[Jazz Monkey Jr]

This thread is to talk specifically about deliveries from Orange.

I am hoping they are sent out today but mine is showing in Rushden. They could have shown a bit of good will and sent them out for Delivery today, it would have made sense as I think they have 250,000 iphones ready for new customers.

[ranjit]

Same here.

Ordered mine Wednesday, got a text on saturday at 6am!, got all excited, now trying to fill the time with work...

[patbish]

Yeah mine says Rushden too!!!!! They should be at least be moving to the local depots today so we all know we will get our phones tomorrow. If I see any movement I will update everyone or visa versa lads thanks.

[Jazz Monkey Jr]

I have rang orange and they said they will be sending a text to say when it will be delivered and should expect a text on the 11th, so according to her they aren't getting sent out yet.

[NikB]

I thought they were going out for Tuesday delivery because someone mentioned that they would be getting theirs on Weds as the Tuesday delivery quota was already full. Mine's been waiting at Rushden since last Weds - still says the same.

[Jazz Monkey Jr]

Originally Posted by NikB

I thought they were going out for Tuesday delivery because someone mentioned that they would be getting theirs on Weds as the Tuesday delivery quota was already full. Mine's been waiting at Rushden since last Weds - still says the same.

That's what I thought, unless the girl was wrong, anyone else want to ring orange?

[co004]

I pre-ordered last week when I got the email but I hadn't had any text so I just called Orange to check the status and they said it will be delivered on the 11th. Not too bad considering the demand I'd say.

[Jazz Monkey Jr]

Originally Posted by co004

I pre-ordered last week when I got the email but I hadn't had any text so I just called Orange to check the status and they said it will be delivered on the 11th. Not too bad considering the demand I'd say.

Looks like the first batch will come tomorrow and the secon on Wednedsay. I am off until Friday so will post the millisecond I get mine

[poprock]

Mine’s sitting in Rushden too.

Frustrating, since it says ‘Received 5th November for next day delivery’.

When I ordered, Orange said guaranteed delivery 10th November.

DPD, however, are saying the 11th. “Due to the demand, we are unable to confirm which day next week your delivery will be made, but as we have already received your details your parcel should be with you by Wednesday, 11th November.”

So there you go.

[Jazz Monkey Jr]

Originally Posted by poprock

Mine’s sitting in Rushden too.

Frustrating, since it says ‘Received 5th November for next day delivery’.

When I ordered, Orange said guaranteed delivery 10th November.

DPD, however, are saying the 11th. “Due to the demand, we are unable to confirm which day next week your delivery will be made, but as we have already received your details your parcel should be with you by Wednesday, 11th November.”

So there you go.

I rang Orange again and they said it should be tomorrow for the first batch, or it could be Weds or Thurs.
They should have rolled it out from Monday, it would keep everyone happy then.

[SG-22]

I take a guess and say that they will leave Rushden tonight, They've got a hell of a lot of phones to ship out to local depots and the quickest way to do it is at night when the roads are clear. If we don’t see any movement tonight then i'd say only those who live close to Rushden will get theirs tomorrow. With the rest of us getting them on Wednesday

[steve33shoreham]

Originally Posted by Jazz Monkey Jr

I rang Orange again and they said it should be tomorrow for the first batch, or it could be Weds or Thurs.
They should have rolled it out from Monday, it would keep everyone happy then.

Same for me, it was collected and has been sitting at the Rushden depot since the 5th

Still sitting there at 4.25pm so don't think i'll get mine tomorrow.

[butlerpeter]

Originally Posted by steve33shoreham

Same for me, it was collected and has been sitting at the Rushden depot since the 5th

Still sitting there at 4.25pm so don't think i'll get mine tomorrow.

Guys,

I wouldn't worry that there hasn't been any activity yet.

After all if you buy something from an online retailer, with next day delivery, chances are it doesn't go anywhere near the back of a lorry until the evening.

Then it has to get to the depot, be sorted and then go on to the local delivery centres before being delivered to you the next day.

The iPhones sitting in Rushden are already 2 steps through that process (on the lorry and at the depot, probably already been sorted too). So there shouldn't be any reason why they wouldn't be delivered tomorrow.

[patbish]

So it looks like orange want to make sure they do not break the date set!!!! I am about 1hr 30 mins away so I hope I fall into the close catchment lol.

[Jazz Monkey Jr]

Just got an email from DPD

Good afternoon,

Thank you for your e-mail.

If the parcel you are waiting for is an iPhone from Orange, please be
aware Orange has been unable to despatch any iPhones until Monday 9^th
November, but Orange have made us aware of your order.

Due to the demand, we are unable to confirm which day your delivery
will be made, but as we have already received your details your parcel
should be with you by Wednesday, 11^th November

You will receive a text from DPD on the morning that your delivery will
be made.

Thank you for your patience.

Regards

DPD Customer Services

[topaz_ny]

Ordered mine through retentions last Thursday. Got the txt on Saturday morning and the DPD site reads "received customer data" and like the rest of you "in Rushden"

Spoke to premier service today and they said that the system had sent out random txts in error and that I should receive a txt from the courier tomorrow morning between 8 and 9 am confirming the date for my delivery.

I also tried ordering the phone again online and as of mid day I was still able to select delivery date for tomorrow. However I just rechecked and the earliest date is now Wedensday.

Lets see what happens tomorrow with regards to this text message we are supposed to receive between 8 and 9am.

[grahamsmythe]

Even though many of you have received text messages to say that your phone has been dispatched (my text message was received on 5th November), the simple truth is that none of the phones have actually left the Orange warehouse yet.

Orange are unable to send out any of the Orange iPhones yet as O2 have a two year exclusivity deal which ends at midnight tonight (Monday 9th November 2009).

The reason you received the text message is that Orange were getting busy putting all of the iPhones on the dispatch system (tied into Parceline's system), so that they can go out on Monday evening/night and then onto Parceline's dispatch hub. When Orange book an item onto the Parceline system, an automatic text message is generated to say that the parcel will be delivered the following day - even though they're not. Unfortunately there was nothing Orange could do about this automated e-mail. If Orange hadn't taken this action, can you imagine how many dispatch documents they would have had to generate today/this evening!!! This would have created an enormous amount of delay.

At the end of the day, if you have received your text message last week, then the chances are you WILL receive your phone either on Tuesday or Wednesday.

[topaz_ny]

Ok so DPD site has now updated and reads:

"confirmed at Hub"
anyone else see this at DPD?

Collected date has also changed now to 9-11-09. Lets see what happens tomorrow

[topaz_ny]

Called up and spoke to DPD. The call centre was able to see the actual depot the package was in and have confirmed I would DEFINATELY get it tomorrow. She said that if it's got a HUB reference then chances are it will be tomorrow.

Apparently been having calls all day about it so they seemed to be on the ball.

[patbish]

Mine still says Rushden!!! You must have been quick off the mark as I ordered last Monday lunchtime My problem is I dont think anyone will be at home tommorrow day time lol. So looks like wednesday for me!!!

[grahamsmythe]

As of 1740hrs 09/11/09, mine still says Rushden too!

[ohreally]

Originally Posted by topaz_ny

Called up and spoke to DPD. The call centre was able to see the actual depot the package was in and have confirmed I would DEFINATELY get it tomorrow. She said that if it's got a HUB reference then chances are it will be tomorrow.

Apparently been having calls all day about it so they seemed to be on the ball.

What number did you call?

[Jazz Monkey Jr]

Originally Posted by topaz_ny

Ok so DPD site has now updated and reads:

"confirmed at Hub"
anyone else see this at DPD?

Collected date has also changed now to 9-11-09. Lets see what happens tomorrow

Not yet, I order mine Monday morning last week aswell.

[SG-22]

Mine is also now confirmed at hub

[grahamsmythe]

Imagine how many iPhones they've got to manually scan into the hub.

That's on top of all the other 'daily' parcels they receive.

Looks like it'll be a busy day/night for Parceline!

[Jazz Monkey Jr]

Originally Posted by topaz_ny

Ok so DPD site has now updated and reads:

"confirmed at Hub"
anyone else see this at DPD?

Collected date has also changed now to 9-11-09. Lets see what happens tomorrow

Oh yes, confirmed at hub.

[SG-22]

Originally Posted by grahamsmythe

Imagine how many iPhones they've got to manually scan into the hub.

That's on top of all the other 'daily' parcels they receive.

Looks like it'll be a busy day/night for Parceline!

Im still surprised that the parcel site is still up and running with everyone checking their orders

[ohreally]

Originally Posted by Jazz Monkey Jr

Oh yes, confirmed at hub.

humm... my "customer data received" date was over a day before yours, but still no status change.. anyone know what order they sort them in?

[topaz_ny]

The number I called from the DPD site:

General Enquiries
0845 9 300 100

I also ordered mine on Thursday via the call centre so was not quick off the mark.

I was on hold for about 20 minutes and then got through to an operator

[patbish]

Yeah they sort it from back to front so we should get ours next Thursday!!!!