[dalepearson]

I got a new iPhone4 yesterday, and this is my first iPhone.
When I go into the voice mail section it keeps on asking me to Set Up.

For some reason it keeps forgetting the settings, I have tried enabling and disabling voice mail, but no joy.

Anyone else having this issue? Any ideas?

Thanks in advance.

[g852]

I set mine up yesterday, and today when I got a vm, i had to re-set it up again. Just checked now and it's asking to set up again! So I will...Hoping it's just network usage causing issues - either way it's gotta be an o2 thing...not the phone! (I hope)

[Trune]

have you phoned 901? when you do it should let u all set it up, this fixed my girlfriends 3g when that kept playing around.

[g852]

worth a try if it happens again...Thanks!

[dalepearson]

I have called 901, cant seem to find any options for visual voice mail settings.

[saleshark]

Has anyone managed to resolve this issue?

[dalepearson]

not yet.
I spoke to O2 iPhone support, and they suggest the handset might be faulty.
I am not convinced, its either software related or a problem at O2's end.

I am going to give it till next week, when things settle down, and see what happens then.

[Dave]

I'm having the same issues.

[DarkEntity]

Setup of an option would suggest Phone. If it were saving the settings and not working then id think service provider.

[Trune]

I'm on iPhone at moment but can't check.
But I'd recommend disabling voicemail (1760 I think)
Dialing 901 and setting a password if you have not already.
Text state or skate (you'll have to use google to check this ) to an o2 number.
Then enable voicemail 1750 I think.

You can try leaving out the state bit I didn't need to do it.

[ripkord]

same issue here

[is1111]

I've got same issue. Came on here hoping for a solution.
it is pretty annoying having to setup everytime you go to visual voicemail

[dalepearson]

Hopefully one of us will find the answer and can share it with the rest of us.

[ripkord]

I just called o2, spoke to one of the iphone team - he told me to dial ##002# to reset all the settings network side (or something) then reset network setting on the phone (via options and general). Phone reboots automatically - dial 1750 to turn on VVM - he then sent me a test message - VVM working at O2's side so problem is with iOS. Every time the Phone 'app' is killed it forgets the setup.

THE ABOVE STEPS DID NOT CHANGE THIS

The guy suggested that I do a backup and then a complete erase / restore.

I have just done this - in the middle of the restore now but I checked the VVM (just before I started restoring) by killing the Phone 'app' and it appears to have fixed it - whether or not it remains fixed after the restore is another question - might have to go through the initial setup etc again.

Hope this helps.

Edit - restoring seemed to break it again...

Setting up again from the start without restore (or o2 carrier update) to see if that fixes it.

Ok full erase and starting again from scratch fixed it for me.

[hybridtheory]

Originally Posted by ripkord

I just called o2, spoke to one of the iphone team - he told me to dial ##002# to reset all the settings network side (or something) then reset network setting on the phone (via options and general). Phone reboots automatically - dial 1750 to turn on VVM - he then sent me a test message - VVM working at O2's side so problem is with iOS. Every time the Phone 'app' is killed it forgets the setup.

THE ABOVE STEPS DID NOT CHANGE THIS

The guy suggested that I do a backup and then a complete erase / restore.

I have just done this - in the middle of the restore now but I checked the VVM (just before I started restoring) by killing the Phone 'app' and it appears to have fixed it - whether or not it remains fixed after the restore is another question - might have to go through the initial setup etc again.

Hope this helps.

Edit - restoring seemed to break it again...

Setting up again from the start without restore (or o2 carrier update) to see if that fixes it.

Ok full erase and starting again from scratch fixed it for me.

Hi

Full erase, is that via the iPhone or iTunes? I will give this ago tomorrow when my old number transfers over to my iPhone 4. When u fone o2 customer services, is there an option for the iPhone team or do u have to ask to be transferred to them?

Thanks

Baz

[ripkord]

there is an option but I cant remember it, to be honest i think that part was irellevant

[dalepearson]

Anyone got details for this FULL ERASE process?

Thanks advance.

[ripkord]

settings, general, reset, erase all content and settings

hth

[amcluesent]

I'm being driven mad by inability to get VisualVoicemail on my 3GS. Basically

3GS bought on PAYG ages ago
Used with standard o2 contract SIM I've had for years
Jailbroken with Spirit
Have now added iPhone bolt-on to my contract and got confirmation from 02 it's been done.

Blasted thing simply refuses to offer VV, always simply dialing 901.

Done -

Synced to iTunes 9.2
Called ##002#
1760 then 1750
Reset network information in the iPhone (don't want a full reset due to jb)
Left myself a message

The best I've seen is a '+1'' badge appear on the phone icon, but voicemail still goes to 901.

I'm starting to think I need a new SIM, as I tried another o2 SIM issued on a SIMplicity for iPhone contract and VV came on right away!

[hybridtheory]

Hi

I done a full erase. Its all sorted and working fine now.

Baz

[ripkord]

Originally Posted by amcluesent

I'm being driven mad by inability to get VisualVoicemail on my 3GS. Basically

3GS bought on PAYG ages ago
Used with standard o2 contract SIM I've had for years
Jailbroken with Spirit
Have now added iPhone bolt-on to my contract and got confirmation from 02 it's been done.

Blasted thing simply refuses to offer VV, always simply dialing 901.

Done -

Synced to iTunes 9.2
Called ##002#
1760 then 1750
Reset network information in the iPhone (don't want a full reset due to jb)
Left myself a message

The best I've seen is a '+1'' badge appear on the phone icon, but voicemail still goes to 901.

I'm starting to think I need a new SIM, as I tried another o2 SIM issued on a SIMplicity for iPhone contract and VV came on right away!

I thought VVM was only on iPhone specific contract, wont work with PAYG or another standard contract.

Originally Posted by hybridtheory

Hi

I done a full erase. Its all sorted and working fine now.

Baz

Good......Good

[dalepearson]

Full reset and mine seems to be working fine now also.

WIN

[Trune]

amcluesent, have you called 901 when you havent had a message and set your mail box pin number?

[is1111]

does full reset lose all music etc? Took me ages to sync phone at first and would prefer not to have to do it all again.
got about 16gb of stuff on there just now so it would be a pain to do it again just to get this working but it is also annoying me so would like to get it sorted

[scgf]

I decided it wasn't worth trying to get O2's voicemail sorted - on my 3GS visual voicemail often wasn't available and I had to resort to the old way of listening to messages one after the other.

I downloaded a free App from the AppStore called 'HulloMail'. The HulloMail service takes over your voicemail service, so unanswered calls get dealt with by them. You get an alert on your phone and a very nice list of messages in the Hullomail app with contact pictures if you have these set up in your contacts list. The HulloMail app icon shows how many voicemails you have which you haven't listened to in the same way as Mail tells you how many messages you haven't read - a number in a red circle. Best of all the messages are also sent to your email address. If you allow HulloMail to sync, then your email voicemail messages will always reflect those on your phone - delete one on either device and the situation is reflected on the other device too.

The HulloMail service is completely free and is straightforward to set up.

[tdcist]

Originally Posted by dalepearson

I got a new iPhone4 yesterday, and this is my first iPhone.
When I go into the voice mail section it keeps on asking me to Set Up.

For some reason it keeps forgetting the settings, I have tried enabling and disabling voice mail, but no joy.

Anyone else having this issue? Any ideas?

Thanks in advance.

I just called o2, spoke to one of the iphone team - he told me to dial ##002# to reset all the settings network side (or something) then reset network setting on the phone (via options and general). Phone reboots automatically - dial 1750 to turn on VVM - he then sent me a test message - VVM working at O2's side so problem is with iOS. Every time the Phone 'app' is killed it forgets the setup.

THE ABOVE STEPS DID NOT CHANGE THIS

The guy suggested that I do a backup and then a complete erase / restore.

I have just done this - in the middle of the restore now but I checked the VVM (just before I started restoring) by killing the Phone 'app' and it appears to have fixed it - whether or not it remains fixed after the restore is another question - might have to go through the initial setup etc again.

Hope this helps.

Edit - restoring seemed to break it again...

Setting up again from the start without restore (or o2 carrier update) to see if that fixes it.

Ok full erase and starting again from scratch fixed it for me.

I am having exactlythe same problem... Phoned O2 today, and the girl i spoke too has had a few calls about this now, she is raising a case, and calling me back tonight. Hopefully if this is a software glitch it may now get sorted...

Dave

[Bobbler]

Seems to a few teething troubles with the o2/IO4 combination.
I had to do the ##002# thing to stop the "Diverts active" popup when I made a phone call. Seems to be ok now.
If I go into the General > About on the Iphone it keeps prompting me that there is a setting change for my carrier that needs to be applied.
I get that same message everytime I plug it into Itunes too - regardless if I say yes apply it or no don't apply it, it keeps coming back.
When I first setup the phone I got no MMS ability - no camera icon by the SMS message entry box - even though I got an MMS from O2 telling me it's all been setup. I managed to change the settings manually from a O2 forum post which has resolved it.

Spoke to soon, even though the camera button is there, it doesn't actually let me send anything or receive anything either
On the phone to O2 at the minute, they noted that I have no visual voicemail menus either. Looks like the software is up the duff

[MacrosTheBlack]

Hey!!!! Had the same issue with constantly having to run the voicemail password & greeting wizard, in the phone app, again and again each time the phone app was fully closed from the multitask screen or when the iphone was fully switched off and on again. Grrrr!!!!!

I know some people fixed this by doing a full erase of the iphone and then not restoring from their backup. But this is an annoying solution to say the least!!

So hopefully these slightly simplier steps may work for you. Sorted it for me and saved my sanity too!

• Phone O2 voicemail setup on 1750 and wait till you're told your O2 messaging service has been switched on (this step may not be essential)
• Then phone O2 voicemail itself on 901 and press "*", then "4" for manage your mailbox settings, "4" again for change your security settings, set a new pin (even if it's the same one you had before), confirm the pin, then in the same menu press "2" to enable the pin (meaning you'll now need to enter it in future to access 901)
• Now on your iphone4 go into "Settings", then "General", then "Reset", choose "Reset all settings" (this will lose your pin, passwords, wifi, background...) but it will retain all apps in order, photos, text messages etc. NOTE: Tried just "Reset Network Settings" first, but this didn't help.
• Once the phone restarts after the reset, setup any necessary pins or passwords again and check your voicemail tab in the phone app (for me it went straight in, no more annoying setup screen!)
• Now just tidy up your phone settings to how you like them and redo wifi passwords etc..... You can also go back into 901 and change the pin and turn pin access for 901 off again if you like. NOTE: May take a while for it to detect any voicemails you leave yourself to test it.

Hope that's clear enough for people and really hope it works for others? Was driving me insane and all good now

P.S. I'm going to do a new full backup of the iphone4 now!!!!!

[is1111]

Nice one seems to have worked for me for now anyway!

[is1111]

Aaargh think i am going mad. Since i reset settings i don't appear to be able to set my lock the way i had it before. I am sure i had it set to turn screen off after couple of minutes but the passcode to unlock would kick in a few minutes later.
When i set screen to auto lock now the require passcode option only has immediately. It says underneath 'shorter times are more secure' but no obvious option to change it.
I am sure i could before i reset the settings. is there something obvious i need to turn on or change so i can set the passcode lock a few minutes after the screen autolock?