[rotter82]

thought it was just me till i saw this thread-Just had a long convo with an Indian lady .very polite, not helpful.

[Fireflye]

Just seen this thread so adding my £0.02

LD790, wired ethernet, Netgear DG834 and I'll let you guess which ISP.

Everything ok for 10 mins, then buffering every few seconds. No problems on my laptop.

Can't wait for my contract to be up, then I'm off to Sky broadband.

[General Waste]

Please Fireflye and rotter82 you need to add your problems over on to the talktalk forum where they have set up a sticky to collect info on this. It is getting noticed. Forum here.
rotter82 - never phone talktalk, just use their forum which is run by proper talktalk tec guys and gals who get things done.
As well as the sticky about this problem you need to add your problem on to the Broadband support section where it will be answered by talktalk staff (UK) after a few days -do not add to your post as that will push it down the list for an answer.

Also its confirmed its not just our LGs someone on there has a Sony

[matty72]

Does anyone know if the Sony and LG iPlayer software is the same or based on the same platform

[tea_bag]

Originally Posted by matty72

Does anyone know if the Sony and LG iPlayer software is the same or based on the same platform

I have a LG LW650T and a Sony Home cinema with Iplayer, the Iplayer looks excatly the same and both funtion in the same way.
Don't have a problem with either - not with talktalk.

[goodegg]

Just to confuse the issue
Got 550T
Got Tiscali(taken over by TalkTalk)
Got Belkin N600DB Modem
Got no probs at all with buffering

[wad]

are those with issues using talktalks own router hub? if so try a 3rd party one none huawei chipset.

[General Waste]

Just saw these two posts on the talktalk forum

It may well be tv related but only if you also have talktalk here we have a sony blur ray smart that has problems on talktalk but not virgin
Here is the post from the iplayer sticky
Here are my dets1 TalkTalk package type :LLU (adsl) 2)
Router/Modem type and firmware huawei hg5323)
Download speed on TT speedtester: 12mbps4)
Equipment on which you have the issue Sony BDP370 Bluray player5)
Wired or wireless: Wired6)
BRIEF description of issue: since the first week of March2012 the bbc iplayer plays fine for 10mins and then freezes, buffers for a mintue, freezes again forever. Never encounterd this problem before. "Tested Sony player at parents home and BBc iplayer works fine on a Virgin line." So its NOT the sony player

.--------------------------------------------------------------------------------

Also if you look at the iplayer sticky everyone had the problem at the same time.I have just come across this post about torrent http://talktalkmembers.com/forums/sh...ad.php?t=59135 This post was started at the same time as people report their bbc iplayer problems. Is the bbc streem being mistaken for a torrent after 10 mins of play

[phinw]

Hi,

TalkTalk support have confirmed (via my support thread) that they are now investigating this issue. Hopefully it will be a positive outcome. I'd encourage anyone with the issue to still log it in this sticky until they come back with solution or at least a position on if the fault is caused by the talktalk network.

Phin

[General Waste]

Yep I too have the same answer on the talktalk forum.
Everyone needs to add their info as phinw says otherwise it may get pushed to one side.
Apart from our issues the talktalk forum is by far the best place if you have any talktalk problems.

One of the frustrating things is that lg do not support the player as it is a 3rd party app. --Fine so dont advertise the iplayer on the box.

Here is my responce from LG

As the BBC Iplayer App is 3rd party software we are unable to offer support on the product im afraid, I would recommend contact BBC Iplayer support.

We hope this helps, should you require further assistance please do not hesitate to ask, you can contact us on the number below, via email or through our live chat facility Monday - Friday, 9am - 6pm.

Best regards,

James

LG Electronics UK Helpdesk
----------------------------------
LG Customer Services
UK: 0844 847 5454 Ireland: 0818 27 6954
Mon-Fri 8am-8pm, Sat 9am-6pm, Sun 11am-5pm

[phinw]

Yes, I had the same reply from LG. It is a frustrating cop-out because they seem to be dodging the bullet on the basis this is a 3rd party app installed by the user. In reality it is a 3rd party app put on the tv by the manufacturer that cannot be updated by the user, only by LG themselves. They should at the very least show some interest in that fact that a feature they have used to market a product (which is still on sale) is now broken.

[General Waste]

Here also is my reply (2nd one ) from BBC

Thank you for contacting the BBC iPlayer Support Team.

We understand that you are having trouble watching programmes on BBC iPlayer due to buffering.

We are not aware of any problems at our end that might cause this and would suggest you make sure you have a direct internet connection rather than wifi.

You should also try resetting all your equipment including the router by switching off for a few minutes before switching back on.

If this doesn’t help then please let us know the details of the model of your television or Blu ray device so we can investigate further.

Once again, thank you for contacting us.

Kind Regards

David Glenday
BBC Audience Services
BBC iPlayer - iPlayer TV Home

NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.

What a waste of time as I did say it was wired and what equipment I was useing

[General Waste]

Looks like we may getting some where as this issue is now on the BBC iplayer help site. Lets hope this can get sorted thanks to all on here who would not let it go.
Talktalk are also looking into it, lets hope that it is not an LG issue otherwise we are stuffed

[General Waste]

I now have this from BBC

Thank you for contacting the BBC iPlayer Support Team.
I understand that you’ve been experiencing difficulties with the playback of the BBC iPlayer service on your LG television.

There’s an FAQ available, that may be able to assist you further, and you can access it at:

BBC iPlayer - Help - LG Smart TVs

I also acknowledge that you feel quite strongly about this issue and I'd like to assure you that I've fully registered your concerns. This will be included on feedback reports that are available to personnel responsible for maintaining and improving the BBC iPlayer service.

These reports are viewed as important documents that can help shape decisions on future aspects of BBC iPlayer.

Once again, thanks for taking the time to contact us.

Kind Regards

Philip Young
BBC Audience Services

[matty72]

Well the FAQ gives little help at the moment, just a little bit of hope that the BBC are investigating - all gone a bit quiet on this and other forums - guess everyone is awaiting a response from the BBC and TalkTalk - hopefully we will have some positive news soon as I would like to get this working.

I have started to look at alternatives for getting iplayer through the TV, a cheap option is this set top box sold by Play, the i-Can Easy HD 2851T for £30

I have also thought about waiting for the You View boxes to become available.

[General Waste]

Yep just waiting now , but we do now have some positive responce at last see here OCE Stephen

[General Waste]

This is now getting daft and has been going on for far too long

[matty72]

As time goes by, more people will gradually drift to other devices to watch iPlayer on their tv's, this problem will be forgotten about. This will suit TT,BBC and LG as they will not have to deal with it. I honestly don't believe this has been taken seriously by these organisations, I am sure the solution would be relatively simply but I fear the issue will be sitting in some technicians in tray with more perceived pressing actions being dealt with than this. I hope it will get sorted out but everyone on this thread will eventually move to some other technology to watch iPlayer.

[tea_bag]

Have a look at post #4 on this thread

looks like they maybe working on it for you lot ?????

[General Waste]

Thanks for that ---well spotted

[General Waste]

The talktalk forum collecting info sticky on this is getting quite a lot of entry's now --- please join the talktalk forum and add your info to the sticky (only if you have tt as your isp though as no other isp has this problem) -- I think talktalk systems wrongly "sees" the iplayer as some sort of file share and cuts the bandwidth causing the iplayer to buffer as it can no longer keep up with you watching

[bacoms]

Originally Posted by General Waste

The talktalk forum collecting info sticky on this is getting quite a lot of entry's now --- please join the talktalk forum and add your info to the sticky

Done

Originally Posted by General Waste

I think talktalk systems wrongly "sees" the iplayer as some sort of file share and cuts the bandwidth causing the iplayer to buffer as it can no longer keep up with you watching

You could be right but for this to be the case, I think TT would need to be able to detect a difference between an iPlayer program being streamed to TVs (LG 42LE5900 and LG 32LE5900 in my case) on a home network, on which the 'buffering' problem is experienced, and one being streamed to a PC on the same home network which, in my experience, streams fine.

Perhaps someone who knows much more about this than I do would like to comment?

[General Waste]

Maybe as the tv has a small amount of memory against that of a pc it has to download faster to keep up with the viewing and triggers talktalks throttling

[bacoms]

Originally Posted by General Waste

Maybe as the tv has a small amount of memory against that of a pc it has to download faster to keep up with the viewing and triggers talktalks throttling

I don't think it's a case of the TV having to download faster. Rather, if the streamed packets are arriving faster than the TV can handle, I would have thought it would have to send back to the streamer at BBC iPlayer a request to 'slow down'. If the streamer ignores these requests and keeps streaming at the same rate, perhaps TT's kit is detecting the high rate of these 'slowdown requests' as a problem and throttling the line.

If something like this is the case, and as the problem seems specific to TT, I would have thought the quick solution would be for TT to either stop throttling the line or throttle it gradually until the rate of these 'slow down' requests diminishing significantly. However the long-term solution would be for the streamer to respond to the 'slow down' requests by tuning the rate of streaming to fit the current conditions.

[highlighted]

dont think its just a T T problem, we had the iplayer but it was buffering & now since a software upgrade just says coming soon & we are with BT Regards

[bacoms]

Originally Posted by highlighted

dont think its just a T T problem, we had the iplayer but it was buffering & now since a software upgrade just says coming soon & we are with BT Regards

You're right. An internet search shows that many users on other ISPs are experiencing this problem.

You say a software upgrade is coming soon but don't say to what. Is this an upgrade to the software in your TV (what make and model do you have with this problem?) or to BBC iPlayer?

[LGFan]

with 5.12.02 i tested BBC iPlayer and seen Dr.Who for now, works quite fine again. at least this release got it working again. and even DLNA seems to be active all the time now

but seems not many can download the update yet. but worth waiting for just for those 2 topics alone, if i am right on both counts here.

[buffers]

So what's all this about a new version? How do you check what version you already have? Are you talking about NetCast or iPlayer on NetCast?


I'm:

• Talk Talk
• Wired Connection
• LG TV
• Unwatchable after a short period on TV, Works ok on pc. Grrrrr!

[bacoms]

Originally Posted by buffers

How do you check what version you already have?

On my LG TVs (xxLE5900), using the remote, press Menu then the Red button (Customer Support), tick Software Update then OK. This will tell you what software level is currently loaded and give you an option to check for updates. Hope this helps.

I noticed yesterday on Televisions: Compare LG TVs and HD Televisions | LG UK (you may have to register) that the latest level for my TVs is 03.21.62 released 05/02/2012) whereas my TVs were on 03.20.89. Have now updated both (read the Software Upgrade Guide) to the latest level but the buffering problem persists.

When will they ever get this fixed?

[LGFan]

Originally Posted by buffers

So what's all this about a new version? How do you check what version you already have? Are you talking about NetCast or iPlayer on NetCast?



I'm:

• Talk Talk
• Wired Connection
• LG TV
• Unwatchable after a short period on TV, Works ok on pc. Grrrrr!

BBC iPlayer is 1.0002
netcast platform 0.0.0006
netcast version 1.0007

and yes, my tv is in engineering mode.