[nigelbb]

Originally Posted by Matt_C

But I get it, OCD is a trendy thing to say....

just like having ADD caused you to drop the phone in the first place

[gerbilly]

Originally Posted by Dazo

Just to be clear I am not judging the OP and have no issue with him getting a replacement. However call me a cynic but why on earth would you be willing to pay for a replacement for a in warranty iPhone if you were having genuine problems with it ? Apple have a fantastic customer service record and if your phone is faulty they will replace it without problem.

Everything I said is genuine, I was having issues with dropped calls, having to make calls 2 or 3 times before I got through and also battery issues. I got rid of the battery issue after the first visit when I did a restore as new when I got home. The first guy said he couldn't replace it unless I paid.
I came home and as stated did a restore, however I was still having issues with having to make calls 2 or 3 times before I got through. I then made another appnt with the apple store and explained all the same things again and also how I dropped the phone. The tone of the guy was totally different and I said to him what could he do and I was willing to pay for a replacement if I had to.
He said I wouldn't need to and got me to sign for a replacement and there would be no charge.


I think if I was lying I would come up with a better excuse than what the truth was.

[PU6HY]

Originally Posted by gerbilly

Everything I said is genuine, I was having issues with dropped calls, having to make calls 2 or 3 times before I got through and also battery issues. I got rid of the battery issue after the first visit when I did a restore as new when I got home. The first guy said he couldn't replace it unless I paid.
I came home and as stated did a restore, however I was still having issues with having to make calls 2 or 3 times before I got through. I then made another appnt with the apple store and explained all the same things again and also how I dropped the phone. The tone of the guy was totally different and I said to him what could he do and I was willing to pay for a replacement if I had to.
He said I wouldn't need to and got me to sign for a replacement and there would be no charge.

I think if I was lying I would come up with a better excuse than what the truth was.

Why do you care what people think? Some people just getting on their soap boxes with their whiter than white ideals. Nobody is perfect so I wouldn't even listen to some of them trying to guilt trip you. You've done nothing wrong in my eyes pal. You took a chance after they said no the first time and got your replacement. The phone cost a bomb and it was in warranty. You explained the situation and they swapped it. Enjoy your phone.

[gerbilly]

Originally Posted by PU6HY

Why do you care what people think? Some people just getting on their soap boxes with their whiter than white ideals. Nobody is perfect so I wouldn't even listen to some of them trying to guilt trip you. You've done nothing wrong in my eyes pal. You took a chance after they said no the first time and got your replacement. The phone cost a bomb and it was in warranty. You explained the situation and they swapped it. Enjoy your phone.

I will

although i will feel better once i have my screen protector on

[Dazo]

Originally Posted by gerbilly

Everything I said is genuine, I was having issues with dropped calls, having to make calls 2 or 3 times before I got through and also battery issues. I got rid of the battery issue after the first visit when I did a restore as new when I got home. The first guy said he couldn't replace it unless I paid.
I came home and as stated did a restore, however I was still having issues with having to make calls 2 or 3 times before I got through. I then made another appnt with the apple store and explained all the same things again and also how I dropped the phone. The tone of the guy was totally different and I said to him what could he do and I was willing to pay for a replacement if I had to.
He said I wouldn't need to and got me to sign for a replacement and there would be no charge.


I think if I was lying I would come up with a better excuse than what the truth was.

That is exactly what I thought. You got the phone exchanged because of the other issues not because you were willing to pay for the scratch. The phone was in warranty and appeared faulty, apple done what you would expect them to do.


Not a soap box in sight.

[nigelbb]

Apple cannot refuse a legitimate warranty claim just because the phone has a cosmetic defect. Their method of handling warranty claims is to swap the defective phone for a reconditioned one & then return the duff one to a repair centre to be refurbished. They could hardly oblige you to pay for a replacement phone when the cosmetic defect isn't affecting the operation of the phone.

[PU6HY]

Originally Posted by Dazo

That is exactly what I thought. You got the phone exchanged because of the other issues not because you were willing to pay for the scratch. The phone was in warranty and appeared faulty, apple done what you would expect them to do.


Not a soap box in sight.

Well maybe there were soapboxes in sight as I've read this thread and pretty sure somebody did question his honesty. Posts have been removed btw.

My point was you have fuddy duddy goodie two shoes popping up and I don't believe they have never told a white lie in their life.
I'm not saying the OP has lied. I believe what he says and I'm glad he got a replacement out of it.

[Desmo]

Just to jump on the end of this thread, will apple do the £139 swap if glass is totally smashed or does that just cover light scratches?

[PU6HY]

Originally Posted by Desmo

Just to jump on the end of this thread, will apple do the £139 swap if glass is totally smashed or does that just cover light scratches?

Think they will fella

[Desmo]

Cool. Friend of mine has just totally mashed the back of her phone.

[PU6HY]

Originally Posted by Desmo

Cool. Friend of mine has just totally mashed the back of her phone.

I only paid about £30 for the back glass when I had mine replaced. Seems its cheaper. Well it was for me anyway.

[dr no]

Just dropped my phone from half a metre in car park while getting out the car. Big crack in the rear glass within a Desmay case.

How much will they charge for the back glass? Is that £30 a standard charge for the back?

So much for the Desmay cases protection and iPhone design!

[poppitypop]

I managed to get a free out of warranty replacement from apple for my iphone 4 this week. It really depends how you deal with them on the phone.

[Sartios]

Oh the joys of having a phone that's completely covered in glass.