[Giraffe76]

Hi all,

Ive got some friends who are currrently with sky for their phone and broadband but the problem they are having is that they are using an old NTL phone line which is rubbish quality and are lucky if they get 1MB speed, if sky change the phone line they will be charged somewhere in the region of £150.

They have contacted TALK TALK and are seriously thinking about changing to them as they have said they will change the line for free if they go with them.
All the information i've heard about talk talk is that they have rubbish cutomer service and their product isnt good either... Is this still the case?

Could my friends change to any other ISP and get them to change the phone line for free?

Any information would be much appreciated

Kind regards

[wezzywebb]

Originally Posted by Giraffe76

Hi all,

Ive got some friends who are currrently with sky for their phone and broadband but the problem they are having is that they are using an old NTL phone line which is rubbish quality and are lucky if they get 1MB speed, if sky change the phone line they will be charged somewhere in the region of £150.

They have contacted TALK TALK and are seriously thinking about changing to them as they have said they will change the line for free if they go with them.
All the information i've heard about talk talk is that they have rubbish cutomer service and their product isnt good either... Is this still the case?

Could my friends change to any other ISP and get them to change the phone line for free?

Any information would be much appreciated

Kind regards

hi ,in my experience ,theres nothing wrong with the talktalk product ,in fact i rate it better than sky for broadband due to sky using MER on there routers(loosing the ability to use your own router)HOWEVER talktalk customer service is diabolical,so bad that i resorted to emailing dido hardings office to get a complaint resolved(in fairness after this email ,i received a call from a very nice lady who sorted the mess out the following day,and placed a substantial credit on my account,and gave me her direct telephone number for future use) so all in all product wise talktalk is fine,customer service is a joke

[maf1970]

Get the offer in writing from Talk Talk before accepting it.

When choosing your supplier you need to take into consideration what their customer service is like if you have a problem. This is where Talk Talk are let down MASSIVELY. Diabolical is a polite way to describe it. A couple of sentences with lots of 4 letter swear words would be more appropriate. To make clear how bad they really are - In the UK Talk Talk have the most complained about Customers Services by a mile.

[whatsupdoc]

Been with them for four years.

I've had a few line faults during that time and it's always been fixed within a few hours. The problem with customer service is mainly down to them having to follow a script.

Calling the automated line is preferable.
.

[cruiser27]

i'm seriously considering changing to them myself. they are the only LLU on my exchange so it's BT (who i'm with) or talk talk, and that's it!

i have a friend who is with them in the next town and i have never heard them say their line was down or had no internet.

i get about 13mps with BT, but i assume as it's LLU with talk talk i should get about the same? no limiting by BT?

anyway, cost: paying nearly £30pm with BT with 40gb download limit.
compare that to talk talk, unlimited and under £20pm...

i think i'll be taking the chance to be honest unless BT pull something special out to keep me

[spyder viewer]

I used to be with TT. Had no problem with them ever over 4 years. Only ever got 6mB download speed though. Now with Orange: same speed but cheaper.

[w3dal]

no issues in the last 6 months. their online support forum is awesome and is the best way to get issues resolved than phoning CS.

i have no reason to change ISP's

Dal

[theronkinator]

Been with them from 2005 - 2011 at one address (21.5mbps), 2008 - Present at another (17.8mbps), fantastic ISP, never had any problems at all and can't see me ever leaving them. Also got 3 sets of friends and two sets of grandparents with them as well, none of them have had any problems either.

I'll admit if you have issues the phone support is bad, but that's the same with most companies now (I've found Virgin Media and Sky to be just as bad). However unlike the others talk talks forum is great and they've always sorted everything quickly on there (not problems, just requests like profile changes etc.).

[cruiser27]

realised the other day that i paid line rental saver in feb for 12 months and it's non refundable, so i was set to lose about £60 if i cancelled.

called BT and got my broadband changed to unlimited usage for £13,25. speeds stays around 14mb. (12month contract)


i'll revert back to normal line rental in feb. i won't be doing line rental saver again, i'll just pay the higher rate until aug 2013, then it's bye bye BT

[k17chy]

we have been with talk talk for a year and a half now and no problems, touch wood.

[STdrez625]

TAlktalk is OK .. never had too many problems with them. yes their Customer servixce is quite rubbish but then I think thats true iof all ISP's Banks etc. I use them from a historical POV as a triple play customer. I like their Tv service, works well but the internet could be faster both up and down. They will throttle you if you download a lot during peak times. I'm tempted by Sky but the cost after the first year would be at least 50+% greater.

[whatsupdoc]

Originally Posted by STdrez625

I'm tempted by Sky

Happened to me once. Then I thought of Murdoch.
.
.

[Goooner]

No problems with SKy for me, brilliant service.

TalkTalk on the other hand after my experiences with them, I'd go without internet completely if they were my only choice

[Lerxst]

There's one thing you need to consider when thinking about going to TalkTalk and that is the fact that all their UK 1st/2nd line support staff have recently been laid off and the services are being moved to India. So be warned buying a "cheap" service will cost your dear in the long run!!!

[lancguy]

you not asked if sky can do a monthly payment to pay off the line

[colonelblighty]

I've just taken the plunge and signed for talktalk as they've recently installed their llu kit about local rural exchange. Paid for the line rental upfront and was swayed with the £70 topcashback, £60 lovefilm credit & £25 shopping voucher. Fingers crossed firmly now

[biagio1]

I've had the misfortune of phoning their (offshore) customer services once and it was not a pleasant experience - when communicating with the other person is hard work it does not bode well. Think I'll take a tip from previous post and check out an on-line forum. My current problem is trying to register for on-line billing but when I log-on to my account I have "no package" and am unable to do this - anyone have any ideas how to sort this ?
Pete

[w3dal]

Originally Posted by biagio1

I've had the misfortune of phoning their (offshore) customer services once and it was not a pleasant experience - when communicating with the other person is hard work it does not bode well. Think I'll take a tip from previous post and check out an on-line forum. My current problem is trying to register for on-line billing but when I log-on to my account I have "no package" and am unable to do this - anyone have any ideas how to sort this ?
Pete

join the members forum and then log a call there with the issue.

it will get resolved alot quicker

The TalkTalk Members Forums

[colonelblighty]

Switched over today without a hitch so no complaints so far. Speed is synching at about the same as on adsl max at around 6 meg but looking at the snr of 12 on the router stats there is room for improvement

[w3dal]

Originally Posted by colonelblighty

Switched over today without a hitch so no complaints so far. Speed is synching at about the same as on adsl max at around 6 meg but looking at the snr of 12 on the router stats there is room for improvement

Give it a few days to settle and then hit the members forum and ask for a profile change

[colonelblighty]

Originally Posted by w3dal

Give it a few days to settle and then hit the members forum and ask for a profile change

That's exactly what I plan to do, I used to have a snr of around 4-6 stable but drops of an evening to about 3 when it can become unstable.

[RobH1]

Been with Tiscali/Talk Talk for eight years now, had few issues but promptly sorted whether I used the helpline or the forums.
On 23/8 the ageing router failed, I rang the helpline, they checked the line and had me do a few checks to confirm router failure. They passed me over to customer service and they sent me the latest Huawei router free of charge. I received this on the 28th. and considering this was the Bank Holiday weekend I would say that the service was brilliant.
I have the plus package and pay annual line rental,very good value and my call to the technicians was free.
I hope this helps prospective customers.

[colonelblighty]

Talktalk have altered my profile to 6db and synching at 8.eg now, also got code for £60 of lovefilm credit so happy today with talktalk

[RobH1]

Have been monitoring download speeds now that the new router has settled in. There has been a 40% increase and now regularly seeing over 13Mb/s.

[RobH1]

Now around 14.5 Mb/s for the past couple of days.

[colonelblighty]

Originally Posted by RobH1

Now around 14.5 Mb/s for the past couple of days.

Think I'll only ever dream of such high speeds as our exchange is a rural one and I live a couple of miles from it. Do you use the provided router or a different one?

On another note the £25 shop to vouchers turned up today

[Herbiefish]

Originally Posted by colonelblighty

Think I'll only ever dream of such high speeds as our exchange is a rural one and I live a couple of miles from it. Do you use the provided router or a different one?

On another note the £25 shop to vouchers turned up today

I live in a rural area and a couple I miles from the exchange. Used to get terrible speeds but now talk talk have their own equipment in the exchange I am getting a steady 13mbps

[colonelblighty]

According to my netgear router I have an attenuation of 41db and I'm synching on the 9db profile at about 6879 at the moment, the talktalk router reports attenuation of around 48db so not sure which one is correct though I suspect the netgear as I had a billion 7800n that said 41db.

I was on the 6db for a couple of days at just over 8meg but I always get really bad snr drops of a night so at least on the 9db profile the connection stays stable.

[BluWarfareHD09]

I'm with BT and get around 11.1mb, my friend about a 10minute walk is with talktalk gets 1.34mb. But I am myself considering switching to sky as BT's prices are crazy, £29 something for phone and unlimited calls(£26 without unlimited calls), unlimited broadband, then the £120 for line rental save. Whereas sky are offering my unlimited broadband and phone(only evening and weekend), caller ID and something else,plus our current sky package for about £86(I can't remember the exact number, but can't be bother to get up and get the note pad from down stairs).

The only thing holding me back is the fact that on there speed checker it says I will only get around 4-9.6Mb(when I looked up on uswitch it said the average for my area was only actually 8.9Mb with 0.8Mb upload) were with BT I get 11.1Mb and 0.9Mb upload

[RobH1]

Originally Posted by colonelblighty

Think I'll only ever dream of such high speeds as our exchange is a rural one and I live a couple of miles from it. Do you use the provided router or a different one?

On another note the £25 shop to vouchers turned up today

Check my post #22 in this thread.