Increasing Low BB Speed Talk Talk Speed Boost

[Toshman]

I am currently wih Talk Talk on their Talk 3 International. We moved to a different area 3 years ago and my BB speed went down from 1MB to 0.5MB at the time of the move, a speed I have had ever since. The reason given by TT was the distance from the exchange which I accepted at the time. Since the move the exchange has been converted to LLU but the speed stayed the same.

When I use the speed check on the TT website it indicates "up to" 2MB. I was wondering if I could get an increase with TT by signing up to their Global Evening and Weekend package and would I get a noticeable increase by signing up to their Speed Boost package?

Thanks

[Greg]

Originally Posted by Toshman

I am currently wih Talk Talk on their Talk 3 International. We moved to a different area 3 years ago and my BB speed went down from 1MB to 0.5MB at the time of the move, a speed I have had ever since. The reason given by TT was the distance from the exchange which I accepted at the time. Since the move the exchange has been converted to LLU but the speed stayed the same.

When I use the speed check on the TT website it indicates "up to" 2MB. I was wondering if I could get an increase with TT by signing up to their Global Evening and Weekend package and would I get a noticeable increase by signing up to their Speed Boost package?

Thanks

Possibly. Have you tried the samknows website and put your phone number in there? It should bring back a full report on what your exchange can do and what speed you might get.

[Toshman]

Things have moved on - I phoned TT today and spoke to their landline and broadband people. Apparently I do not have Broadband and I am not on their unbundled exchange!!! This dispite being told last year that I had migrated to the LLU (by letter). They even asked me who I was paying for my BB and were surprised to hear that I was with them as it is not showing on their system.

They are going to escalate the problem and will get back to me with the results of their investigation!

[gboyd]

What a total joke, I'd love to hear what they say when they get back to you!