[jdsomer]

Looking at buying a Hero, how long is the warranty 1 or 2 years?

Cheers.

[jUsT2eXy]

2 Years In The EU

[jdsomer]

Originally Posted by jUsT2eXy

2 Years In The EU

So yet another plus over the iPhone!

Have you got a HTC Hero, if so what do you think?

Nice avatar by the way!

[jUsT2eXy]

Hiya..yea 2 years is pretty sweet..hero is an amazing phone.. best 300pounds I've spent..u will not regret purchasing the phone I promise ..oh and thanks oh BTW I'm typing this from my hero and i love the predictive input it saves a lot of time xD

[jdsomer]

What's the battery life like on the Hero?

[RobM]

Originally Posted by jdsomer

Looking at buying a Hero, how long is the warranty 1 or 2 years?

Cheers.

Originally Posted by jdsomer

So yet another plus over the iPhone!

Have you got a HTC Hero, if so what do you think?

Nice avatar by the way!

All consumer electronics in sold in the EU have a 2 year warranty, as dictated by EU Law.

Sadly many manufacturers and retailers don't like making this obvious to you, but the law is the law.

So if the iPhone warranty not being two years was putting anyone off, fear not.

[jdsomer]

Cheers Rob. If this is the case how come Apple can get away with giving a 1 year warranty and then selling Apple care to take warranty upto 2 years? They should be made to state it comes with a warranty for 2 years surely?

Cheers.

[RobM]

Sadly the law doesn't state they have to publicise the fact. And no doubt Apple will claim the added support on top of the warranty is justification for the price but, in reality, they charge it knowing that many people aren't aware of the 2-year warranty. Plus it comes in a pretty white box....

In fact, for clarity, the EU directive states the minimum term must not be less than two years but can be more.

Sadly you do often have to fight for this cover and often need to stand your ground and continue to state the facts and quote the directive. But law is law and there have been a few high profile and well publicised cases of consumers doing this with great success. Steps are being taken to publicise and enforce this law better within the UK, but this takes time.

[Graham27]

It's a bit of a tricky one, this. Impossible to explain fully without typing a lot of words! But, basically, Apple aren't doing anything wrong, or even sneaky.

As far as the EU 2 year 'guarantee' goes, I think you have to be wary of the definition of "guarantee". It's not the same as a typical product guarantee/warranty that is issued by a manufacturer, especially as it doesn't apply to the manufacturers warranty at all. It's a legal guarantee, which gives you the right to seek a resolution from your retailer for non-conforming goods, within a 2 year limitation period. It's not really a big deal in the UK, as we have a limitation period of up to 6 years when taking action using the SoGA (the 1994 directive was to protect consumer in EU member states which didn't have this protection/limitation).

Originally Posted by http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain

A spokeswoman for the DTI says: "There is a common misunderstanding that the EU Directive requires a two-year guarantee to be given, but that is not the case. UK law in practice provides better protection for consumers than the two-year minimum required by the EU - consumers are able to pursue relevant claims for up to six years (five in Scotland)."

However, there are a number of conditions to be aware of and fulfil when using the SoGA. One being that you may have to prove your case, and show why the goods were inherenty faulty when they were sold to you. Another point is that your entitlement to recompense may be different to what you would be entitled to if you had a product warranty. And so on, and so on...!

So, you don't get a 2 year Apple 'warranty', it's definitely just 1. You do, however, have a method to take action against Apple as a retailer (or whoever else you buy it from) for a period of up to 6 years, providing there is an inherent fault in the product.

Errrrr, sorry for rambling

[Sami_S]

Originally Posted by jUsT2eXy

hero is an amazing phone.. best 300pounds I've spent..

Where did you pick one up for £300??