John Lewis Pricematch Table *Part 2*

[RottenFox]

This thread is a continuation of the existing thread, linked to, here :

http://www.avforums.com/forums/lcd-t...tch-table.html


From Original Thread, credits to Dominica :


Please could everyone post the following info:

panel bought
JohnLewis branch used
store used for pricematch
price paid

Hopefully anyone can just print out the thread below and highlight their preferred option then hand it over to the nice friendly staff at JohnLewis

[PsyVision]

Can someone explain to me why JL Glasgow say you'll receive a call within 48-hrs and then after nothing tell me that I am to expect a letter and that if it's not arrived yet it should be there soon?

Maybe its because theyre annoyed that people are paying more than £300 less than the sky high prices they advertise for their TVs.

[tereu5]

Originally Posted by PsyVision

Can someone explain to me why JL Glasgow say you'll receive a call within 48-hrs and then after nothing tell me that I am to expect a letter and that if it's not arrived yet it should be there soon?

Maybe its because theyre annoyed that people are paying more than £300 less than the sky high prices they advertise for their TVs.

From online enq. I had automated answer - we will answer within 5 working days, When I phone them - 48H, and finaly thet rang me the day after :> and now I am waiting for my telly to be delivered

[PsyVision]

Well I got home from work and have my letter from JL.

They have price matched the LE46A686 advertised on their website at £1,270 with RW who sell it (online) at £949.99 yet JL have quoted me £1,049.00. At that price I can spend an extra £20 at RW and get a free Blu-Ray player?!?!

Do RW sell things for an extra £100 in store or have JL messed something up? The TV hasn't sudenly dropped in price today because I've had my eye on it for a week and its been at that price the whole time.

If I order from RW direct, I get 5 years free warranty, the same as JL so whats stopping me just ordering from RW? Do they not ship to southern England people?

[mattrixdesign2]

Just a post to say I was disspointed with trying to get JL to price match the Sony Centre (Trafford Centre) - this was in store. When I asked the guy he said he would speak to the manager, came back, he said I would have to buy the TV and BD player at their list price, and they would then investigate and refund me a few weekd down the line. Which IMO is total nonsense and a very dubious thing to promise.

Its not like they were price matching an online store, it was another retailer on the same site.

Any how credit to the Sony centre, that were very organised, chucked in the some free BDs (on my request) - AND a 5yr gurantee was included in the price. Great customer service!

FYI - this is the 2nd time I have had a poor experince at JL, the last time was when I took my Dad to look at Satnavs, and they couldn't demo any as all the batteries were flat!!!

[pteron]

First post!

Sony 40W4000
John Lewis Cribbs Causeway
Richer Sounds Bristol
£679.95 including 5 yr warranty, free delivery and free Sony 890 DVDR/HDD box.

I have to say, excellent customer service team at Cribbs. Pleasure to deal with.

[Badgerpoo]

Wow great deal, can I ask what you needed to do to get this deal? I presume you just told them about the offer then they price matched it for you?

[thecremeegg]

Originally Posted by pteron

First post!

Sony 40W4000
John Lewis Cribbs Causeway
Richer Sounds Bristol
£679.95 including 5 yr warranty, free delivery and free Sony 890 DVDR/HDD box.

I have to say, excellent customer service team at Cribbs. Pleasure to deal with.

Ooo I live nearish to cribbs, and thats the TV i've been looking at! How'd you go about getting the price match?

[Badgerpoo]

Just went into the Richer Sounds and they just had the plain TV for £680. I asked if there was a combo deal with a HDD recorder and he hadn't heard of one...

[THFC]

Originally Posted by Badgerpoo

Just went into the Richer Sounds and they just had the plain TV for £680. I asked if there was a combo deal with a HDD recorder and he hadn't heard of one...

The combo deal is on John Lewis from what i can see

They throw the Hdd recorder in free

Buy Sony Bravia KDL40W4000 LCD HD Ready 1080p Digital Television, 40 Inch with FREE DVD/HDD Digital Box online at JohnLewis.com

If they match Richer on the Tv and throw in the Hdd too it's a bargain.

Although why they would do this as it's not like for like but obviously they have

[pteron]

If you check the John Lewis site, the DVD/HDD, delivery and warranty are all free, so I called and asked them to price match the Richer Sounds price on the TV, which they did without question and then asked if the DVD/HDD could be included as it was free, to which they replied "of course - it's free".

Otherwise, they could be taken to task by the trading standards guys as free would not have meant free!

As I said, there are a couple of excellent customer services people on the phone at JL Cribbs and they will be getting all of my business in future.

Once my package is delivered tomorrow, I'll be happy to give names and my undersell reference number by PM if anyone can't get the deal themselves.

[THFC]

Well done

[muff]

I have just tried ordering the Sony KDL40W4000 from JL in Birmingham, only to be fobbed off with them saying they would need to add 10% of the Richer Sounds price of £679-95 to the price to cover the 5 year warranty, making £747 with no mention of the DVD/HDD

any idea of how I should respond when they get round to phoning me back?

never done this pricematch before,

[eldudereno]

Never heard that before, if you're doing it all by phone and getting delivery, just try another branch or ring them up again and you might speak to someone else.

[pteron]

Originally Posted by muff

I have just tried ordering the Sony KDL40W4000 from JL in Birmingham, only to be fobbed off with them saying they would need to add 10% of the Richer Sounds price of £679-95 to the price to cover the 5 year warranty, making £747 with no mention of the DVD/HDD

any idea of how I should respond when they get round to phoning me back?

never done this pricematch before,

They can't do that - they say the warranty is free. I've PMd you my undersales number which should guarantee the price with warranty, you should quote the JL.com deal to get the DVD/HDD.

You could try getting it from Cribbs...