[ColdKilla]

Any news on when CS are likely to have stock to do business upgrades?

Mark

[No1Joker]

Just a suggestion which helped me get my upgrade...

I have a staff discount on my O2 account and i went to a franchise store who said they couldn't do the upgrade through their system (plus there was another O2 cock up - but anyhoo)

What i did was phone customer services and i was lucky enough to get someone in the upgrades team that is authorised to do business and staff upgrades, ask them nicely if you can have their ext number and get the store to phone them to process the upgrade.

It might take a bit of leg work, but it'll be damn quicker than waiting for stocks to arrive. If you know a store with stocks that is...

[ColdKilla]

I have actually tried that twice - for some reason I dont even come up on their gateway system, so the store claim they cannot process anything!

[No1Joker]

Is Gateway the O2 customer database?

I know the store said i wasn't eligibile for an upgrade even thou customer services said i could. It turns out my details were not transferred over correctly and it reset the start of my contract on the new system.

So they've had problems recently.

I wish you good luck, it sounds like you've spent enough time talking to O2 for me to suggest anything obvious.

When i've had problems with BT (a bit off topic) in the past, i have been known to just keep asking for each person's manager until you reach someone who knows what they are doing. Too many cheap summer interns at the mo.