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Old 13-11-2008, 12:40 PM   #1 (permalink)
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Increasing Low BB Speed Talk Talk Speed Boost

I am currently wih Talk Talk on their Talk 3 International. We moved to a different area 3 years ago and my BB speed went down from 1MB to 0.5MB at the time of the move, a speed I have had ever since. The reason given by TT was the distance from the exchange which I accepted at the time. Since the move the exchange has been converted to LLU but the speed stayed the same.

When I use the speed check on the TT website it indicates "up to" 2MB. I was wondering if I could get an increase with TT by signing up to their Global Evening and Weekend package and would I get a noticeable increase by signing up to their Speed Boost package?

Thanks
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Old 13-11-2008, 1:08 PM   #2 (permalink)
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Re: Increasing Low BB Speed Talk Talk Speed Boost

Quote:
Originally Posted by Toshman View Post
I am currently wih Talk Talk on their Talk 3 International. We moved to a different area 3 years ago and my BB speed went down from 1MB to 0.5MB at the time of the move, a speed I have had ever since. The reason given by TT was the distance from the exchange which I accepted at the time. Since the move the exchange has been converted to LLU but the speed stayed the same.

When I use the speed check on the TT website it indicates "up to" 2MB. I was wondering if I could get an increase with TT by signing up to their Global Evening and Weekend package and would I get a noticeable increase by signing up to their Speed Boost package?

Thanks
Possibly. Have you tried the samknows website and put your phone number in there? It should bring back a full report on what your exchange can do and what speed you might get.
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Old 13-11-2008, 3:17 PM   #3 (permalink)
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Re: Increasing Low BB Speed Talk Talk Speed Boost

Things have moved on - I phoned TT today and spoke to their landline and broadband people. Apparently I do not have Broadband and I am not on their unbundled exchange!!! This dispite being told last year that I had migrated to the LLU (by letter). They even asked me who I was paying for my BB and were surprised to hear that I was with them as it is not showing on their system.

They are going to escalate the problem and will get back to me with the results of their investigation!
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Old 13-11-2008, 10:15 PM   #4 (permalink)
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Re: Increasing Low BB Speed Talk Talk Speed Boost

What a total joke, I'd love to hear what they say when they get back to you!
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