broadcast (part of _wige-group) is at the momenent in the UK, at Brands Hatch, broadcasting the DTM-motorrace.

Maby it´s next door to you.

Now i have to leave, to Nürburgring, 24 hour-racing....

Greetings from Cologne,
Frank

Lucky devil
I'm so jealous

[GerardH]

Originally Posted by Anbjorn

Just briefly tested fimware version 03.04.05 now.
So far I can't see any improvements.
Atleast not to problem with the 1080p/24fps that was the biggest deal breaker to me.

From what i read the new firmware now supports HID devices. So now you can connect keyboard and mouse to it.

[StickyWinkey]

Originally Posted by GerardH

From what i read the new firmware now supports HID devices. So now you can connect keyboard and mouse to it.

What a strange thing to update, under the circumstances?

[Edwe]

Does the 960 have the same depth as the 760?
Was looking at a 760 in a shop and it measures 5.5 cm at the buttom
The spec's says 2.3 cm

[StickyWinkey]

Originally Posted by Edwe

Does the 960 have the same depth as the 760?
Was looking at a 760 in a shop and it measures 5.5 cm at the buttom
The spec's says 2.3 cm

Just measured mine for you, it's apx 5.4cm (without back plate applied) and apx 6cm with the back plate applied...

[StickyWinkey]

Got some time to post those pics that we discussed earlier.

Here is a pure white screen showing the awful DSE / poor backlight distribution of the LM960. For £3000 I expected better as this white screen, looks awful with this type of vignette all around the screen.

<br><br>

Here we have a screen shot of the display showings a pixel perfect non scanned, non resized 1920x1080 pixel mapping test screen. Notice that the left hand side of the display is showing NO white line. This shows the image is being displayed off screen or behind the bezel.

<br><br>

Here we have a screenshot of the display showing a pixel perfect non scanned, non resized 1920x1018 image. Notice that the white line is now visible (as it should be) but only became visible when the pixel mapper displayed on 99% of the 1080p screen, meaning 1% is either hidden or missing.

Hope this is useful to you all
The 1018p bug could be specific to my new set as I never tested the first one.

Edit:
Also Dave LG contacted me today and assured me that someone would be in touch regarding these issues

Edit 2:
Does anyone need/want anything else testing while we wait?

[Metlore]

I can promise you right now if LG can fix the 24p issue and improve the lag and black levels, I would buy this set without hesitation!

The 24p issue definitely seems like a firmware fault and the LED brightness levels can probably be adjusted as well. I don't know how much of the lag is hardware based and how much is software, but i would think some adjustments could be made to get it on par with the lower end LG range. There seems to be no excuse for lag and local dimming issues when you have a dual core processor powering television algorithms.

If you're going to charge premium prices, then give us a premium product with premium support. That is the real issue.

[the postman]

Originally Posted by StickyWinkey

Lucky devil
I'm so jealous

sticky if you like motorsport get ya self down to the BRITCAR 24 HR RACE AT SILVERSTONE SEPT 21-23

[Metlore]

Review up on CNET USA

LG 55LM9600 Review - Watch CNET's Video Review

[StickyWinkey]

Originally Posted by Metlore

Review up on CNET USA

LG 55LM9600 Review - Watch CNET's Video Review

They, and i quote "wouldn't recommend it even at half the price"... And "even it was half the price, we still wouldn't buy it"

Couldn't agree more (at this moment in time)

[Metlore]

They stated that it was able to play 24p video without any issues but some of the other scenes/issues they described seemed to be the exact thing you found.

[StickyWinkey]

Originally Posted by Metlore

They stated that it was able to play 24p video without any issues but some of the other scenes/issues they described seemed to be the exact thing you found.

They probably only tested standard scenes and have no idea that issue even exists. It's only dark scenes that it has issues with...

What's interesting is their calibration, I've just tried and its dreadful? I wouldn't recommend 960 users use those calibration settings. There must be a difference between the 960 ad the 9600 as the 9600 is thx Certifed where as ours isn't.

Perhaps there software is processing things differently state side, as those setting look truly dreadful on my set and even my AVS calibration disc runs away from them.. Maybe the US doesn't have the 24p issue? Who knows..

What an awful review though (the video review truly bashes it).

@Mark/Steve
I've posted my calibrated settings earlier in the thread (albeit limited as most options either don't save or are greyed out) will you guys be posting your calibrated results for the tv as I'd be curious to see how they differ from the 2 or 3 sites that have posted calibration settings already (which are already worlds apart and are not even remotely close to each other) and my own

[Metlore]

Originally Posted by StickyWinkey

They probably only tested standard scenes and have no idea that issue even exists. It's only dark scenes that it has issues with...

What's interesting is their calibration, I've just tried and its dreadful? I wouldn't recommend 960 users use those calibration settings. There must be a difference between the 960 ad the 9600 as the 9600 is thx Certifed where as ours isn't.

Perhaps there software is processing things differently state side, as those setting look truly dreadful on my set and even my AVS calibration disc runs away from them.. Maybe the US doesn't have the 24p issue? Who knows..

What an awful review though (the video review truly bashes it).

@Mark/Steve
I've posted my calibrated settings earlier in the thread (albeit limited as most options either don't save or are greyed out) will you guys be posting your calibrated results for the tv as I'd be curious to see how they differ from the 2 or 3 sites that have posted calibration settings already (which are already worlds apart and are not even remotely close to each other) and my own

I've tried their calibration settings on other tv's before and they were horrible so it's not just you. Things are not looking good for LG unless their OLED just blows everything out of the water. I know they're going to ask way too much money for the average consumer to even look in its direction though. It would have to deliver in every single area.

LG Dave, I would still like to hear something from you. You're usually honest, even if the issue is on LG's side.

[hederick]

Now we have a question, there's a difference between the lm960v and the lm9600?, well, when the lm9600 arrive to Chile (i think this month), i'll buy it, just to be sure if have the same issue that the lm960, if so, i'll have to make the devolution.

Edit: To make it clearer, I'll buy it just for testing purposes, i'll refund it after that. Don't bring me out of the list!

Sorry if i have bad english, i just try to help

[Metlore]

Originally Posted by hederick

Now we have a question, there's a difference between the lm960v and the lm9600?, well, when the lm9600 arrive to Chile (i think this month), i'll buy it, just to be sure if have the same issue that the lm960, if so, i'll have to make the devolution.

Edit: To make it clearer, I'll buy it just for testing purposes, i'll refund it after that. Don't bring me out of the list!

Sorry if i have bad english, i just try to help

I can tell you that with the 980/9800, there was no difference other than I believe the tuner. It's more likely just that they didn't pick up on the issue as Sticky stated. They mentioned a lot of dark scenes that just went to crap and I'd bet that is because of the same issue. However, I'm all for additional testing.

[EmJay]

Tell you what, if what CNET said about the others in the LG range this year is true (rubbish black levels and motion) then LG won't (sadly) be getting a penny out of me. Well done guys for producing top level rubbish at a premium price.

Also I find it slightly insulting that LG aren't replying in here but instead are doing it silently.

[chris1011981]

I had the LG LH7000 (32 inch model) in 2008 i thought that was a fantastic tv no lag at all and it was 100hz tru motion. football on sky hd was fantastic there was no lag when playing xbox 360 games all soo smooth straight out of the box.

i recentley in november 2011 purchased the samsung ue40d6100 i thought wow looks fantastic but theres soo much lag on sky hd on normal terrestial tv even on xbox 360 games. i phoned samsung numerous times they sent a engineer out to flick through some settings but it really is attrocious. its like the picture slows down then speeds up. even on eastenders i mean come on lol i paid 600 pounds from it from coop electricals and despite updating the firmware to the latest version its still the same,

ive been looking at this tv what your all discussing and if i hadnt have done my research and went to review it etc i would have bought it but if as you are all saying theres lag on games etc then no chance in me buying it. come on lg wheres the quality gone... stop trying to hard and go back to basics make a tv thats usable then youll get your reputation back.
we all dont want to go spend thousands on a tv and its unusable. im one of these techno geeks if u like gorgeous tv xbox pc you know but i also notice the slightest thing and lag id notice straightaway.

[aircub]

Originally Posted by StickyWinkey

They, and i quote "wouldn't recommend it even at half the price"... And "even it was half the price, we still wouldn't buy it"

Couldn't agree more (at this moment in time)

I doubt the black levels can be improved a great deal as Lg use the IPS panels made in the joint venture with Panasonic who also have poor blacks on their new flagship LCD set. Sony and Samsung use VA technology which has the best black levels in the industry and their push to brighter larger screens is causing problems for their competitors and keeping up is showing up the weaknesses in their IPS panels.

[StickyWinkey]

Originally Posted by EmJay

Tell you what, if what CNET said about the others in the LG range this year is true (rubbish black levels and motion) then LG won't (sadly) be getting a penny out of me. Well done guys for producing top level rubbish at a premium price.

Also I find it slightly insulting that LG aren't replying in here but instead are doing it silently.

Yea,
They do need to make a public announcement. As this could be show stopping for most users. I've been looking into what tech they use inside the tvs this year and the panels etc, in the hope to find out if the 24p bug is hardware/software related.
I've not found anything definitive as of yet, but as soon as I do, I'll let you know.

It seems the 960 reviews will clear this all up, as either they will get printed and all this comes out... Or they wont!

Every way speaks volumes. If they don't get printed, that means LG has asked for a grace period to see if they can fix the issues, (essentially confirming them)

If they do get printed then they will have to mention these issues as they have been confirmed by EVERY owner and independent users walking into stores to test them.

A statement is required either way, either this tv can be fixed with new software, or it's a hardware limitation... Part of me thinks this is hardware related though, as I can't understand why the 24p algorithm would be so different on this tv compared to the rest of the range. Even if t was different just diff it and see where the differences are and chanced them accordingly.

We need an LM series tv Owner to test those Harry potter scenes in 24p, this would answer a lot of questions... I've got a feeling this has not been tested in true 24p on these other sets. Can anyone test, or get hold of, or knows someone who as a LMseries tv to test the 24p Harry potter scenes.

I'll keep you all posted with any/all updates I recieve as soon as I get them

[Bobbylechat]

thank you again Sticky !

[StickyWinkey]

Quick update:

LG have asked to pay a home visit to determine the fault with "MY" tv? "MY" tv... Hmmm..

First,
The tv is gong back in 5 few days, so that's a no go as I am NOT keeping this LM960 passed its return period (like I did with the 980t) as that cost me a lot (of lost) money and a fight with the wife! ... I'm not doing that again.

Second,
This has been confirmed by EVERY SINGLE OWNER AND USER OF THE 960v already...
Just take one out of your show room and follow the detailed guide I posted back on page 1, post 7!

Third...
If you had gotten back in touch with me 2 weeks ago (when I Initally reported all of these issues to you) i would have happily welcomed you into my home, and even made you a cup of fine tea. However, you ignored me and made me go to this extreme to get your attention? You wasted that precious time, not me...

However, as my tv is going back In 5 days, a home visit is not possible I'm afraid.
I'll happily test firmware etc and give you advice over the phone.

Unless of course...
You (LG) wish to hire me as a forum rep, bug tester and reviewer... Then, I'll happily supply you with as much of my time as you require!

I think AVF members would appreciate someone around to keep them informed and in the loop

[EmJay]

More ignorance from LG, the very company bragging about this series 2 months ago but who have mysteriously vanished since. Unbelievable.

[fredwatt]

Originally Posted by StickyWinkey

Quick update:

LG have asked to pay a home visit to determine the fault with "MY" tv? "MY" tv... Hmmm..

Give LG enough rope...

Sticky thank you for helping so many people, and drawing out and championing the 960 failures - I am not writing much but reading everyones contributions daily.

I am looking around for alternatives... just seen this cracking review for another TV with local dimming ... Sony KDL-46HX853 review | from TechRadar's expert reviews of Plasma and lcd tvs.

The sony KDL-46HX853 1K cheaper the the lm960V. I am not attached to LG because of passive - I want to watch great films on a great TV. If anyone else is now looking else where then this or the VT50 appear to be big hitters.

At this point in time, with the 24FPS issue/IPS grey blacks (hardware) I really don't think this flagship is of value compared to the competition.

Nice work Sticky and all.

[EmJay]

All of this has just put my mind firmly back onto the flagship Samsungs, and yes I know they're not perfect either but they're certainly better than most of this range.

LG's customer support appears to be nothing short of insulting, and with prices from £1500 to £3000 who wants to deal with a company that doesn't care about quality control and isn't remotely forthcoming with information on what is causing these epic failures.

PS: Reason for choosing the Samsung ES series is PURELY down to the lack of physical space and the fact these also have an almost bezel free design. I don't care about gesture and voice control, I don't even care about "Smart" as I use a HTPC for everything anyway, but I do care about a quality picture.