Simon33434
Standard Member
Update for my situation:
D&G have arranged for the repair company to replace my screen at my home on thursday. I asked the repair company how much it was costing and they told me £541. I phoned D&G to see if I could add £60 and replace the tv with a new one @£599. They said they weren't prepared to do this as they were getting the parts cheaper as they mass order, so I asked how much they were paying for the whole job so I could calculate how much I would have to add to get a new set but they didn't want to know and wouldn't tell me how much. It seems very unprofessional and unreasonable to me not to at least offer me the same amount of money that they would be paying out! and to have something as big as a screen fitted at the costumers home seems crazy, I mean what next, the NHS doing open heart surgery at the patients home. My 2 biggest concerns are that they give me a second hand or a non original part or a part from and inferior tv that fits. I'm also concerned that if the screen has failed once what's to say it won't again in 18 months time when it's out of guarentee. We bought this tv for£1400 with the idea for keeping it for 10 years or more! Anyway I hope our tv repair guy is good but I'm not opptimistic.
D&G have arranged for the repair company to replace my screen at my home on thursday. I asked the repair company how much it was costing and they told me £541. I phoned D&G to see if I could add £60 and replace the tv with a new one @£599. They said they weren't prepared to do this as they were getting the parts cheaper as they mass order, so I asked how much they were paying for the whole job so I could calculate how much I would have to add to get a new set but they didn't want to know and wouldn't tell me how much. It seems very unprofessional and unreasonable to me not to at least offer me the same amount of money that they would be paying out! and to have something as big as a screen fitted at the costumers home seems crazy, I mean what next, the NHS doing open heart surgery at the patients home. My 2 biggest concerns are that they give me a second hand or a non original part or a part from and inferior tv that fits. I'm also concerned that if the screen has failed once what's to say it won't again in 18 months time when it's out of guarentee. We bought this tv for£1400 with the idea for keeping it for 10 years or more! Anyway I hope our tv repair guy is good but I'm not opptimistic.